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- Tasks: Provide top-notch customer service and administrative support in a friendly manner.
- Company: Join a growing team in Wokingham with a vibrant work culture.
- Benefits: Starting salary of £25,000, rising to £25,500 after probation, plus great employee discounts.
- Why this job: Be part of an exciting expansion and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and experience with Microsoft Office are essential.
- Other info: Flexible working environment with opportunities for personal growth.
The predicted salary is between 25000 - 25500 £ per year.
Due to an exciting period of expansion, our client based in Wokingham is seeking a Customer Service Administrator to join their team. The purpose of the role is to provide high quality telephone and administrative services in an efficient, friendly and professional manner.
They are offering a fantastic salary of up to £25,000, increasing to £25,500 after successfully passing probation. They also offer great employee discounts on a large number of high street stores!
Daily duties and responsibilities for the Customer Service Administrator include:
- Making and receiving calls to and from clients
- Conducting outbound calls to chase for progress updates and facilitating appointment booking
- Providing quality administrative support with good attention to detail
- Assisting clients via e-mail and telephone
- Ensuring all new instructions are processed on the system accurately, efficiently and on a cost-efficient basis
- Providing case management from receipt of a new request to completion of the case
- Booking appointments for specific projects
- Processing email and post queries received by the team as required
- Chasing reports via telephone and e-mails
- Ensuring Service Level Agreements are maintained daily
- Maintaining accurate data records, using Microsoft Office and in-house systems
- Uploading medical reports/laboratory reports onto the system
- Following up on incomplete/inaccurate reports received
- Supporting project related stock/paperwork requests for examiners
- Completing all general administration duties as required
- Supporting project tasks on a daily, weekly and monthly basis
- Working within stipulated cost guidance budget and time constraints
- Achieving targets in the timeframe set to ensure all cases are processed as per the Service Level Agreements
- Maintaining the confidentiality of our client at all times, including that of its clients
- Acting impartially at all times, declaring any potential conflict of interest to management
- Undertaking any other duties within the spirit of this job description
Applicants must possess:
- Strong written and verbal communication skills
- An ability to take day-to-day decisions
- The capacity to manage one’s own workload independently and to work effectively within a team
- An ability to manage a busy workload and help others in the team when needed
- Flexibility to support the changing needs of the business
- PC literacy with good typing skills
- Experience with Word, Excel and Outlook is essential
- Ability to maintain appropriate confidentiality of information relating to our clients, individuals and service user information
In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Due to the high number of applications we are receiving, we are unable to respond to every application individually. If you do not hear from us within 5 days, please assume that your application has not been successful.
Customer Service Administrator employer: The Recruiters Room
Contact Detail:
The Recruiters Room Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking insightful questions shows that you’re engaged and serious about the role. Plus, it gives you a chance to find out if the company is the right fit for you.
✨Tip Number 4
Apply through our website for a smoother process! We want to make sure your application gets the attention it deserves, so using our platform can help streamline everything and keep you updated on your progress.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Administrator role. Highlight your strong communication skills and any relevant experience that shows you can handle a busy workload while maintaining attention to detail.
Showcase Your Skills: Don’t forget to mention your PC literacy and proficiency with Microsoft Office, especially Word, Excel, and Outlook. We want to see how you can use these tools to support our team effectively!
Be Professional and Friendly: Since this role involves providing high-quality telephone and administrative services, make sure your application reflects a friendly yet professional tone. This will give us a taste of how you might interact with clients!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you in for an immediate telephone interview!
How to prepare for a job interview at The Recruiters Room
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Administrator role. Familiarise yourself with the daily duties and responsibilities listed in the job description. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Communication Skills
Since strong written and verbal communication skills are essential for this role, prepare examples of how you've effectively communicated in previous positions. Think about times when you resolved customer issues or collaborated with a team to achieve a goal.
✨Demonstrate Your Organisational Skills
The ability to manage a busy workload is crucial. Be ready to discuss how you prioritise tasks and manage your time effectively. You could even share a specific instance where you successfully juggled multiple responsibilities.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Prepare for scenarios related to customer service, such as dealing with an unhappy client or managing tight deadlines, and think through how you would respond.
