At a Glance
- Tasks: Provide top-notch customer service and administrative support in a friendly manner.
- Company: Exciting company in Wokingham expanding rapidly.
- Benefits: Starting salary of £25,000, rising to £26,520 post-probation, plus employee discounts!
- Other info: Immediate telephone interviews available – apply now!
- Why this job: Join a dynamic team and kickstart your career in customer service.
- Qualifications: Strong communication skills and PC literacy required.
The predicted salary is between 25000 - 26520 £ per year.
- ENTRY LEVEL - CUSTOMER SERVICE ADMINISTRATOR
- WOKINGHAM
- PERMANENT
- £25,000 INCREASING TO £26,520 AFTER SUCCESSFUL PROBATION
Due to an exciting period of expansion our client based in Wokingham are seeking a Customer Service Administrator to join their team.
The purpose of the role is to provide high quality telephone and administrative services in an efficient, friendly and professional manner.
The purpose of the Customer Service Administrator role is to provide high quality telephone and administrative services in an efficient, friendly and professional manner.
They are offering a fantastic salary of up to £25,000 increasing to £26,520 after successfully passing probation.
They also offer great employee discounts on a large number of high street stores!
- Daily duties and responsibilities for the Customer Service Administrator:
- Making and receiving calls to and from clients
- Conduct outbound calls to chase for progress updates and facilitating appointment booking
- Providing quality administrative support with good attention to detail.
- Assisting clients via e-mail and telephone
- Ensuring all new instructions are processed on the system accurately, efficiently and on a cost-efficient basis.
- Provide Case management from receipt of a new request to completion of the case.
- Book appointments for specific projects
- Process email and post queries received by the team as required.
- Chase reports via telephone and e-mails.
- Ensure Service Level Agreements are maintained daily.
- Maintain accurate data records, using Microsoft Office and in-house systems.
- Upload medical reports/laboratory reports onto the system. Follow-up on incomplete/ inaccurate reports received.
- Support project related stock/paperwork requests for examiners.
- Complete all general administration duties as required.
- Support project tasks on a daily, weekly and monthly basis.
- Work within stipulated cost guidance budget and time constraints.
- Complete all general administration duties as required.
- To achieve targets in the timeframe set to ensure all cases are processed as per the Service Level Agreements.
- Maintain the confidentiality of our client at all times, including that of its clients.
- Act impartially at all times, declaring any potential conflict of interest to management.
- Undertake any other duties within the spirit of this job description
Applicants must possess
- Strong written and verbal communication skills.
- An ability to take day-to-day decisions.
- The capacity to manage one’s own workload independently and to work effectively within a team.
- An ability to manage a busy workload and help others in the team when needed.
- Flexibility will be essential to support the changing needs of the business.
- PC literacy with good typing skills is required. Experience with Word, Excel and Outlook is essential information.
- Ability to maintain appropriate confidentiality of information relating to our client’s, individuals and service user information.
APPLY NOW FOR AN IMMEDIATE TELEPHONE INTERVIEW WITH THE RECRUITERS ROOM!
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ENTRY LEVEL CUSTOMER SERVICE/ADMIN in Wokingham employer: The Recruiters Room Careers
Join a dynamic team in Wokingham as a Customer Service Administrator, where you'll enjoy a competitive salary starting at £25,000, increasing to £26,520 after probation. Our supportive work culture prioritises employee growth and offers fantastic discounts at numerous high street stores, making it an excellent place for those seeking meaningful and rewarding employment.
Contact Details:
The Recruiters Room Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land ENTRY LEVEL CUSTOMER SERVICE/ADMIN in Wokingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Recruiters Room Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Recruiters Room Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace ENTRY LEVEL CUSTOMER SERVICE/ADMIN in Wokingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Recruiters Room Careers:Your cover letter is your chance to shine! Tell us why you want to work at The Recruiters Room Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Recruiters Room Careers!
How to prepare for a job interview at The Recruiters Room Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
