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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch customer service and achieve departmental goals.
- Company: Join a dynamic company focused on customer satisfaction and brand values.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Make a real difference by leading a team and enhancing customer experiences.
- Qualifications: A levels or equivalent, with team leadership experience preferred.
- Other info: Exciting opportunity for growth in the automotive or consumer finance industry.
The predicted salary is between 36000 - 60000 £ per year.
Overview: The role holder is responsible for supporting and developing a team of customer service Specialists to deliver best-in-class service, achieve customer satisfaction, and meet departmental objectives. Key focus areas include processing customer enquiries, completing administrative tasks with financial impact, ensuring regulatory compliance, and upholding the brand values.
Responsibilities:
- Team Support: Provide day-to-day support and conduct regular one-to-one performance reviews and coaching.
- Quality & Compliance: Carry out formal quality assessments and ensure adherence to CAAF policies, regulatory requirements, and GDPR.
- Reporting: Deliver management information (MI) reports on volume and performance metrics to the Manager and wider business.
- Escalation & Relationship Management: Act as an escalation point for complex enquiries and manage third-party supplier relationships.
- Operational Efficiency: Manage collection timelines, and streamline work processes to decrease turnaround times.
- Risk Management: Inform senior management of potential customer or supplier risks.
Performance Measures:
- Customer feedback and achievement of departmental objectives.
- Individual and team performance targets.
- Delivery against quality, time, and cost objectives.
- Carry out 121's and appraisals with the team.
Knowledge, Experience And Qualifications:
- Minimum of A levels or equivalent.
- Experience in the automotive or consumer finance industry preferred.
- A minimum of 1 years' experience in a Team Leader position preferred.
IT Skills Profile:
- Excel and Word to Intermediate level.
- Workflow management.
Team Leader in Slough employer: The Real Estate Bd dot net
Contact Detail:
The Real Estate Bd dot net Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive or consumer finance industry. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring along examples of how you've improved team performance or handled complex enquiries in past roles. This will help you stand out as a candidate who can deliver results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Team Leader in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Team Leader role. Highlight your experience in customer service and any leadership roles you've had, as we want to see how you can support and develop a team.
Showcase Your Achievements: When writing your application, don’t just list your responsibilities. Share specific examples of how you've improved processes or achieved targets in previous roles. We love seeing how you’ve made a difference!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. We appreciate clarity, especially when it comes to compliance and reporting.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at The Real Estate Bd dot net
✨Know Your Team Dynamics
Before the interview, think about how you would support and develop a team. Be ready to share examples of how you've conducted one-to-one performance reviews or coaching sessions in the past. This shows that you understand the importance of team dynamics and can lead effectively.
✨Demonstrate Quality & Compliance Knowledge
Familiarise yourself with CAAF policies, regulatory requirements, and GDPR. During the interview, mention specific instances where you ensured compliance in your previous roles. This will highlight your attention to detail and commitment to upholding standards.
✨Showcase Your Reporting Skills
Prepare to discuss how you've delivered management information reports in the past. Bring examples of volume and performance metrics you've tracked, and be ready to explain how this data influenced decision-making. This will demonstrate your analytical skills and operational awareness.
✨Be Ready for Escalation Scenarios
Think of complex customer enquiries you've handled before and how you managed those situations. Be prepared to discuss your approach to relationship management with third-party suppliers. This will show your problem-solving skills and ability to maintain strong professional relationships.
