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- Tasks: Join our team to provide top-notch customer service and administrative support.
- Company: We're a growing company in Wokingham, dedicated to excellent client service.
- Benefits: Starting salary of £23,500, increasing to £25,000 after probation; permanent position.
- Why this job: Great opportunity to develop your skills in a friendly and professional environment.
- Qualifications: No prior experience needed; just bring your enthusiasm and attention to detail!
- Other info: Perfect for high school and college students looking for entry-level roles.
The predicted salary is between 18800 - 26200 £ per year.
CUSTOMER SERVICE ADMINISTRATOR (ENTRY LEVEL) WOKINGHAM PERMANENT £23,500 INCREASING TO £25,000 AFTER SUCCESSFUL PROBATION Due to an exciting period of expansion our client based in Wokingham are seeking a Customer Service Administrator to join their team. The purpose of the Customer Service Administrator role is to provide high quality telephone and administrative services in an efficient, friendly and professional manner. Daily duties and responsibilities for the Customer Service Administrator: Making and receiving calls to and from clients Outbound calls to chase for progress updates and facilitating appointment booking Providing quality administrative support with good attention to detail. Assisting clients via e-mail. To achieve targets in the timeframe set to ensure all cases are processed as per the Service Level Agreements. Processing email and post queries received into the team as required Completing all general administration duties Ensuring all new instructions are entered on the system accurately Chasing of reports via telephone, fax and letter Assisting both clients and insurers with telephonic and mail queries Ensuring S…
CUSTOMER SERVICE ADMINISTRATOR - ENTRY LEVEL employer: The Recruiters Room
Contact Detail:
The Recruiters Room Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CUSTOMER SERVICE ADMINISTRATOR - ENTRY LEVEL
✨Tip Number 1
Familiarize yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves making and receiving calls, being articulate and friendly is key to making a great impression.
✨Tip Number 3
Research the company and its services thoroughly. Understanding their values and what they offer will allow you to tailor your responses and show genuine interest in the role.
✨Tip Number 4
Prepare examples from your past experiences that showcase your attention to detail and ability to work under pressure. These are crucial skills for a Customer Service Administrator.
We think you need these skills to ace CUSTOMER SERVICE ADMINISTRATOR - ENTRY LEVEL
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Administrator position. Understand the key responsibilities and required skills, such as providing high-quality telephone services and attention to detail.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job requirements. Emphasize any previous customer service roles or administrative tasks you've handled.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences make you a great fit for the Customer Service Administrator position.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at The Recruiters Room
✨Show Your Communication Skills
As a Customer Service Administrator, you'll be making and receiving calls daily. During the interview, demonstrate your communication skills by speaking clearly and confidently. Practice common customer service scenarios to showcase how you would handle various situations.
✨Highlight Your Attention to Detail
The role requires good attention to detail for administrative tasks. Be prepared to discuss examples from your past experiences where your attention to detail made a difference. This could include managing data, processing information accurately, or ensuring quality in your work.
✨Familiarize Yourself with Service Level Agreements
Understanding Service Level Agreements (SLAs) is crucial for this position. Research what SLAs are and be ready to discuss how you would ensure that all cases are processed within the agreed timeframes. This shows that you are proactive and understand the importance of meeting targets.
✨Prepare for Common Customer Queries
Since you'll be assisting clients via email and phone, prepare for common customer queries related to the services offered. Think about how you would respond to these queries effectively and efficiently, demonstrating your problem-solving skills and customer-centric approach.
