At a Glance
- Tasks: Communicate with customers in arrears and provide positive solutions.
- Company: A rapidly growing mortgage lender with a unique approach.
- Benefits: Remote work, competitive salary, bonuses, and great perks.
- Other info: Long-term career progression opportunities and supportive work culture.
- Why this job: Make a real difference in people's lives while working from home.
- Qualifications: Experience in B2C debt collections and FCA regulated environments.
The predicted salary is between 21000 - 31500 € per year.
MORTGAGE COLLECTIONS / MORTGAGE COLLECTOR / COLLECTIONS SPECIALIST
100% REMOTE WORKING (UK ONLY)
START DATE - 18th MAY 2026
£26,250 + BONUS
25 DAYS HOLIDAY, PLUS FANTASTIC BENEFITS PACKAGE
ALL EQUIPMENT SUPPLIED
WE DO REQUIRE THE BELOW EXPERIENCE AS A MINIMUM REQUIREMENT TO APPLY (PLEASE ONLY APPLY IF YOU CAN SAY 'YES' TO HAVING BOTH OF THE FOLLOWING):
- 100% Telephone-Based, Debt Collections experience (Business 2 Consumer, B2C)
- Experience working in an FCA regulated environment
Our client is a highly successful Mortgage Lender and has gone from strength to strength, almost doubling in size over the last few years. They offer a refreshingly different approach to mortgage lending and truly believe in giving everyone the opportunity to own their own property.
As a result of their growth, they are seeking experienced Mortgage Arrears Collections Agents, who are professional, confident and empathetic by nature. Successful applicants will also be used to treating customers as individuals, demonstrating an understanding of their unique set of circumstances that has ultimately led them to fall behind on their payment(s).
The overall purpose of the role is to communicate with customers who have fallen into Arrears on their Mortgage account and provide them with positive solutions to their accounts, whilst adhering to regulations & legislation. Your working day will be spent on the telephone to customers alongside a small amount of Administration.
The successful applicant will come from a Collections Background, within an FCA regulated environment. We are specifically looking for 'B2C' experienced Collectors. If you are looking for a fully remote role within Secured Collections, don't delay, APPLY TODAY!
SOME of their FANTASTIC benefits include:
- FULLY REMOTE working with FULLY REMOTE training
- All I.T equipment supplied
- A yearly bonus
- Frequent staff incentives which include high street vouchers
- Annual awards
- Employee assistance and welfare programme
- Private healthcare
- Subsidized gym memberships
- LONG TERM PROGRESSION OPPORTUNITIES!
IMPORTANT - PLEASE NOTE: This role will require you to be present for all training, which will be various dates within your first 7 weeks of your start date. The client will also run FULL Criminal and Financial background checks, so if anything is likely to be flagged on these checks, please make us aware upon any initial screening call with us.
In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you.
Due to the high number of applications we are receiving, we are unable to respond to every application individually. If you do not hear from us within 5 days, please assume that your application has not been successful.
COLLECTIONS ADVISOR - MORTGAGES in Liverpool employer: The Recruiters Room
As a leading Mortgage Lender, our client offers an exceptional remote working environment that prioritises employee well-being and professional growth. With a comprehensive benefits package including private healthcare, subsidised gym memberships, and a yearly bonus, employees are supported both personally and professionally. The company fosters a culture of empathy and understanding, ensuring that Collections Advisors can make a meaningful impact while enjoying long-term progression opportunities in a thriving organisation.
StudySmarter Expert Advice🤫
We think this is how you could land COLLECTIONS ADVISOR - MORTGAGES in Liverpool
✨Tip Number 1
Get your phone skills polished! Since this role is all about telephone-based collections, practice your communication techniques. Role-play with a friend or family member to build confidence and ensure you can handle tricky conversations with empathy.
✨Tip Number 2
Research the company! Knowing their approach to mortgage lending will help you connect better during interviews. Show them you understand their values and how you can contribute to their mission of helping customers in arrears.
✨Tip Number 3
Prepare for common interview questions! Think about how you would handle specific scenarios in collections. This will not only show your experience but also demonstrate your problem-solving skills and empathy towards customers.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about landing this remote role. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace COLLECTIONS ADVISOR - MORTGAGES in Liverpool
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your telephone-based debt collections experience and your time in an FCA regulated environment. We want to see how your background makes you the perfect fit for this role!
Be Personable:Since this role is all about connecting with customers, let your personality shine through in your application. Show us that you understand the importance of treating each customer as an individual with unique circumstances.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We love seeing applicants who take the time to align their application with our needs.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at The Recruiters Room
✨Know Your Stuff
Make sure you brush up on your mortgage collections knowledge and FCA regulations. Being able to discuss specific scenarios or regulations during the interview will show that you're not just familiar with the role, but that you truly understand the industry.
✨Show Empathy
Since this role involves dealing with customers who may be in difficult situations, it's crucial to demonstrate your empathetic nature. Prepare examples of how you've handled sensitive conversations in the past, focusing on how you provided positive solutions.
✨Practice Your Phone Skills
As this is a telephone-based role, practice your phone communication skills. Conduct mock interviews over the phone with a friend or family member, focusing on clarity, tone, and how you handle objections or difficult questions.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could include inquiries about the company's approach to customer care or how they support their employees' development. It shows you're genuinely interested in the role and the company.
