At a Glance
- Tasks: Communicate with customers in arrears and provide tailored solutions.
- Company: A rapidly growing mortgage lender with a unique approach to home ownership.
- Benefits: £26,250 salary, bonuses, 25 days holiday, and all equipment provided.
- Other info: Start date is fixed for 7th September 2026; dynamic and supportive work culture.
- Why this job: Make a real difference in people's lives while working remotely.
- Qualifications: Must have telephone-based debt collections experience and FCA regulated environment experience.
The predicted salary is between 26250 - 26250 £ per year.
100% REMOTE WORKING (UK ONLY)
START DATE – 7th SEPTEMBER 2026
£26,250 + BONUS
25 DAYS HOLIDAY, PLUS FANTASTIC BENEFITS PACKAGE
ALL EQUIPMENT SUPPLIED
WE DO REQUIRE THE BELOW EXPERIENCE AS A MINIMUM REQUIREMENT TO APPLY (PLEASE ONLY APPLY IF YOU CAN SAY ‘YES’ TO HAVING BOTH OF THE FOLLOWING):
- 100% Telephone-Based, Debt Collections experience (Business 2 Consumer, B2C)
- Experience working in an FCA regulated environment
Our client is a highly successful Mortgage Lender and has gone from strength to strength and almost doubled in size over the last few years. They offer a refreshingly different approach to mortgage lending and truly believe in trying to give everyone the opportunity to own their own property.
As a result of their growth, they are seeking experienced Mortgage Arrears Collections Agents, who are professional, confident and empathetic by nature. Successful applicants will also be used to treating customers as individuals demonstrating an understanding of their unique set of circumstances that has ultimately led them to fall behind on their payment(s).
The overall purpose of the role is to communicate with customers who have fallen into Arrears on their Mortgage account and provide them with positive solutions to their accounts, whilst adhering to regulations.
MORTGAGE COLLECTIONS / MORTGAGE COLLECTOR / COLLECTIONS SPECIALIST employer: The Recruiters Room
As a leading Mortgage Lender, we pride ourselves on our supportive and inclusive work culture that values empathy and professionalism. Our remote working model allows you to balance your personal and professional life while enjoying a competitive salary, generous holiday allowance, and a comprehensive benefits package. Join us in making a meaningful impact in the lives of our customers as we continue to grow and innovate in the mortgage industry.
