Customer Service Administrator

CUSTOMER SERVICE ADMINISTRATOR * WOKINGHAM * PERMANENT * £24,000 INCREASING TO £25,500 AFTER SUCCESSFUL PROBATION Due to an exciting period of expansion our client based in Wokingham are seeking a Customer Service Administrator to join their team. The purpose of the Customer Service Administrator role is to provide high quality telephone and administrative services in an efficient, friendly and professional manner. Daily duties and responsibilities for the Customer Service Administrator: * Making and receiving calls to and from clients * Outbound calls to chase for progress updates * Providing quality administrative support with good attention to detail. * Assisting clients via e-mail. * To achieve targets in the timeframe set to ensure all cases are processed as per the Service Level Agreements. * Processing email and post queries received into the team as required * Completing all general administration duties * Ensuring all new instructions are entered on the system accurately * Chasing of reports via telephone, fax and letter * Assisting both clients and insurers with telephonic and mail queries * Ensuring Service Level Agreements are maintained on a daily basis. * Maintaining accurate data records, using Microsoft Office and in-house systems * Booking appointments using an in-house booking system * Filing, faxing and sending out written correspondence. Our client is offering a fantastic salary of £24,000 increasing to £25,500 after successfully passing probation. They also offer great employee discounts on a large number of high street stores! In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Due to the high number of applications we are receiving, we are unable to respond to every application individually. If you do not hear from us within 5 days, please assume that your application has not been successful