At a Glance
- Tasks: Manage night operations, ensuring guest safety and satisfaction at our busy hotel.
- Company: Join a vibrant team at a 4-star hotel known for hosting events and weddings.
- Benefits: Enjoy free food, employee discounts, gym access, and on-site parking.
- Other info: Flexible shifts with opportunities for career growth in a dynamic environment.
- Why this job: Be the hero of the night, ensuring guests have a peaceful stay while developing your skills.
- Qualifications: Excellent customer service skills and a positive attitude are essential.
The predicted salary is between 24000 - 30000 £ per year.
Currently recruiting for a Night Duty Manager to join our lovely team at our busy 50 bedroom hotel which hosts many conferences and weddings. The position is 40 hours per week and this is operated on a shift basis - 5 days out of 7 (8 hours per night) with a starting time of 11pm and finish time of 7am. The hotel is a 365 day a year operation and it is essential that candidates have a flexible approach to work which will include working on public holidays.
Purpose of Role: This is a pivotal role in the night to night management of our hotel operations reporting to and assisting our Operations Manager and General Manager to ensure excellent customer service for all our guests and maintain the high standards implemented in the running of our 4* hotel. The key objective is to ensure that our guests enjoy a peaceful night's sleep by looking after hotel safety and guest welfare. You will also assist in setting up and servicing the event/conference rooms and perform a variety of general guest assistance and porter duties.
Duties & Responsibilities:
- Manage the reception department during the night and take on all reception duties.
- Attend to any guests' needs efficiently and effectively, and to ensure the building is secure/locked at night.
- Check in late arrivals and check out early departures in line with hotel procedures.
- Answer any calls/emails and take effective messages.
- Attend to all late night guest requests.
- Ensure all access to the hotel is secure and perform any related security jobs as required overnight.
- Ensure set up of the hotel for the day's next business.
- Perform all pre & post night audit duties.
- Collect all overnight breakfast orders and relay to early kitchen staff.
- Identify and remove potential health and safety hazards.
- Liaise with the management team to see what areas need cleaning during the shift.
- Have extensive knowledge of all hotel facilities.
The list of duties is not exhaustive of the job requirements and may be subject to change at any time.
About you: Enjoy working and dealing with the public and being part of a team. Be confident, pleasant and an excellent articulate communicator, able to stay calm under pressure and remain courteous when dealing with difficult situations. Have an excellent level of customer service skills. Be a positive and ambitious professional.
Job Types: Full-time, Permanent
Benefits:
- Discounted or free food
- Employee discount
- On-site gym
- On-site parking
- Referral programme
Night Duty Manager in Reigate employer: The Recruitment Ally Need Ltd
Join our vibrant team as a Night Duty Manager at our busy 50-bedroom hotel, where we pride ourselves on delivering exceptional customer service and maintaining high standards in a welcoming environment. With benefits such as discounted meals, an on-site gym, and opportunities for professional growth, you'll find a supportive work culture that values your contributions and encourages flexibility. Located in a dynamic area, this role offers the chance to be part of memorable events and create lasting experiences for our guests.
Contact Details:
The Recruitment Ally Need Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Duty Manager in Reigate
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hospitality industry. They might know about openings or can put in a good word for you. Remember, it’s all about who you know!
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Visit our website regularly and apply directly for the Night Duty Manager position. Show us your enthusiasm and commitment by being one of the first to apply!
✨Tip Number 3
Prepare for the interview by brushing up on your customer service skills. Think of examples from your past experiences where you’ve handled difficult situations or provided excellent service. We love hearing about real-life scenarios!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us that you’re genuinely interested in the role and appreciate the opportunity to chat with us.
We think you need these skills to ace Night Duty Manager in Reigate
Some tips for your application 🫡
Show Your Night Owl Side:Since this role is all about managing the hotel during the night, make sure to highlight any experience you have working late shifts or in similar environments. We want to see that you're comfortable with the hours and can handle the unique challenges that come with them!
Customer Service is Key:This position revolves around providing excellent customer service, so don’t hold back on showcasing your skills in this area. Share specific examples of how you've gone above and beyond for guests in previous roles. We love a good story!
Flexibility is Essential:We’re looking for someone who can adapt to the ever-changing needs of our hotel. Make sure to mention your flexible approach to work, especially regarding public holidays and varied shifts. It shows us you’re ready to jump in wherever needed!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at The Recruitment Ally Need Ltd
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel thoroughly. Familiarise yourself with its facilities, services, and any recent news or events. This will not only show your genuine interest but also help you answer questions more confidently.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about situations where you handled difficult guests or resolved issues effectively. This will highlight your ability to stay calm under pressure, which is crucial for a Night Duty Manager.
✨Flexibility is Key
Since the role requires a flexible approach to work, be ready to discuss your availability and willingness to work on public holidays or during busy periods. Show that you understand the demands of the job and are committed to meeting them.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the hotel’s approach to guest safety, or how they handle late-night emergencies. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
