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- Tasks: Provide exceptional guest service and manage overnight accounting duties.
- Company: Join the historic Read House Hotel, a vibrant and fun workplace.
- Benefits: Enjoy paid time off, health insurance, and discounts at our hotel and restaurants.
- Why this job: Be part of a dynamic team in a unique, luxurious environment.
- Qualifications: Customer service experience and basic accounting skills preferred.
- Other info: Flexible shifts with opportunities for growth in a supportive culture.
The predicted salary is between 12 - 15 ÂŁ per hour.
The Read House Guest Services Department is seeking a professional and personable individual for the position of Night Auditor. You will bring your excellent customer service and accounting/analytical skills to ensure our operations run smoothly.
Location: 107 West MLK Blvd, Chattanooga, TN 37402. Salary: Hourly BOE.
Benefits
- A Culture that Values Passion, Individuality, and Fun!
- Opportunities for Internal Growth and Development
- Paid Time Off (PTO)
- Paid Holidays
- Affordable Medical, Dental, & Vision Insurance Plans
- Company Provided & Voluntary Life Insurance
- Short & Long-Term Disability Insurance
- Accident & Critical Illness Insurance
- Employee Assistance Program
- Traditional 401(k) & Roth 401(k) with Employer Match up to 3.5%
- Referral Bonus Program
- Hotel & Restaurant Discounts at Avocet Hospitality Properties
- Tuition Reimbursement
- Employee Meal Option
- Starbucks Discount
- Garage Parking Discount
Who We Are Looking For
As a Night Auditor you will assist guests with overnight requests and perform daily accounting duties and general accounting and account balance duties from the day shift. Your professional and outgoing personality will ensure our guests experience an exceptional stay at our historic property. This position will work approximately 2 shifts per week (11 pm–7 am).
Primary Duties & Responsibilities
- Provide a positive and friendly guest experience
- Make, modify, and cancel reservations as requested by guests
- Complete guest check‑in and check‑out procedures
- Collect payment from guests, issue receipts and change; abide by all cash handling procedures.
- Handle all guest issues promptly and professionally
- Coordinate guest requests with other departments
- Respond to and compose emails regarding front desk and guest reservation activities
- Confidently and accurately share the history of the hotel with guests
- Balance the cash drawer and log receipts
- Run audit reports and journals from the front office system
- Reconcile daily accounts to keep accurate financial records and ledgers
- Account and prepare daily deposits; complete accounting daily reporting and assist in other accounting duties as needed
- Send out all required end‑of‑day reports to management staff
- Assist in nightly maintenance tasks to continue smooth operation of hotel functions when needed
- Maintain regular and punctual on‑site attendance with the ability to work a flexible schedule which may include days, evenings, weekends, and holidays when business requires
Job Requirements
- High school diploma or equivalent required; some college preferred.
- At least one year of hotel front desk or related experience required.
- At least one year of accounting and/or related experience preferred.
- Experience with Opera PMS, M3 Accounting, and Micros POS platforms preferred.
Skills
- Excellent computer skills, such as typing and use of various computer software
- Excellent communication skills with guests, team members, and management
- Ability to access and accurately input information into the applicable systems
- Ability to work efficiently with strong attention to detail
- Basic mathematical skills
- Ability to problem‑solve and work independently with little supervision
Physical and Mental Requirements
- Ability to stand for extended periods of time, sometimes for entire shift
- Ability to lift, carry, push, pull, or otherwise move up to 30 pounds and occasionally 50 pounds
- Hear at a basic level and communicate with coworkers and guests
- Ability to work both independently and in a team environment
- Ability to multitask and work effectively in a high‑demands, fast‑paced environment with changing variables
- Ability to apply patience and understanding to all persons and situations
- Ability to perform well under pressure to meet the needs of guests, team members and/or management
Work Environment
The work environment includes high guest contact; may involve varying conditions and circumstances with guests, staff, visitors, etc. This position requires the ability to work both in a fast‑paced and quiet working environment.
Who We Are
The Roaring ’20s are alive and prosperous in Chattanooga at the Historic Read House Hotel. We embrace the “Great Gatsby” era of grandeur and opulence and project the right balance of luxury and rebellious spirit in everything we do. At the Read House, service reigns supreme. We empower our team through support, growth and camaraderie which is instrumental in our culture of genuine hospitality and taking care of guests at every turn.
2025 WINNER (2022, 2023, 2024 Finalist) for Chattanooga’s Best of the Best Hospitality Employer!
Step back in time and visit The Read House Hotel! (www.thereadhousehotel.com) EOE / DFWP
Night Audit - The Read House employer: The Read House Hotel
Contact Detail:
The Read House Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Audit - The Read House
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Auditor role at The Read House.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your friendly and professional side shine through. Remember, they’re looking for someone who can provide an exceptional guest experience, so be yourself and engage with them.
✨Tip Number 3
Prepare for those tricky questions! Brush up on common interview questions related to customer service and accounting. Think about how your past experiences align with the Night Auditor duties and be ready to share specific examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Read House team. Let’s make this happen!
We think you need these skills to ace Night Audit - The Read House
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We’re looking for someone who’s professional yet personable, so don’t be afraid to show us who you are and why you’d be a great fit for the Night Auditor role.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or accounting. We want to see how your skills align with what we’re looking for, so be specific about your past roles and achievements!
Be Detail-Oriented: Since this role involves balancing accounts and handling cash, it’s crucial to demonstrate your attention to detail in your application. Double-check for any typos or errors before hitting send – we appreciate precision!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it shows you’re keen on joining our team at The Read House!
How to prepare for a job interview at The Read House Hotel
✨Know Your Stuff
Familiarise yourself with The Read House's history and unique features. Being able to confidently share interesting facts about the hotel will impress your interviewers and show your enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled guest requests or resolved issues in previous roles. Highlighting your ability to provide a positive and friendly experience will align perfectly with what they’re looking for.
✨Brush Up on Accounting Basics
Since the Night Auditor role involves daily accounting duties, make sure you can discuss your experience with cash handling and any relevant software like Opera PMS or M3 Accounting. This will demonstrate your readiness for the job.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills in high-pressure situations. Think of scenarios where you had to multitask or deal with difficult guests, and be prepared to explain how you managed those challenges.