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- Tasks: Lead the Reservations team to convert requests into bookings and ensure top-notch guest service.
- Company: Join Lighthouse Hotel Management at The Halyard, a luxury hotel in Liverpool's vibrant Ropewalks area.
- Benefits: Enjoy competitive pay, career growth, 24/7 online GP access, and discounts on stays and dining.
- Why this job: Be part of a dynamic team shaping unforgettable guest experiences in a thriving hospitality environment.
- Qualifications: Strong leadership skills and a passion for customer service are essential; experience in hospitality is a plus.
- Other info: Embrace a vibrant culture with diverse colleagues and opportunities for personal and professional development.
The predicted salary is between 30000 - 42000 £ per year.
Lighthouse Hotel Management are currently looking for a Reservations Manager to join our team at The Halyard Rope Walks, and Holiday Inn Express Central, Liverpool. Our Reservations Team is appointed to respond to all room reservation requests with the aim of converting each request into a confirmed booking using the selling strategy set by the hotel. The Reservations Manager is responsible for managing the reservations process and operation in the property, by coaching and motivating the team to deliver quality guest service and meet financial targets for the property. This role offers a schedule of 40 hours spread over 5 working days and plays an integral part in maximizing the hotels’ profitability.
Duties and Responsibilities
- To manage the day-to-day operation of the Reservations department – ensuring that all systems and procedures identified in the reservations audit are completed.
- To ensure that the department provides a high level of customer service and meets the brand standard for all reservations.
- To display a proactive and innovative approach to skills development and standards enhancement with your team.
- Ensure that communication procedures are effective and efficient on a day-to-day basis enabling the operation to plan and deliver all customer service requirements.
- To actively develop the team’s awareness of revenue capture, packages, and accounting in order to enhance revenues and protect customer service.
- To possess a strong knowledge of the products and ensure that the team shares this understanding, so that flexible and informed selling approaches can be offered.
- To target the team on all up-selling opportunities, utilizing incentives as appropriate.
- To carry out Duty Management functions when required.
- Ensuring recruitment, training, development, and staffing levels are as required, whilst demonstrating a management style that is both ‘hands-on’ and strategic.
- To be able to act with initiative, planning for the future and possible consequences. Being proactive in getting things done and exceeding expectations of both guests and colleagues where possible.
- To develop interactive customer relations and to be aware of any possible future requirements.
- To relay such information and ideas to the General Manager for the enhancement of customer expectation.
- To support with initiative and commitment the overall objectives of the business in terms of revenues, costs, and teamwork – whilst developing your personal competency levels.
People
- Fully accountable for team members within the unit in terms of recruitment, performance management, reviews, L&D.
- Act as a role model in terms of values, professional ethics, and conduct.
- Identify training needs within the team and deliver or source appropriate training.
- Communicate throughout the team to ensure all members are aware of current developments within the company.
- Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures, and skills development.
Where you will be working
Nestled in the vibrant Ropewalks area of Liverpool, The Halyard is a standout destination with 133 exquisite rooms. Positioned as IHG’s Luxury Lifestyle, Vignette Brand, it boasts a smart restaurant and bar. Our unique layout places the gym, meeting room, and suites on the top floor, offering breathtaking views of the dynamic city from private balconies. Managed by Lighthouse Hotel Management, which is the operational arm of the Molo Hotel Group.
What’s in it for you?
Competitive salary and opportunities for career growth within Lighthouse Hotel Management family.
- Enhanced benefits for all employees – including 24/7 access to an online GP.
- Extensive training and development programs to enhance your skills and knowledge.
- Employee / Friend & Family discounts on hotel stays and dining.
- Vibrant and inclusive work environment with a diverse team.
- Employee recognition programs to celebrate your achievements.
- Uniform & Meals on duty provided.
- Death in service benefit for contracted employees.
Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you’ll shape memories and create experiences that will last a lifetime.
Apply now and become a key player in our magnificent hotel’s success story!
The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.
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Reservation Manager employer: The Reach
Contact Detail:
The Reach Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservation Manager
✨Tip Number 1
Familiarize yourself with the specific selling strategies and customer service standards of Lighthouse Hotel Management. Understanding their approach will help you align your management style with their expectations.
✨Tip Number 2
Highlight your experience in coaching and motivating teams, especially in a reservations context. Be ready to share examples of how you've successfully developed team members and improved service quality.
✨Tip Number 3
Demonstrate your knowledge of revenue management and upselling techniques. Prepare to discuss how you've previously maximized profitability through effective reservation strategies.
✨Tip Number 4
Show your proactive approach by thinking of innovative ideas that could enhance customer relations and service delivery. Being able to present these ideas during your application process can set you apart.
We think you need these skills to ace Reservation Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Reservations Manager position. Understand the key responsibilities and required skills, such as managing the reservations process and delivering quality guest service.
Tailor Your CV: Customize your CV to highlight relevant experience in hotel management, customer service, and team leadership. Emphasize any previous roles where you successfully managed a reservations team or improved booking processes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the hotel's goals. Mention specific examples of how you've met financial targets or enhanced customer service in past positions.
Highlight Team Management Skills: Since the role involves coaching and motivating a team, be sure to include examples of your leadership style and how you've developed team members in previous roles. This will demonstrate your capability to fulfill one of the key responsibilities of the position.
How to prepare for a job interview at The Reach
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to provide excellent customer service in previous roles.
✨Demonstrate Leadership Skills
As a Reservations Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully motivated and developed team members in the past.
✨Know the Property Inside Out
Familiarize yourself with The Halyard and its offerings before the interview. Understanding the unique features and services will help you articulate how you can contribute to maximizing profitability and enhancing guest experiences.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you've had to handle difficult situations or improve processes, and be ready to share those experiences.
