About The Real Smart Home
The Real Smart Home specialises in transforming properties into seamlessly connected, intelligent spaces. We provide solutions ranging from smart lighting and heating to advanced security and energy-saving technologies. Our mission is to simplify daily management and improve the quality of living through our personalised 3D floor plans and intuitive automation, catering to both residential and business clients.
About the Role
Are you a great communicator who enjoys explaining technology in simple terms? We are looking for a proactive and dedicated full-time individual (40 hours per week) to handle our initial customer consultations and follow-up communications.
In this role, you will earn a
base salary of £24,000 plus uncapped performance bonuses
, with an estimated
On-Target Earnings (OTE) of £28,000 - £35,000+
.
You will be the first point of contact for homeowners looking to transform their living spaces. Your goal is not \\\"hard selling,\\\" but rather guiding potential clients through how our platform works, answering their questions, and helping them feel confident about their smart home journey.
Responsibilities
- Conduct Initial Consultations:
Attend scheduled video calls with customers who have booked a discovery session (approx. 40 hours per week availability). - Platform Education:
Explain the SH-PRO platform, our 3D interface, and our modular approach (training provided). - Inbound Communication:
Reply to customer SMS and WhatsApp messages promptly and professionally throughout the workday. - Problem Solving:
Address basic technical inquiries and troubleshoot initial concerns to ensure a positive customer experience. - Feedback Loop:
Gather customer insights and feedback during calls to help our internal teams improve our products and services.
Requirements & Traits
- Fluent in English:
Excellent verbal and written communication skills are essential. - Customer-Centric Mindset:
A natural passion for helping people and ensuring customer satisfaction. - Analytical Thinking:
The ability to listen to a customer\'s problem and suggest the right modular solution. - Reliable Tech Setup:
You will work from home using your own computer and a stable internet connection. - No prior Smart Home experience required:
Spanish language skills are a plus, but not a requirement. We will teach you everything you need to know about our tech and our process.
What We Offer
- Uncapped Performance Bonuses:
Earn additional bonuses for every qualified lead that moves forward to the next stage of the project. - Full Training:
You\'ll watch real-world examples (like the one below) and receive 1-on-1 coaching. - Remote Flexibility:
Work from the comfort of your own home. - Growth Opportunity:
Be part of a growing company in the premium smart home sector.
How to See What We Do
To get a feel for the types of calls you will be handling, watch this example of an initial consultation:
How to Apply
If you are organised, tech-savvy, and love talking to people, please send us your CV and a brief note on why you\'d be a great fit for the team
- hiring #remotejob #smarthome #customersuccess #hiringnow #workfromhome #techjobs #fulltime
