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For Companies At a Glance
- Tasks: Handle customer complaints and enquiries while ensuring compliance with regulations.
- Company: Leading customer service firm based in Slough with a focus on excellence.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Why this job: Make a difference by resolving customer issues and enhancing their experience.
- Qualifications: Experience in complaint handling and strong communication skills required.
- Other info: Join a dynamic team with a passion for customer satisfaction.
The predicted salary is between 28800 - 43200 £ per year.
A leading customer service firm in Slough is seeking a Customer Service Representative responsible for handling customer and dealer enquiries, resolving complaints, and ensuring compliance with regulations.
The ideal candidate has a proven track record in complaint handling, experience in the automotive or finance sector, and strong telephony skills.
Responsibilities include:
- Resolving complaints
- Liaising with teams
- Updating databases
Knowledge of relevant regulations is essential for this role.
Customer Complaints Resolution Specialist in Slough employer: The Real Estate Bd dot net
Contact Detail:
The Real Estate Bd dot net Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Complaints Resolution Specialist in Slough
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and recent news. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your complaint resolution skills! Think of common scenarios you might face as a Customer Complaints Resolution Specialist and role-play how you'd handle them. This will boost your confidence and prepare you for those tricky interview questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and even lead to referrals, which can really help your application stand out.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Customer Complaints Resolution Specialist in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in complaint handling and any relevant sectors like automotive or finance. We want to see how your skills match what we're looking for!
Showcase Your Communication Skills: Since this role involves a lot of liaising with teams and customers, let us know about your strong telephony skills. Share examples of how you've effectively communicated in past roles.
Highlight Compliance Knowledge: Mention any experience you have with regulations relevant to customer service. We value candidates who understand the importance of compliance in resolving complaints.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at The Real Estate Bd dot net
✨Know Your Stuff
Make sure you brush up on the relevant regulations and complaint handling techniques. Familiarise yourself with common issues in the automotive or finance sectors, as this will show your potential employer that you’re not just a good communicator but also knowledgeable about the industry.
✨Practice Makes Perfect
Rehearse your responses to common interview questions, especially those related to resolving complaints. Think of specific examples from your past experience where you successfully handled a difficult situation. This will help you articulate your skills clearly during the interview.
✨Showcase Your Telephony Skills
Since strong telephony skills are crucial for this role, be prepared to demonstrate your ability to communicate effectively over the phone. You might even want to practice a mock call with a friend to ensure you sound confident and professional.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of complaints you’ll be handling, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
