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- Tasks: Coordinate service schedules, manage customer communications, and handle invoicing tasks.
- Company: Join a rapidly growing company with a supportive team culture in Fleet.
- Benefits: Enjoy a competitive salary, potential for growth, and a friendly office environment.
- Why this job: Be part of a dynamic team making a real impact in service delivery.
- Qualifications: Strong communication skills and experience with QuickBooks or similar software preferred.
- Other info: Office-based role, 5 days a week, ideal for local candidates.
The predicted salary is between 28000 - 30000 £ per year.
Full time, Permanent £28,000, increasing to £30,000 after successful passing of probation.
Do you have experience in working within a fast-paced service administration/service coordination role?
Do you live locally to Fleet and are happy to work from an office 5-days per week (09:00-17:00)?
Are you experienced in managing work schedules for engineers?
Are you also experienced in quoting for work, raising POs and invoicing?
If you can say YES to all of the above, then we would definitely like to hear from YOU!
The successful applicant will be joining a fantastic company which has seen superb growth in recent years. This is an opportunity for someone to be part of a lovely team, where the person will be responsible for carrying out administration duties across the Service and Repairs Department and reporting to the Service Manager.
Duties will include:
- Communicating with customers and maintaining internal CRM and database systems.
- Assisting with H&S RAMS in coordination with H&S manager.
- Managing work schedules for Service Engineers.
- Repair quoting and follow up, liaising with clients & organisation of engineers/sub-contractors.
- Raising purchase orders for the procurement of service and repair parts/sub-contractors using QuickBooks accounting software.
- Raising invoices, as required, for repairs/call outs using QuickBooks accounting software.
- Supporting colleagues during holidays/sickness/busy periods.
- Maintain compliance with all company policies and procedures.
- Perform related duties as assigned by Line Manager/Director.
Education and/or Work Experience Requirements:
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
- Excellent computer proficiency (MS Office, Excel and Outlook).
- Preferred experience in QuickBooks or similar accounting package.
- Qualifications in GCSE English, Maths preferred, but relevant job experience can also be suitable.
- Preferred experience in service delivery, office organisation and business processes.
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
Physical Requirements:
- Ability to safely and successfully perform the essential job functions consistent with high levels of concentration.
- Ability to maintain regular and punctual attendance.
- Must be able to communicate confidently & politely both in person and via the telephone with both customers and colleagues.
- Must be able to work as part of a team.
- Must be able to lift and carry small packages.
In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Due to the high number of applications we are receiving, we are unable to respond to every application individually. If you do not hear from us within 5 days, please assume that your application has not been successful.
Service Coordinator employer: The Recruiters Room
Contact Detail:
The Recruiters Room Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Familiarise yourself with the specific software mentioned in the job description, particularly QuickBooks. If you have experience with similar accounting packages, be ready to discuss how those skills can transfer to QuickBooks during your interview.
✨Tip Number 2
Highlight your experience in managing work schedules for engineers. Prepare examples of how you've successfully coordinated schedules in previous roles, as this is a key responsibility for the Service Coordinator position.
✨Tip Number 3
Since the role requires excellent communication skills, practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios you might encounter in the position, such as communicating with customers or liaising with engineers.
✨Tip Number 4
Research the company’s growth and values to demonstrate your interest and alignment with their goals. Being able to discuss how you can contribute to their success will set you apart from other candidates.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service administration and coordination. Emphasise your skills in managing work schedules, quoting for work, and using QuickBooks or similar software.
Craft a Compelling Cover Letter: Write a cover letter that addresses the specific requirements mentioned in the job description. Mention your local availability, experience in fast-paced environments, and your ability to communicate effectively with customers and colleagues.
Showcase Relevant Skills: In your application, clearly outline your proficiency in MS Office, Excel, and Outlook. If you have qualifications in GCSE English and Maths, be sure to include them, as well as any relevant job experience.
Follow Up: After submitting your application through our website, consider sending a polite follow-up email after a week to express your continued interest in the position and to inquire about the status of your application.
How to prepare for a job interview at The Recruiters Room
✨Showcase Your Experience
Be prepared to discuss your previous roles in service administration or coordination. Highlight specific examples where you managed work schedules for engineers, quoted for work, and handled invoicing. This will demonstrate your relevant experience and suitability for the role.
✨Familiarise Yourself with QuickBooks
Since the role involves using QuickBooks for raising purchase orders and invoices, make sure you are familiar with the software. If you have prior experience, be ready to share how you used it effectively in your past roles.
✨Emphasise Communication Skills
Excellent verbal and written communication skills are crucial for this position. Prepare to provide examples of how you've successfully communicated with customers and colleagues in previous jobs, especially in high-pressure situations.
✨Demonstrate Teamwork and Independence
The job requires both teamwork and the ability to work independently. Think of instances where you collaborated with a team to achieve a goal, as well as times when you successfully completed tasks on your own. This will show that you can adapt to different working styles.
