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- Tasks: Lead and inspire the reception team to deliver exceptional guest experiences.
- Company: Join a vibrant hotel known for its welcoming atmosphere and professional growth.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Make a real impact on guest satisfaction while developing your leadership skills.
- Qualifications: Experience in managing front office teams and strong problem-solving abilities.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Key Responsibilities
- Leadership & Team Management
- Lead, motivate, and manage the full reception team, fostering a positive and professional working culture.
- Provide hands-on coaching and structured support to the Head Receptionist as they transition into their new role.
- Manage recruitment, onboarding, training, performance reviews, and rostering for the reception team.
- Ensure clear communication, accountability, and teamwork across all reception shifts.
- Operations & Systems
- Oversee daily front desk operations to ensure smooth, efficient service delivery.
- Act as the primary escalation point for guest concerns, complaints, and complex situations.
- Ensure full and correct use of Opera PMS, including reservations, billing, reporting, and audits.
- Maintain and improve front office procedures, standards, and compliance.
- Guest Experience
- Drive a consistently high level of guest satisfaction and service excellence.
- Lead by example in guest interaction, problem resolution, and professionalism.
- Monitor feedback and implement service improvements where required.
- Administration & Reporting
- Manage cash handling, end-of-day processes, and reporting accuracy.
- Work closely with other departments to ensure seamless guest journeys.
- Support forecasting, staffing levels, and operational planning.
Skills & Experience Required
- Essential
- Proven experience managing a front office or reception team.
- Strong, hands-on experience with Opera PMS.
- Demonstrated ability to lead, coach, and develop team members.
- Confident decision-maker with excellent problem-solving skills.
- Strong organisational, communication, and interpersonal skills.
- Desirable
- Experience managing mixed permanent and casual teams.
- Background in hotels.
- Experience mentoring or developing team members.
Personal Attributes
- Approachable, supportive, and confident leader.
- Calm under pressure and adaptable to changing priorities.
- Highly organised with strong attention to detail.
- Service-driven with a passion for developing people.
Reception Manager - Hotel in Windsor employer: The Recruitment Ally Need Ltd
Contact Detail:
The Recruitment Ally Need Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager - Hotel in Windsor
✨Tip Number 1
Network like a pro! Reach out to your connections in the hotel industry and let them know you're on the lookout for a Reception Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to team management and guest experience. We recommend role-playing with a friend or using mock interview tools to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your hands-on experience with Opera PMS during interviews. Be ready to discuss specific situations where you’ve used it to enhance guest satisfaction or streamline operations—this will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Reception Manager - Hotel in Windsor
Some tips for your application 🫡
Show Off Your Leadership Skills: When writing your application, make sure to highlight your experience in managing teams. We want to see how you've motivated and developed your team members in previous roles, so don’t hold back on those examples!
Get Familiar with Opera PMS: Since we’re looking for someone with strong hands-on experience with Opera PMS, be sure to mention any specific tasks you’ve handled using this system. It’ll show us you’re ready to hit the ground running!
Focus on Guest Experience: We love candidates who are passionate about guest satisfaction. Share any stories or achievements that demonstrate how you’ve improved service delivery or resolved guest complaints effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Recruitment Ally Need Ltd
✨Know Your Stuff
Make sure you’re familiar with the Opera PMS system, as it’s a key part of the role. Brush up on your knowledge of front desk operations and be ready to discuss how you’ve used similar systems in the past.
✨Showcase Your Leadership Skills
Prepare examples of how you’ve successfully led and motivated a team before. Think about specific situations where you’ve coached someone or resolved conflicts, as this will demonstrate your ability to manage the reception team effectively.
✨Guest Experience is Key
Be ready to talk about how you’ve improved guest satisfaction in previous roles. Share any feedback you’ve received and how you’ve implemented changes based on that feedback to enhance service delivery.
✨Stay Calm Under Pressure
Think of scenarios where you had to handle difficult situations or complaints. Practice explaining how you remained calm and found solutions, as this will show your adaptability and problem-solving skills, which are crucial for this position.
