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- Tasks: Communicate with customers in arrears and provide positive solutions over the phone.
- Company: A rapidly growing mortgage lender with a unique approach to home ownership.
- Benefits: £25,000 salary, bonuses, remote work, private healthcare, and gym memberships.
- Why this job: Make a real difference in people's lives while working from anywhere.
- Qualifications: Must have telephone-based debt collections experience and FCA regulated background.
- Other info: Long-term career progression opportunities and all equipment provided.
The predicted salary is between 18000 - 30000 £ per year.
Job Description
- MORTGAGE COLLECTIONS / MORTGAGE COLLECTOR / COLLECTIONS SPECIALIST
- PERMANENT
- 100% REMOTE WORKING (UK ONLY)
- START DATE – 26TH JAN 2026
- £25,000 + BONUS
- 25 DAYS HOLIDAY, PLUS FANTASTIC BENEFITS PACKAGE
- ALL EQUIPMENT SUPPLIED
*** WE DO REQUIRE THE BELOW EXPERIENCE AS A MINIMUM REQUIREMENT TO APPLY (PLEASE ONLY APPLY IF YOU CAN SAY ‘YES’ TO HAVING BOTH OF THE FOLLOWING):
- 100% Telephone-Based, Debt Collections experience (Business 2 Consumer)
AND
- Experience working in an FCA regulated environment
Our client is highly successful Mortgage Lender and has gone from strength to strength and almost doubled in size over the last few years. They offer a refreshingly different approach to mortgage lending and truly believe in trying to give everyone the opportunity to own their own property.
As a result of their growth, they are seeking experienced Mortgage Arrears Collections Agents, who are professional, confident and empathetic by nature.
Successful applicants will also be used to treating customers as individuals demonstrating an understanding of their unique set of circumstances that has ultimately led them to fall behind on their payment(s).
The start date for this role is 26th Jan 2026.(This is a fixed start date, with no negotiation)!
The overall purpose of the role is to communicate with customers who have fallen into Arrears on their Mortgage account and provide them with positive solutions to their accounts, whilst adhering to regulations & legislation. Your working day will be spent on the telephone to customers alongside a small amount of Administration.
The successful applicant will come from a Collections Background, within an FCA regulated environment. We are specifically looking for ‘B2C’ experienced Collectors.
If you are looking for a fully remote role within Secured Collections, don’t delay, APPLY TODAY!
SOME of their FANTASTIC benefits include:
- FULLY REMOTE working with FULLY REMOTE training
- All I.T equipment supplied
- A yearly bonus
- Frequent staff incentives which include high street vouchers
- Annual awards
- Employee assistance and welfare programme
- Private healthcare
- Subsidized gym memberships
- LONG TERM PROGRESSION OPPORTUNITIES!
IMPORTANT – PLEASE NOTE:
This role will require you to be present for all training, which will be various dates within your first 7 weeks of your start date.
The client will also run FULL Criminal and Financial background checks, so if anything is likely to be flagged on these checks, please make us aware upon any initial screening call with us.
In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Due to the high number of applications, we are receiving, we are unable to respond to every application individually. If you do not hear from us within 5 days, please assume that your application has not been successful.
MORTGAGE COLLECTIONS SPECIALIST employer: The Recruiters Room
Contact Detail:
The Recruiters Room Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MORTGAGE COLLECTIONS SPECIALIST
✨Tip Number 1
Get your phone skills polished! Since this role is all about telephone-based collections, practice your communication techniques. Role-play with a friend or family member to build confidence and get comfortable handling different customer scenarios.
✨Tip Number 2
Research the company! Knowing their approach to mortgage lending and their values can give you an edge during interviews. It shows you're genuinely interested and helps you tailor your responses to align with their mission.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and the role. They might even share tips that could help you stand out in the application process.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it ensures your application gets the attention it deserves. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace MORTGAGE COLLECTIONS SPECIALIST
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your telephone-based debt collections experience and your time in an FCA regulated environment. We want to see how your background makes you the perfect fit for this role!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. It shows us you’re genuinely interested.
Be Personable: Since this role involves communicating with customers, let your personality shine through in your application. We’re looking for someone who’s professional yet empathetic, so don’t be afraid to show that side of you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands quickly. Plus, it’s super easy!
How to prepare for a job interview at The Recruiters Room
✨Know Your Stuff
Make sure you brush up on your telephone-based debt collections experience. Be ready to discuss specific scenarios where you've successfully managed customer arrears, especially in an FCA regulated environment. This will show that you understand the nuances of the role.
✨Empathy is Key
Since this role requires a professional and empathetic approach, think of examples where you've treated customers as individuals. Prepare to share how you’ve handled sensitive situations and provided positive solutions to clients in distress.
✨Understand the Company
Research the mortgage lender's unique approach to lending. Knowing their values and how they differ from competitors can help you align your answers with what they’re looking for. It shows genuine interest and preparation.
✨Be Ready for Regulations
Familiarise yourself with the regulations and legislation surrounding mortgage collections. Being able to discuss these confidently will demonstrate your expertise and readiness for the role, which is crucial in an FCA regulated environment.