At a Glance
- Tasks: Help customers find positive solutions for their mortgage arrears over the phone.
- Company: A rapidly growing mortgage lender with a unique approach to home ownership.
- Benefits: Fully remote work, all equipment provided, bonuses, and health perks.
- Other info: Long-term career progression opportunities and supportive work culture.
- Why this job: Make a real difference in people's lives while working from anywhere.
- Qualifications: Must have B2C debt collections experience and FCA regulated background.
The predicted salary is between 26250 - 26250 £ per year.
100% REMOTE WORKING (UK ONLY)
START DATE - 11TH JAN 2027
£26,250 + BONUS
ALL EQUIPMENT SUPPLIED
WE DO REQUIRE THE BELOW EXPERIENCE AS A MINIMUM REQUIREMENT TO APPLY (PLEASE ONLY APPLY IF YOU CAN SAY 'YES' TO HAVING BOTH OF THE FOLLOWING):
- 100% Telephone-Based, Debt Collections experience (Business 2 Consumer, B2C)
- Experience working in an FCA regulated environment
Our client is a highly successful Mortgage Lender and has gone from strength to strength and almost doubled in size over the last few years. They offer a refreshingly different approach to mortgage lending and truly believe in trying to give everyone the opportunity to own their own property.
As a result of their growth, they are seeking experienced Mortgage Arrears Collections Agents, who are professional, confident and empathetic by nature. Successful applicants will also be used to treating customers as individuals demonstrating an understanding of their unique set of circumstances that has ultimately led them to fall behind on their payment(s).
The overall purpose of the role is to communicate with customers who have fallen into Arrears on their Mortgage account and provide them with positive solutions to their accounts, whilst adhering to regulations & legislation. Your working day will be spent on the telephone to customers alongside a small amount of Administration.
The successful applicant will come from a Collections Background, within an FCA regulated environment. We are specifically looking for 'B2C' experienced Collectors.
SOME of their FANTASTIC benefits include:
- FULLY REMOTE working with FULLY REMOTE training
- All I.T equipment supplied
- A yearly bonus
- Frequent staff incentives which include high street vouchers
- Annual awards
- Employee assistance and welfare programme
- Private healthcare
- Subsidized gym memberships
- LONG TERM PROGRESSION OPPORTUNITIES!
IMPORTANT - PLEASE NOTE: This role will require you to be present for all training, which will be various dates within your first 7 weeks of your start date. The client will also run FULL Criminal and Financial background checks, so if anything is likely to be flagged on these checks, please make us aware upon any initial screening call with us.
In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you.
Fully Remote Mortgage Debt Collections Advisor in West Kirby employer: The Recruiters Room
Join a dynamic and friendly small business in Camberley as a Part Time B2B Appointment Setter, where your contributions will truly make a difference. Enjoy flexible working hours, competitive pay, and the potential for growth within a supportive environment that values your input and encourages professional development. With a focus on quality conversations and meaningful connections, this role offers a unique opportunity to be part of an ambitious team dedicated to generating new business opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Fully Remote Mortgage Debt Collections Advisor in West Kirby
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like The Recruiters Room. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from The Recruiters Room.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like The Recruiters Room. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Fully Remote Mortgage Debt Collections Advisor in West Kirby
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in The Recruiters Room and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show The Recruiters Room how you can be a team player!
How to prepare for a job interview at The Recruiters Room
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with The Recruiters Room.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with The Recruiters Room's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
