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- Tasks: Manage complex claims and ensure client satisfaction in a dynamic team environment.
- Company: Join an innovative and growing Non-Marine Claims team in Chelmsford.
- Benefits: Enjoy a competitive salary, flexible working options, and a supportive team culture.
- Why this job: Be part of a collaborative team that values your expertise and offers growth opportunities.
- Qualifications: Experience in (re)insurance and strong analytical skills are essential.
- Other info: This role is perfect for those looking to make an impact in the claims industry.
The predicted salary is between 36000 - 60000 £ per year.
Senior Claims Associate
Salary: Not specified
Location: Chelmsford, Essex
Job Type: Permanent
Ref: SJP230815
Opportunity for an experienced Senior Claims professional to work in an innovative and growing Non-Marine Claims team. The right candidate will be responsible for managing multinational and multi-layered complex claims, ensuring all claims are valid, processed and paid within agreed timescales, complying with required regulations. You will provide value-added claims service to clients across a range of business areas.
Working collaboratively within the Broking teams and network of Global offices,
Key Accountabilities
- Strong emphasis on client satisfaction, liaising with clients ensuring all queries, data requests and resolution of queries are dealt with promptly
- Ensure all internal record systems and databases are maintained and up-to-date and regulative requirements and procedures adhered to
- Working towards being subject matter expert for complex technical matters and queries
- Review and manage production of claim statistics
- Oversee the unit regarding product issues affecting performance
- Provide claim analytics, identifying trends and suggesting efficiencies based on data and analytics
- Review claims authority ensuring it’s adequate and is coherent to business needs
- Actively monitor claims service performance and challenge where necessary to ensure client satisfaction, delivering a value-added service
- Review cash-flow process and highlight any potential concerns
- Manage service provider relationships and ensure service levels are maintained
- Develops business relationships with markets, clients and collaborates with colleagues to provide optimal service to clients
- Provides guidance and shares claims technical expertise and knowledge with team members, with the view of developing and retaining talent
- Being proactive by planning, identifying, and implementing process and system efficiencies
Skills & Knowledge
- Excellent knowledge of the (re)insurance market to address client and technical issues
- Strong level of experience producing and reporting statistical claims data to clients
- Ability to deal effectively with technical, complex, and bespoke documentation
- Highly organised and able to prioritise/re-prioritise due to constantly changing circumstances
- Excellent Microsoft Excel and Word skills, and able to learn new platforms.
- Team player and willing to work flexibly and assist colleagues as required
- Sound claims technical experience, with particular focus on Energy Claims and/ or Financial Lines claims with a focus on Latin American business desirable but not essential
- Experience acting as complex claims technical referral point
A competitive salary and benefits package is offered to attract the best candidate.
If you feel you have the relevant skills and experience, please submit your CV for the Managers attention.
All applications are in the strictest confidence
The Recruiter Insurance Specialists are acting as a Recruitment Agency
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Senior Claims Associate employer: The Recruiter Ltd
Contact Detail:
The Recruiter Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Claims Associate
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in the (re)insurance market, especially those related to non-marine claims. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a rapidly evolving field.
✨Tip Number 2
Network with professionals in the insurance industry, particularly those who specialise in claims management. Attend relevant events or join online forums to connect with others and gain insights that could give you an edge in your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed complex claims in the past. Highlight your analytical skills by sharing instances where you've identified trends or implemented efficiencies that improved client satisfaction.
✨Tip Number 4
Showcase your proficiency in Microsoft Excel and Word by being ready to discuss how you've used these tools in your previous roles. Consider preparing a brief overview of any relevant projects where you utilised these skills to manage data or produce reports.
We think you need these skills to ace Senior Claims Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing complex claims, particularly in the (re)insurance market. Emphasise any relevant skills such as statistical data reporting and client relationship management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific experiences that demonstrate your ability to handle multinational claims and your commitment to client satisfaction.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Excel and Word, as well as any experience with Energy Claims or Financial Lines claims. This will help you stand out as a candidate with the necessary technical expertise.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is crucial for a Senior Claims Associate role.
How to prepare for a job interview at The Recruiter Ltd
✨Showcase Your Technical Expertise
As a Senior Claims Associate, you'll need to demonstrate your strong knowledge of the (re)insurance market. Be prepared to discuss specific technical issues you've encountered and how you resolved them, especially in relation to complex claims.
✨Highlight Your Analytical Skills
Since the role involves producing and reporting statistical claims data, make sure to provide examples of how you've used data analytics in previous roles. Discuss any trends you've identified and efficiencies you've suggested based on your findings.
✨Emphasise Client Satisfaction
Client satisfaction is key in this role. Prepare to share instances where you've successfully managed client relationships, resolved queries promptly, and ensured that clients received a value-added service.
✨Demonstrate Team Collaboration
This position requires working closely with Broking teams and global offices. Be ready to talk about your experience in collaborating with colleagues, sharing knowledge, and how you've contributed to team success in past roles.