At a Glance
- Tasks: Communicate with customers in arrears and provide positive solutions while adhering to regulations.
- Company: A rapidly growing mortgage lender with a unique approach to home ownership.
- Benefits: Remote work, competitive salary, bonuses, private healthcare, and gym memberships.
- Other info: Long-term progression opportunities and all equipment supplied for remote work.
- Why this job: Make a real difference by helping customers navigate their mortgage challenges.
- Qualifications: Experience in telephone-based debt collections and FCA regulated environments required.
The predicted salary is between 21000 - 29000 £ per year.
Job Description
- MORTGAGE COLLECTIONS / MORTGAGE COLLECTOR / COLLECTIONS SPECIALIST
- PERMANENT
- 100% REMOTE WORKING (UK ONLY)
- START DATE - 26TH JAN 2026
- £25,000 + BONUS
- 25 DAYS HOLIDAY, PLUS FANTASTIC BENEFITS PACKAGE
- ALL EQUIPMENT SUPPLIED
*** WE DO REQUIRE THE BELOW EXPERIENCE AS A MINIMUM REQUIREMENT TO APPLY (PLEASE ONLY APPLY IF YOU CAN SAY ‘YES’ TO HAVING BOTH OF THE FOLLOWING):
- 100% Telephone-Based, Debt Collections experience (Business 2 Consumer)
AND
- Experience working in an FCA regulated environment
Our client is highly successful Mortgage Lender and has gone from strength to strength and almost doubled in size over the last few years. They offer a refreshingly different approach to mortgage lending and truly believe in trying to give everyone the opportunity to own their own property.
As a result of their growth, they are seeking experienced Mortgage Arrears Collections Agents, who are professional, confident and empathetic by nature.
Successful applicants will also be used to treating customers as individuals demonstrating an understanding of their unique set of circumstances that has ultimately led them to fall behind on their payment(s).
The start date for this role is 26th Jan 2026.(This is a fixed start date, with no negotiation)!
The overall purpose of the role is to communicate with customers who have fallen into Arrears on their Mortgage account and provide them with positive solutions to their accounts, whilst adhering to regulations & legislation. Your working day will be spent on the telephone to customers alongside a small amount of Administration.
The successful applicant will come from a Collections Background, within an FCA regulated environment. We are specifically looking for ‘B2C’ experienced Collectors.
If you are looking for a fully remote role within Secured Collections, don’t delay, APPLY TODAY!
SOME of their FANTASTIC benefits include:
- FULLY REMOTE working with FULLY REMOTE training
- All I.T equipment supplied
- A yearly bonus
- Frequent staff incentives which include high street vouchers
- Annual awards
- Employee assistance and welfare programme
- Private healthcare
- Subsidized gym memberships
- LONG TERM PROGRESSION OPPORTUNITIES!
IMPORTANT – PLEASE NOTE:
This role will require you to be present for all training, which will be various dates within your first 7 weeks of your start date.
The client will also run FULL Criminal and Financial background checks, so if anything is likely to be flagged on these checks, please make us aware upon any initial screening call with us.
In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Due to the high number of applications, we are receiving, we are unable to respond to every application individually. If you do not hear from us within 5 days, please assume that your application has not been successful.
MORTGAGE COLLECTIONS SPECIALIST in Manchester employer: The Recruiters Room
As a leading Mortgage Lender, our client offers an exceptional remote working environment that prioritises employee well-being and professional growth. With a comprehensive benefits package including private healthcare, subsidised gym memberships, and annual bonuses, employees are supported both personally and professionally. The company fosters a culture of empathy and understanding, ensuring that every team member is equipped to provide meaningful solutions to customers while enjoying long-term career progression opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land MORTGAGE COLLECTIONS SPECIALIST in Manchester
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like The Recruiters Room. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace MORTGAGE COLLECTIONS SPECIALIST in Manchester
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to The Recruiters Room.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on The Recruiters Room's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at The Recruiters Room
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with The Recruiters Room.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at The Recruiters Room will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former The Recruiters Room employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
