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- Tasks: As a Reservations Agent, you'll manage bookings and enhance guest experiences.
- Company: Join Lighthouse Hotel Management at The Halyard, a stylish new hotel in Liverpool's vibrant Ropewalks area.
- Benefits: Enjoy competitive pay, career growth, discounts, and extensive training opportunities.
- Why this job: Be part of a dynamic team creating unforgettable memories in a lively environment.
- Qualifications: 2 years in hotel reception or reservations, ideally with IHG experience.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
Lighthouse Hotel Managementare currently looking for a passionateReservations Agent, to join ourfabulous team atThe Halyard in Rope Walks Liverpool.
AboutThe Halyard at Ropewalks Liverpool, Vignette Collection
A 133 bedroom hotel opened in 2024. It’s in a fantastic downtown location in the Ropewalks area of Liverpool, one of the UK’s hippest areas, the perfect place for IHG’s Luxury Lifestyle brand. The hotel hasa smart restaurant and bar, and we’ve located the gym, the meeting room and the suites on the top floor to take advantage of the amazing views of this vibrant city from their balconies.
As Reservations Agent you will be responsible for supporting the hotel pricing strategy, ensuring maximum revenue, market share and the successful conversion of reservation enquiries from individuals and groups into materialised bookings. You will help with the day-to-day relationships with local corporate bookers and utilise sales opportunities to maximise revenue.
What do we need from you?
To be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.You will have a minimum of 2 years experience in either Reception or Reservations in a busy city centre hotel preferably one year experience within an IHG branded property.
What\’s in it for you:
- Competitive salary and opportunities for career growth within Lighthouse Hotel managementfamily.
- Enhanced benefits for all employees – including 24/7 access to an online GP
- Extensive training and development programs to enhance your skills and knowledge.
- Employee / Friend & Family discounts on hotel stays and dining.
- Vibrant and inclusive work environment with a diverse team.
- Employee recognition programs to celebrate your achievements.
Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you\’ll shape memories and create experiences that will last a lifetime. Apply now and become a key player in our magnificent hotel\’s success story!
The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.
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Reservation Agent employer: The Reach
Contact Detail:
The Reach Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservation Agent
✨Tip Number 1
Familiarise yourself with the IHG brand standards and values. Understanding what makes IHG unique will help you align your approach during interviews and demonstrate your passion for providing exceptional guest experiences.
✨Tip Number 2
Network with current or former employees of Lighthouse Hotel Management or IHG properties. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Brush up on your sales techniques and revenue management strategies. As a Reservations Agent, showcasing your ability to convert enquiries into bookings will be crucial, so be prepared to discuss relevant experiences in this area.
✨Tip Number 4
Visit The Halyard if possible, or explore its online presence. Familiarising yourself with the hotel's offerings and atmosphere will allow you to speak more authentically about how you can contribute to its success during interviews.
We think you need these skills to ace Reservation Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Reservations Agent position. Tailor your application to highlight relevant experience in reception or reservations, especially within a busy city centre hotel.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in hospitality, particularly any roles related to reservations or customer service. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to maximise revenue and enhance guest experiences.
Write a Strong Cover Letter: In your cover letter, express your passion for providing exceptional guest experiences and how you align with the brand standards of Lighthouse Hotel Management. Mention specific examples from your previous roles that showcase your skills in handling reservations and working with corporate clients.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a role in reservations.
How to prepare for a job interview at The Reach
✨Know the Hotel Inside Out
Before your interview, make sure to research The Halyard and its offerings. Familiarise yourself with the hotel’s amenities, location, and unique selling points. This will show your genuine interest in the role and help you answer questions more effectively.
✨Demonstrate Your Passion for Guest Experience
As a Reservations Agent, your primary focus will be on providing exceptional guest experiences. Be prepared to share examples from your previous roles where you went above and beyond to ensure customer satisfaction. This will highlight your commitment to the brand's standards.
✨Highlight Relevant Experience
With a minimum of 2 years in Reception or Reservations, make sure to discuss your specific experiences that relate to the job. If you have worked in an IHG branded property, emphasise this as it aligns perfectly with what they are looking for.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the hotel's culture, team dynamics, and growth opportunities. This not only shows your enthusiasm but also helps you determine if the hotel is the right fit for you.