At a Glance
- Tasks: Manage night operations, ensuring guest safety and satisfaction while handling reception duties.
- Company: A vibrant 4-star hotel known for hosting conferences and weddings.
- Benefits: Free food, employee discounts, on-site gym, parking, and referral programme.
- Other info: Flexible hours with opportunities for growth in a supportive environment.
- Why this job: Join a dynamic team and make a difference in guests' experiences every night.
- Qualifications: Excellent customer service skills and ability to stay calm under pressure.
The predicted salary is between 24000 - 30000 £ per year.
We are currently recruiting for a Night Duty Manager to join our lovely team at our busy 50 bedroom hotel which hosts many conferences and weddings. The position is 40 hours per week and this is operated on a shift basis - 5 days out of 7 (8 hours per night) with a starting time of 11pm and finish time of 7am. The hotel is a 365 day a year operation and it is essential that candidates have a flexible approach to work which will include working on public holidays.
Purpose of Role: This is a pivotal role in the night to night management of our hotel operations reporting to and assisting our Operations Manager and General Manager to ensure excellent customer service for all our guests and maintain the high standards implemented in the running of our 4* hotel. The key objective is to ensure that our guests enjoy a peaceful night's sleep by looking after hotel safety and guest welfare. You will also assist in setting up and servicing the event/conference rooms and perform a variety of general guest assistance and porter duties.
Duties & Responsibilities:
- Manage the reception department during the night and take on all reception duties.
- Attend to any guests' needs efficiently and effectively, and ensure the building is secure/locked at night.
- Check in late arrivals and check out early departures in line with hotel procedures.
- Answer any calls/emails and take effective messages.
- Attend to all late night guest requests.
- Ensure all access to the hotel is secure and perform any related security jobs as required overnight.
- Ensure set up of the hotel for the day's next business.
- Perform all pre & post night audit duties.
- Collect all overnight breakfast orders and relay to early kitchen staff.
- Identify and remove potential health and safety hazards.
- Liaise with the management team to see what areas need cleaning during the shift.
- Have extensive knowledge of all hotel facilities.
The list of duties is not exhaustive of the job requirements and may be subject to change at any time.
About you: Enjoy working and dealing with the public and being part of a team. Be confident, pleasant and an excellent articulate communicator, able to stay calm under pressure and remain courteous when dealing with difficult situations. Have an excellent level of customer service skills. Be a positive and ambitious professional.
Job Types: Full-time, Permanent
Benefits:
- Discounted or free food
- Employee discount
- On-site gym
- On-site parking
- Referral programme
Night Duty Manager employer: The Recruitment Ally Need Ltd
Join our vibrant team as a Night Duty Manager at our busy 50-bedroom hotel, where we pride ourselves on delivering exceptional customer service and maintaining high standards in a welcoming environment. With benefits such as discounted meals, an on-site gym, and opportunities for professional growth, you'll find a supportive work culture that values your contributions and encourages flexibility. Located in a dynamic area, our hotel offers a unique chance to be part of memorable events like conferences and weddings while ensuring our guests enjoy a peaceful night's sleep.
Contact Details:
The Recruitment Ally Need Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Duty Manager
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hotel industry. A personal recommendation can go a long way in landing that Night Duty Manager role.
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Visit our website regularly and apply directly. Show us you’re keen by expressing your interest in the role before it’s even advertised!
✨Tip Number 3
Prepare for the interview by brushing up on your customer service skills. Think of examples where you’ve handled difficult situations calmly and effectively. We want to see how you’d keep our guests happy during those night shifts!
✨Tip Number 4
Show your flexibility! Since this role requires working nights and holidays, be ready to discuss your availability. Highlighting your willingness to adapt will make you stand out as a candidate who fits right into our team.
We think you need these skills to ace Night Duty Manager
Some tips for your application 🫡
Show Your Night Owl Side:Since this role is all about managing the hotel during the night, make sure to highlight any experience you have working late shifts or in similar environments. We want to see that you're comfortable with the hours and can handle the unique challenges that come with them!
Customer Service is Key:This position revolves around providing excellent customer service, so don’t hold back on sharing your experiences. Tell us about times you've gone above and beyond for guests or how you've handled tricky situations. We love a good story!
Flexibility is Essential:We’re looking for someone who can adapt to the ever-changing needs of our hotel. In your application, mention your flexible approach to work and any experience you have with varying schedules or last-minute changes. It’ll show us you’re ready for anything!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details. Plus, it shows us you’re keen to join our lovely team!
How to prepare for a job interview at The Recruitment Ally Need Ltd
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel thoroughly. Familiarise yourself with its facilities, services, and any recent news or events. This will not only show your genuine interest but also help you answer questions more confidently.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you went above and beyond for a guest or resolved a difficult situation. This is crucial for a Night Duty Manager role!
✨Show Flexibility and Team Spirit
Since this position requires a flexible approach to work, be ready to discuss your availability and willingness to work on public holidays. Highlight any past experiences where you’ve worked as part of a team, especially during busy times.
✨Stay Calm Under Pressure
The night shift can bring unexpected challenges. Prepare to discuss how you handle stress and maintain composure in tough situations. Share examples that showcase your ability to stay calm and courteous while dealing with guests' needs.
