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- Tasks: Coordinate service requests and manage schedules for engineers efficiently.
- Company: Join a rapidly growing organization with a global client base in Wokingham.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that values proactivity and resilience while making a real impact.
- Qualifications: Experience in scheduling or fast-paced administrative roles is preferred.
- Other info: This is a 12-month fixed-term contract with potential for future opportunities.
Our client, located in Wokingham, has an exciting opportunity for a Service Coordinator to join their hugely successful and rapidly growing organisation who operate with clients worldwide. This role will uniquely focus on their UK clients. We are looking to engage with candidates who either: – – Come from a background in scheduling works to be carried out by engineers, where strict SLAs have had to be delivered on OR – Have worked within a fast – paced administrative role, by requiring proactivity and resilience. Service Coordinator * React to callouts – (Meaningful response within 15 mins of receipt). * Respond to customer email & phone enquiries – (Meaningful response within 15 mins of receipt). * Getting 3rd party quotes for renewals – (Meaningful response within 1 week of request) * Place PO’s with 3rd party Contractor for Contract Renewal * Scheduling PPM/Smallworks/Projects – (Meaningful response within 2 weeks of receiving Client PO). * Creating and issuing Small Works/Callout quotes and purchase orders * Ordering parts/materials/ for small works * Request/Review third party RAMs and issue to Client – (Meaningful response within 2 weeks prior to the visit). * Informing Accounts of billing for Smallworks and Callouts. * Create Monthly/Quarterly Reports for Client Meetings. * Create Weekly Joblogic Report and send to the engineers. * Create and Send Callout Rota to Message Direct * Keeping Client and 3rd party details updated – via Joblogic and Customer contact sheet. Additional Tasks from admin support * Request and save maintenance reports/check sheets and upload them onto Joblogic. * Request and Check Engineer Timesheets against Joblogic. * Taking minutes at the Engineers weekly maintenance meeting In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Due to the high number of applications we are receiving, we are unable to respond to every application individually. If you do not hear from us within 5 days, please assume that your application has not been successful
Service Coordinator (12 Month FTC) employer: The Recruiters Room
Contact Detail:
The Recruiters Room Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator (12 Month FTC)
✨Tip Number 1
Familiarize yourself with the specific SLAs and KPIs relevant to service coordination. Understanding these metrics will help you demonstrate your ability to meet strict deadlines and manage client expectations effectively.
✨Tip Number 2
Highlight any experience you have in scheduling and coordinating tasks, especially in fast-paced environments. Be ready to share examples of how you've successfully managed multiple priorities while maintaining high levels of customer service.
✨Tip Number 3
Prepare to discuss your communication skills, particularly in handling customer inquiries via phone and email. Being able to convey information clearly and respond promptly is crucial for this role.
✨Tip Number 4
Research the company and its clients to understand their needs and challenges. This knowledge will allow you to tailor your responses during the interview and show that you're genuinely interested in contributing to their success.
We think you need these skills to ace Service Coordinator (12 Month FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in scheduling and administrative roles. Emphasize any previous work where you had to meet strict SLAs or manage multiple tasks efficiently.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your proactivity and resilience in fast-paced environments.
Highlight Communication Skills: Since the role involves responding to customer inquiries promptly, showcase your communication skills. Provide examples of how you've effectively managed client communications in previous positions.
Prepare for Potential Questions: Think about how you would respond to questions regarding your experience with scheduling, handling callouts, and managing third-party contractors. Be ready to discuss specific scenarios where you successfully met deadlines.
How to prepare for a job interview at The Recruiters Room
✨Show Your Scheduling Skills
Be prepared to discuss your experience with scheduling and managing workloads. Highlight any specific examples where you successfully met strict SLAs, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Demonstrate Proactivity
Share instances where you took the initiative to solve problems or improve processes. This role requires resilience and a proactive approach, so showcasing your ability to anticipate needs will set you apart.
✨Communicate Effectively
Since the role involves responding to customer inquiries promptly, practice articulating your communication style. Be ready to explain how you handle customer interactions and ensure meaningful responses within tight timeframes.
✨Prepare for Technical Questions
Familiarize yourself with the technical aspects of the role, such as creating quotes, placing purchase orders, and understanding third-party contractor processes. Being knowledgeable about these areas will show your readiness for the position.
