At a Glance
- Tasks: Manage hotel operations overnight, ensuring guest satisfaction and safety.
- Company: A vibrant 4-star hotel known for hosting conferences and weddings.
- Benefits: Free food, employee discounts, on-site gym, and parking.
- Other info: Flexible shifts with opportunities for career growth.
- Why this job: Join a dynamic team and make a difference in guests' experiences.
- Qualifications: Strong customer service skills and ability to handle pressure.
The predicted salary is between 24000 - 30000 £ per year.
We are currently recruiting for a Duty Manager to join our lovely team at our busy 40-bedroom hotel which hosts many conferences and weddings. The position is 40 hours per week and this is operated on a shift basis - 5 days out of 7 (8 hours per night) with a starting time of 11pm and finish time of 7am. The hotel is a 365-day-a-year operation and it is essential that candidates have a flexible approach to work which will include working on public holidays.
Purpose of Role: This is a pivotal role in the night-to-night management of our hotel operations reporting to and assisting our Operations Manager and General Manager to ensure excellent customer service for all our guests and maintain the high standards implemented in the running of our 4-star hotel. The key objective is to ensure that our guests enjoy a peaceful night's sleep by looking after hotel safety and guest welfare. You will also assist in setting up and servicing the event/conference rooms and perform a variety of general guest assistance and porter duties.
Duties & Responsibilities:
- Manage the reception department during the night and take on all reception duties.
- Attend to any guests' needs efficiently and effectively, and ensure the building is secure/locked at night.
- Check in late arrivals and check out early departures in line with hotel procedures.
- Answer any calls/emails and take effective messages.
- Attend to all late-night guest requests.
- Ensure all access to the hotel is secure and perform any related security jobs as required overnight.
- Ensure set up of the hotel for the day's next business.
- Perform all pre & post night audit duties.
- Collect all overnight breakfast orders and relay to early kitchen staff.
- Identify and remove potential health and safety hazards.
- Liaise with the management team to see what areas need cleaning during the shift.
- Have extensive knowledge of all hotel facilities.
The list of duties is not exhaustive of the job requirements and may be subject to change at any time.
About you: Enjoy working and dealing with the public and being part of a team. Be confident, pleasant and an excellent articulate communicator, able to stay calm under pressure and remain courteous when dealing with difficult situations. Have an excellent level of customer service skills. Be a positive and ambitious professional.
Job Types: Full-time, Permanent
Benefits:
- Discounted or free food
- Employee discount
- On-site gym
- On-site parking
- Referral programme
Duty Manager employer: The Recruitment Ally Need Ltd
Join our vibrant team at our 40-bedroom hotel, where we pride ourselves on delivering exceptional customer service in a supportive and dynamic work environment. As a Duty Manager, you'll benefit from flexible working hours, opportunities for professional growth, and a range of perks including discounted meals and access to an on-site gym. Our commitment to employee well-being and development makes us an excellent employer for those seeking a rewarding career in hospitality.
Contact Details:
The Recruitment Ally Need Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hotel industry. A personal recommendation can go a long way in landing that Duty Manager role.
✨Tip Number 2
Prepare for the interview by researching the hotel and its operations. Knowing about their services and recent events will show your genuine interest and help you stand out as a candidate.
✨Tip Number 3
Practice common interview questions related to customer service and management. Being able to articulate your experience in handling difficult situations will demonstrate your capability for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference, especially for a role that involves customer service.
Tailor Your Application:Make sure to tailor your application to the Duty Manager role. Highlight your relevant experience and skills that match the job description. We love seeing how your background fits with our hotel’s needs!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Recruitment Ally Need Ltd
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel thoroughly. Familiarise yourself with its facilities, services, and any recent news or events. This will not only show your genuine interest but also help you answer questions more confidently.
✨Demonstrate Your Customer Service Skills
As a Duty Manager, excellent customer service is key. Prepare examples from your past experiences where you successfully handled guest requests or resolved issues. Highlight your ability to stay calm under pressure and maintain a positive attitude.
✨Show Flexibility and Team Spirit
Since the role requires a flexible approach to work, be ready to discuss your availability and willingness to work on public holidays. Emphasise your teamwork skills and how you can contribute to a harmonious working environment.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to manage security, handle late-night requests, or ensure guest safety. Practising these scenarios will help you articulate your thought process during the interview.
