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For Companies At a Glance
- Tasks: Lead hospitality operations, ensuring exceptional experiences for residents and managing a caring team.
- Company: Join a friendly, family-oriented care home dedicated to outstanding service.
- Benefits: Career development, comprehensive training, loyalty bonuses, and discounts through the Blue Light Card Scheme.
- Why this job: Make a real difference in residents' lives while working in a supportive environment.
- Qualifications: Experience in hospitality, excellent communication skills, and a passion for caring for others.
- Other info: Dynamic role with opportunities for personal growth and a positive work culture.
The predicted salary is between 36000 - 60000 £ per year.
As our Hospitality Manager, you will use your excellent people management and communication skills to provide our residents with an outstanding experience. Your role will encompass overseeing all aspects of our hospitality operations, from ensuring a healthy living food service and an engaging activities programme, to making sure that housekeeping and maintenance operations are at the highest level. If you have proven experience in a similar role within a care home, hotel or hospitality environment, and you know about the relevant laws, regulations and policies, like employment and health and safety legislation, come and join our friendly, family-oriented care home.
Key duties and responsibilities
- Create a caring service experience aligned with our family values: compassion, empathy, and transparency.
- Foster a positive work environment emphasizing teamwork, improvement, and top-notch service.
- Deliver exceptional experiences for residents, surpassing their needs and expectations.
- Oversee food service operations, collaborating closely with the chef for quality meals on time.
- Develop engaging activities promoting residents' interests, fun, and well-being.
- Maintain a top-notch first impression experience and uphold high cleanliness standards.
- Address maintenance issues promptly to keep the facility in good condition.
- Manage the hospitality budget to meet revenue targets while controlling costs.
- Build strong relationships with residents, families, and staff to enhance community engagement.
- Ensure staff are well-trained and equipped for effective performance.
- Uphold compliance with regulations, health and safety, and employment laws, maintaining thorough records.
Skills and attributes
- Previous experience with a hospitality background - preferably some hotel experience.
- Excellent communication, motivational and people skills.
- Genuine interest in engaging our residents and their families on a regular basis.
- Organisational skills with good time keeping.
- This is not a desk job! We are looking for someone with natural warmth and a passion for looking after people, and delivering a very personal approach to excellent hospitality.
What will you gain?
- You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business.
- You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.
- Comprehensive induction and training programme.
- Opportunities for career development and progression.
- Employee Assistance Programme.
- Blue Light Card Scheme - we'll reimburse the enrolment fee of this fantastic scheme that offers discounts on holidays, days out and over 15,000 national brands.
- Loyalty Bonus: Accrue up to 5 additional holiday days depending on length of service.
- We'll pay for your full DBS disclosure.
Locations
Hospitality Manager in Norfolk, Thetford employer: The Recruitment Ally Need Ltd
Contact Detail:
The Recruitment Ally Need Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Manager in Norfolk, Thetford
✨Tip Number 1
Network like a pro! Reach out to your contacts in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have a lead or be able to put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Make sure you can articulate how your experience aligns with their mission, especially around compassion and community engagement. Show them you’re not just another candidate!
✨Tip Number 3
Practice your people skills! Since this role is all about creating outstanding experiences, consider role-playing common scenarios with friends or family. This will help you feel more confident when it comes to showcasing your communication skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Hospitality Manager in Norfolk, Thetford
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for hospitality shine through! We want to see your genuine interest in creating a caring service experience for our residents. Share any personal stories or experiences that highlight your commitment to excellent service.
Tailor Your Application: Make sure to tailor your application to the role of Hospitality Manager. Highlight your relevant experience in hospitality settings, especially in care homes or hotels. We love seeing how your skills align with our family values of compassion, empathy, and transparency.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our friendly, family-oriented team!
How to prepare for a job interview at The Recruitment Ally Need Ltd
✨Know Your Stuff
Make sure you brush up on the relevant laws, regulations, and policies related to hospitality and care homes. Being able to discuss these confidently will show that you’re serious about the role and understand the responsibilities that come with it.
✨Showcase Your People Skills
As a Hospitality Manager, your people management skills are crucial. Prepare examples of how you've successfully engaged with residents, families, and staff in previous roles. Highlight your ability to foster a positive work environment and deliver exceptional service.
✨Be Ready to Discuss Budget Management
Since managing the hospitality budget is part of the job, be prepared to talk about your experience with budgeting and cost control. Bring specific examples of how you've met revenue targets while maintaining high standards in service.
✨Demonstrate Your Passion
Let your genuine interest in caring for people shine through during the interview. Share stories that reflect your warmth and commitment to providing a personal approach to hospitality. This will resonate well with the family-oriented values of the care home.
