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- Tasks: Provide top-notch customer service and administrative support in a friendly manner.
- Company: Exciting company in Wokingham expanding rapidly.
- Benefits: Starting salary of £25,000, rising to £26,520 after probation, plus great employee discounts.
- Other info: Perfect opportunity for growth in a supportive environment.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 25000 - 26520 £ per year.
Due to an exciting period of expansion, our client based in Wokingham is seeking a Customer Service Administrator to join their team. The purpose of the role is to provide high quality telephone and administrative services in an efficient, friendly and professional manner. They are offering a fantastic salary of up to £25,000, increasing to £26,520 after successfully passing probation. They also offer great employee discounts on a large number of high street stores!
Daily duties and responsibilities for the Customer Service Administrator:
- Making and receiving calls to and from clients
- Conduct outbound calls to chase for progress updates and facilitate appointment booking
- Providing quality administrative support with good attention to detail
- Assisting clients via e-mail and telephone
- Ensuring all new instructions are processed on the system accurately, efficiently and on a cost-efficient basis
- Provide case management from receipt of a new request to completion of the case
- Book appointments for specific projects
- Process email and post queries received by the team as required
Entry Level Customer Service/Administration employer: The Recruiters Room
Contact Detail:
The Recruiters Room Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Entry Level Customer Service/Administration
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of calls, try role-playing with a friend or family member. Focus on being friendly, professional, and clear in your communication.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're engaged and keen to learn more about the role and the company. Think about what you want to know regarding their customer service approach!
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for roles like this one. Plus, it helps us keep track of your application and get back to you quicker!
We think you need these skills to ace Entry Level Customer Service/Administration
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Administrator role. Highlight any previous customer service or administrative experience, and don’t forget to mention your attention to detail!
Craft a Friendly Cover Letter: Your cover letter is your chance to show off your personality! Keep it friendly and professional, and explain why you’re excited about the opportunity to join our team in Wokingham. Let us know how you can contribute to providing high-quality services.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure to demonstrate your verbal and written communication skills in your application. Use clear and concise language, and don’t hesitate to share examples of how you’ve successfully assisted clients in the past.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. We can’t wait to hear from you!
How to prepare for a job interview at The Recruiters Room
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Administrator role. Familiarise yourself with the daily duties mentioned in the job description, like making calls and providing administrative support. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since this role involves a lot of telephone interaction, practice your communication skills beforehand. You could do mock interviews with friends or family, focusing on being clear, friendly, and professional. Remember, the way you communicate can make a huge difference in customer service roles!
✨Showcase Your Attention to Detail
Attention to detail is crucial for this position. Prepare examples from your past experiences where you've demonstrated this skill, whether in school projects or previous jobs. Be ready to discuss how you ensure accuracy in your work, especially when processing instructions or managing cases.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You might want to ask about the team culture, training opportunities, or how success is measured in the role. It’s a great way to leave a positive impression!