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- Tasks: Provide top-notch support to patients in clinical trials through calls and admin tasks.
- Company: Join a growing team in Wokingham focused on patient care and support.
- Benefits: Earn up to £25,500, enjoy employee discounts, and work from home on Saturdays.
- Why this job: Make a real difference in patients' lives while developing your customer service skills.
- Qualifications: Strong communication skills and experience in customer service are essential.
- Other info: Flexible working hours with opportunities for personal growth in a supportive environment.
The predicted salary is between 36000 - 42000 £ per year.
Due to an exciting period of expansion, our client based in Wokingham is seeking a Customer Service Administrator to join their team. The purpose of the Customer Service Administrator role is to provide high quality telephone and administrative services to patients taking part in a clinical trial. These patients require someone who is patient and understanding, so anyone who has experience in dealing with customers in this fashion would be suited to this role. The hours are 37.5 hours per week which includes working a Saturday, and one full day off in the week. Please note that the Saturday working is from home and the week-day working is from the office in Wokingham. They are offering a fantastic salary of up to £25,000 increasing to £25,500 after successfully passing probation. They also offer great employee discounts on a large number of high street stores!
Daily duties and responsibilities for the Customer Service Administrator:
- Making and receiving calls to and from patients/participants
- Conduct outbound calls to chase for progress updates and facilitate appointment booking
- Providing quality administrative support with good attention to detail
- Assisting clients via e-mail and telephone
- Ensuring all new instructions are processed on the system accurately, efficiently and on a cost-efficient basis
- Provide case management from receipt of a new request to completion of the case
- Book appointments for specific projects
- Process email and post queries received by the team as required
- Chase reports via telephone and e-mails
- Ensure Service Level Agreements are maintained daily
- Maintain accurate data records, using Microsoft Office and in-house systems
- Upload medical reports/laboratory reports onto the system and follow-up on incomplete/inaccurate reports received
- Support project related stock/paperwork requests for examiners
- Complete all general administration duties as required
- Support project tasks on a daily, weekly and monthly basis
- Work within stipulated cost guidance budget and time constraints
- To achieve targets in the timeframe set to ensure all cases are processed as per the Service Level Agreements
- Maintain the confidentiality of our client at all times, including that of its clients
- Act impartially at all times, declaring any potential conflict of interest to management
- Undertake any other duties within the spirit of this job description
Applicants must possess:
- Strong written and verbal communication skills
- An ability to take day-to-day decisions
- The capacity to manage one’s own workload independently and to work effectively within a team
- An ability to manage a busy workload and help others in the team when needed
- Flexibility will be essential to support the changing needs of the business
- PC literacy with good typing skills is required; experience with Word, Excel and Outlook is essential
- Ability to maintain appropriate confidentiality of information relating to our clients, individuals and service user information
In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Due to the high number of applications we are receiving, we are unable to respond to every application individually. If you do not hear from us within 5 days, please assume that your application has not been successful.
Customer Service Administrator (Clinical Trials) employer: The Recruiters Room
Contact Detail:
The Recruiters Room Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator (Clinical Trials)
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of calls, try role-playing with a friend or family member. Focus on being clear, patient, and understanding – just like you'll need to be with patients.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Administrator (Clinical Trials)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Administrator role. Highlight any relevant experience you have in customer service, especially in clinical settings. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since strong written communication is key for this role, make sure your application is clear and free of typos. We appreciate attention to detail, so take the time to proofread before hitting send!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy and ensures your application goes directly to us. Plus, we can’t wait to hear from you!
How to prepare for a job interview at The Recruiters Room
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Administrator role. Familiarise yourself with the daily duties and responsibilities listed in the job description. This will help you demonstrate how your skills and experiences align with what they’re looking for.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with patients, be prepared to showcase your strong written and verbal communication skills. Think of examples from your past experiences where you effectively communicated with customers, especially in challenging situations.
✨Demonstrate Attention to Detail
Attention to detail is crucial for this position. During the interview, highlight instances where your meticulous nature helped you avoid mistakes or improve processes. You might even want to mention your experience with Microsoft Office, as it’s essential for maintaining accurate data records.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle customer interactions. Prepare by thinking about how you would manage a busy workload or deal with a difficult patient. This will show that you can think on your feet and adapt to changing needs.
