At a Glance
- Tasks: Assist customers with mortgage queries and provide positive solutions over the phone.
- Company: A rapidly growing mortgage lender focused on helping people own their homes.
- Benefits: Fully remote work, all equipment supplied, yearly bonus, and wellness programmes.
- Other info: Exciting career progression opportunities and regular staff incentives.
- Why this job: Join a dynamic team and make a real difference in customers' lives from anywhere.
- Qualifications: Must have high-volume B2C customer service experience in an FCA regulated environment.
The predicted salary is between 21000 - 26000 £ per year.
100% REMOTE WORKING, WITH ALL EQUIPMENT SUPPLIED. START DATE OF 18th MAY 2026 (Applicants must be free for the following 7 weeks for training reasons). £26,250 + BONUS.
WE DO REQUIRE THE BELOW EXPERIENCE AS A MINIMUM REQUIREMENT TO APPLY:
- High-volume, telephone-based, Customer Service experience (B2C)
- Experience working in an FCA regulated environment
Our client is a very successful Mortgage lender, who has gone from strength to strength and nearly doubled in size over the last 5 years. They offer a different style to lending and want to give everyone the opportunity to own their own property. As a result of their growth, they are seeking confident, empathetic and experienced Customer Service Agents to join them from 18TH May 2026. (This is a fixed start date, with no negotiation).
The overall purpose of the role is to communicate with customers who have queries on their Mortgage account and provide them with positive solutions to their problems, whilst adhering to regulations & legislation. Your working day will be spent on the telephone to customers alongside a small amount of Administration.
The successful applicant will come from a high volume call centre background, within an FCA regulated environment. We are not considering candidates who don't have any B2C call centre experience.
SOME of their FANTASTIC benefits include:
- FULLY REMOTE working with FULLY REMOTE training
- All I.T equipment supplied
- A yearly bonus
- Frequent staff incentives which include high street vouchers
- Annual awards
- Employee assistance and welfare programme
- Private healthcare
- Subsidized gym memberships
- PROGRESSION!
Please note: This role will require you to present for all training, which are various dates within your first 7 weeks of your start date. The client will also run FULL Criminal and Financial record checks so if anything comes back from these checks, please make us aware on your application.
In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you.
Due to the high number of applications we are receiving, we are unable to respond to every application individually. If you do not hear from us within 5 days, please assume that your application has not been successful.
Customer Service Advisor (100% REMOTE) in Liverpool employer: The Recruiters Room
Join a rapidly growing mortgage lender that prioritises employee well-being and development, offering fully remote work with all necessary equipment provided. Enjoy a competitive salary of £26,250 plus bonuses, alongside fantastic benefits such as private healthcare, subsidised gym memberships, and numerous opportunities for progression within a supportive and dynamic work culture.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (100% REMOTE) in Liverpool
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Recruiters Room. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Recruiters Room before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor (100% REMOTE) in Liverpool
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Recruiters Room:Your cover letter is your chance to shine! Tell us why you want to work at The Recruiters Room specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Recruiters Room!
How to prepare for a job interview at The Recruiters Room
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
