At a Glance
- Tasks: Provide top-notch customer support and resolve queries via phone and email.
- Company: Join a leading supplier in the construction trade with a friendly team.
- Benefits: Earn £12.71 per hour, with overtime pay and a stable contract.
- Other info: Enjoy full training and opportunities for career growth in a fast-paced environment.
- Why this job: Be part of a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Proactive attitude and excellent communication skills are essential.
The predicted salary is between 12.71 - 12.71 £ per hour.
Ready for a fresh opportunity? The Recruitment Bar is partnering with a leading specialist supplier to the construction trade to find talent for their friendly Quality Assurance team in Raunds!
Location: Raunds
Hours: Monday - Friday, 08:30 - 17:00 (Regular, consistent full-time hours)
Pay: £12.71 per hour, rising to £13.94 after 12 weeks
Overtime: Generous overtime available at time and a half (+50%)
Contract: Rolling temporary contract with stability
The Role: We are looking for a proactive, personable Customer Service Administrator to provide vital technical product support to depots across the UK and Europe. Based in a buoyant, fast-paced office environment, you will handle a varied mix of daily duties while being a key part of a team that champions "no call-back quality". Full training on internal computer systems is provided.
What you'll be doing:
- Providing clear, accurate phone and email support to resolve customer and depot queries.
Customer Service Administrator employer: The Recruitment Bar
Join a dynamic organisation in Kettering that is dedicated to making a real difference in the lives of young people. As a Business Development Executive, you'll enjoy a supportive and inclusive work culture that values your input and creativity, while also offering generous benefits such as hybrid working, ample annual leave, and paid volunteer days. This role not only provides a competitive salary with uncapped commission but also allows you to engage in meaningful conversations that directly impact early career opportunities for youth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like The Recruitment Bar.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like The Recruitment Bar. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to The Recruitment Bar.
How to prepare for a job interview at The Recruitment Bar
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in The Recruitment Bar's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services The Recruitment Bar offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
