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- Tasks: Support hotel pricing strategy and convert reservation enquiries into bookings.
- Company: Join the vibrant team at The Halyard, a luxury hotel in Liverpool.
- Benefits: Competitive salary, career growth, online GP access, and employee discounts.
- Why this job: Be part of an exciting hospitality journey and create unforgettable guest experiences.
- Qualifications: 2 years experience in hotel reception or reservations, preferably with IHG.
- Other info: Inclusive work environment with recognition programs to celebrate your achievements.
The predicted salary is between 28800 - 43200 £ per year.
Lighthouse Hotel Managementare currently looking for a passionateReservations Agent, to join ourfabulous team atThe Halyard in Rope Walks Liverpool.
AboutThe Halyard at Ropewalks Liverpool, Vignette Collection
A 133 bedroom hotel opened in 2024. It’s in a fantastic downtown location in the Ropewalks area of Liverpool, one of the UK’s hippest areas, the perfect place for IHG’s Luxury Lifestyle brand. The hotel hasa smart restaurant and bar, and we’ve located the gym, the meeting room and the suites on the top floor to take advantage of the amazing views of this vibrant city from their balconies.
As Reservations Agent you will be responsible for supporting the hotel pricing strategy, ensuring maximum revenue, market share and the successful conversion of reservation enquiries from individuals and groups into materialised bookings. You will help with the day-to-day relationships with local corporate bookers and utilise sales opportunities to maximise revenue.
What do we need from you?
To be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.You will have a minimum of 2 years experience in either Reception or Reservations in a busy city centre hotel preferably one year experience within an IHG branded property.
What\’s in it for you:
- Competitive salary and opportunities for career growth within Lighthouse Hotel managementfamily.
- Enhanced benefits for all employees – including 24/7 access to an online GP
- Extensive training and development programs to enhance your skills and knowledge.
- Employee / Friend & Family discounts on hotel stays and dining.
- Vibrant and inclusive work environment with a diverse team.
- Employee recognition programs to celebrate your achievements.
Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you\’ll shape memories and create experiences that will last a lifetime. Apply now and become a key player in our magnificent hotel\’s success story!
The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.
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Reservations Agent employer: The Reach
Contact Detail:
The Reach Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent
✨Tip Number 1
Get to know the hotel and its vibe! Research The Halyard and understand what makes it special. This way, when you chat with the team, you can show off your knowledge and passion for the place.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local hospitality events. Building relationships can give you insider info and might just land you a recommendation.
✨Tip Number 3
Prepare for the interview by practising common questions. Think about how your experience aligns with the role of Reservations Agent and be ready to share specific examples that highlight your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our fabulous team!
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see that you’re genuinely excited about the role and how you can contribute to creating exceptional guest experiences.
Tailor Your CV: Make sure your CV is tailored to the Reservations Agent position. Highlight your relevant experience in reception or reservations, especially if you've worked in a busy city centre hotel or with IHG before. We love seeing how your background fits with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for The Halyard. Share specific examples of how you’ve maximised revenue or improved guest satisfaction in previous roles. We appreciate a personal touch!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy to do!
How to prepare for a job interview at The Reach
✨Know Your Stuff
Before the interview, make sure you research The Halyard and Lighthouse Hotel Management. Understand their brand values, the services they offer, and what makes them stand out in the hospitality industry. This will show your genuine interest and help you tailor your answers.
✨Showcase Your Experience
Since they’re looking for someone with at least 2 years of experience in a busy hotel environment, be ready to discuss specific examples from your past roles. Highlight how you’ve successfully handled reservations, maximised revenue, or improved guest experiences. Use numbers where possible!
✨Demonstrate Your Passion
As a Reservations Agent, your enthusiasm for providing exceptional guest experiences is key. Be prepared to share why you love working in hospitality and how you embody the brand standards. A positive attitude can go a long way in making a great impression.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and how success is measured in the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
