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- Tasks: Assist customers with mortgage queries and provide positive solutions over the phone.
- Company: A rapidly growing mortgage lender focused on helping people own their homes.
- Benefits: Fully remote work, all equipment supplied, yearly bonus, and wellness programmes.
- Why this job: Join a dynamic team and make a real difference in customers' lives from anywhere.
- Qualifications: Must have high-volume B2C customer service experience in an FCA regulated environment.
- Other info: Exciting career progression opportunities and regular staff incentives.
The predicted salary is between 21000 - 26000 £ per year.
100% REMOTE WORKING, WITH ALL EQUIPMENT SUPPLIED. START DATE OF 18th MAY 2026 (Applicants must be free for the following 7 weeks for training reasons). £26,250 + BONUS.
WE DO REQUIRE THE BELOW EXPERIENCE AS A MINIMUM REQUIREMENT TO APPLY:
- High-volume, telephone-based, Customer Service experience (B2C)
- Experience working in an FCA regulated environment
Our client is a very successful Mortgage lender, who has gone from strength to strength and nearly doubled in size over the last 5 years. They offer a different style to lending and want to give everyone the opportunity to own their own property. As a result of their growth, they are seeking confident, empathetic and experienced Customer Service Agents to join them from 18TH May 2026. (This is a fixed start date, with no negotiation).
The overall purpose of the role is to communicate with customers who have queries on their Mortgage account and provide them with positive solutions to their problems, whilst adhering to regulations & legislation. Your working day will be spent on the telephone to customers alongside a small amount of Administration.
The successful applicant will come from a high volume call centre background, within an FCA regulated environment. We are not considering candidates who don't have any B2C call centre experience.
SOME of their FANTASTIC benefits include:
- FULLY REMOTE working with FULLY REMOTE training
- All I.T equipment supplied
- A yearly bonus
- Frequent staff incentives which include high street vouchers
- Annual awards
- Employee assistance and welfare programme
- Private healthcare
- Subsidized gym memberships
- PROGRESSION!
Please note: This role will require you to present for all training, which are various dates within your first 7 weeks of your start date. The client will also run FULL Criminal and Financial record checks so if anything comes back from these checks, please make us aware on your application.
In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you.
Due to the high number of applications we are receiving, we are unable to respond to every application individually. If you do not hear from us within 5 days, please assume that your application has not been successful.
Customer Service Advisor (100% REMOTE) in Liverpool employer: The Recruiters Room
Contact Detail:
The Recruiters Room Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (100% REMOTE) in Liverpool
✨Tip Number 1
Get your phone skills polished! Since this role is all about high-volume calls, practice handling customer queries confidently. Role-play with a friend or use mock calls to get comfortable with the flow.
✨Tip Number 2
Show off your FCA knowledge! Brush up on regulations and compliance related to mortgages. This will not only help you in the interview but also show that you're serious about the role.
✨Tip Number 3
Be ready for the training commitment! Make sure you can dedicate those first 7 weeks fully to training. Highlight your availability during the interview to show you're committed from day one.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly. It’s the best way to ensure we get your details and can keep you updated on your progress.
We think you need these skills to ace Customer Service Advisor (100% REMOTE) in Liverpool
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your high-volume, telephone-based customer service experience. We want to see how your background fits with the role, especially in an FCA regulated environment.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid fluff and get straight to the point about why you’re the perfect fit for us.
Tailor Your Application: Don’t just send a generic application! Tailor it to reflect the specific skills and experiences mentioned in the job description. This shows us you’ve done your homework and are genuinely interested.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly and efficiently!
How to prepare for a job interview at The Recruiters Room
✨Know Your Customer Service Stuff
Make sure you brush up on your high-volume, telephone-based customer service experience. Be ready to share specific examples of how you've handled customer queries in the past, especially in an FCA regulated environment. This will show that you understand the role and can hit the ground running.
✨Familiarise Yourself with the Company
Do a bit of research on the mortgage lender you're interviewing with. Understand their values, what makes them unique in the market, and how they support their customers. This knowledge will help you tailor your answers and demonstrate your genuine interest in the company.
✨Prepare for Common Questions
Think about the types of questions you might be asked during the interview. Prepare answers for common scenarios in customer service, like dealing with difficult customers or resolving complaints. Practising these responses will help you feel more confident and articulate during the actual interview.
✨Showcase Your Empathy and Communication Skills
Since the role requires confident and empathetic communication, be prepared to showcase these skills. Use examples from your past experiences where you successfully connected with customers and provided positive solutions. This will highlight your suitability for the role and your ability to adhere to regulations while maintaining a friendly approach.