At a Glance
- Tasks: Create unforgettable moments for guests at the reception desk.
- Company: Join Courtyard by Marriott Inverness Airport, a vibrant new hotel.
- Benefits: Competitive salary, career growth, and employee discounts.
- Other info: Dynamic team environment with extensive training provided.
- Why this job: Be the friendly face that makes guests feel at home.
- Qualifications: Great communication skills and a passion for guest service.
The predicted salary is between 24000 - 36000 £ per year.
We have a fantastic new vacancy for a Casual Receptionist at Courtyard by Marriott Inverness Airport
Courtyard by Marriott Inverness Airport is a 130 bedroom hotel established in 2020. Situated on the doorstep of Inverness Airport, we aim to provide a comfortable and relaxed atmosphere throughout the bar/bistro, one meeting room and a gymnasium.Courtyard by Marriott Inverness Airport is managed by Lighthouse Hotel Management, which is the operational arm of the Molo Hotel Group.
Job Description:
As the Reception Team Member, you will play a pivotal role in creating unforgettable moments for our guests while providing the highest quality customer service at our reception desk.
Responsibilities:
- Front Desk Excellence: You will be part of a team of enthusiastic individuals who take pride in providing outstanding customer service to our guests as soon as they step through our doors.
- Guest Engagemenet: As a face of our hotel, you will greet each guest with a smile and a warm welcome, anticipating their needs, and go above and beyond to exceed their expectations and making their stay memorable.
- Problem Solving:With a keen eye for detail and exceptional problem-solving skills, you'll handle guest requests, complaints, and challenging situations with grace and efficiency. Your resourcefulness will turn obstacles into opportunities to showcase our commitment to guest satisfaction.
- Collaberation:You'll collaborate closely with various departments, including housekeeping, concierge, and reservations, to ensure seamless guest experiences. Your excellent teamwork skills will foster a harmonious work environment, where everyone works together to create an exceptional stay for our guests.
Requirements:
- Previous experience in a similar role would be desirable, but not essential as full on the job training will be provided.
- Excellent communication skills in English, both verbal and written. Additional language proficiency is a bonus.
- A passion for delivering exceptional guest service with a friendly and approachable demeanour.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- Proficient computer skills, including knowledge of hotel management systems.
- Flexibility to work varying shifts, including weekends and holidays, as our hotel operates 24/7.
Perks and Benefits:
- Competitive salary and opportunities for career growth within Lighthouse Hotel managementfamily.
- Enhanced benefits for all employees – including 24/7 access to an online GP
- Extensive training and development programs to enhance your skills and knowledge.
- Employee / Friend & Family discounts on hotel stays and dining.
- Vibrant and inclusive work environment with a diverse team.
- Employee recognition programs to celebrate your achievements.
Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you'll shape memories and create experiences that will last a lifetime.
The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.
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Receptionist -CY Marriott Inverness Airport employer: The Reach
The Reach in Manchester is an outstanding employer, offering a vibrant work culture that prioritises guest service and teamwork. With flexible shifts and a competitive salary, employees benefit from comprehensive training programmes and exclusive discounts, fostering both personal and professional growth in a dynamic hospitality environment.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist -CY Marriott Inverness Airport
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Courtyard by Marriott Inverness Airport. Familiarise yourself with their services and values so you can show off your knowledge and enthusiasm during the chat.
✨Tip Number 2
Practice your people skills! As a Reception Team Member, you'll be the face of the hotel. Role-play common guest interactions with a friend to boost your confidence and ensure you're ready to greet guests with that warm smile.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from past experiences where you turned a challenging situation into a positive outcome. This will demonstrate your resourcefulness and commitment to guest satisfaction.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. It shows initiative and gives you a better chance to stand out in the crowd.
We think you need these skills to ace Receptionist -CY Marriott Inverness Airport
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for hospitality and how you can contribute to our team.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience, even if it’s not directly in hospitality. We love seeing transferable skills, so focus on customer service roles or any teamwork experiences that showcase your ability to collaborate.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for the Reception Team Member role. Share specific examples of how you've gone above and beyond for customers in the past, and why you’re excited about joining our team at Courtyard by Marriott.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Courtyard by Marriott Inverness Airport!
How to prepare for a job interview at The Reach
✨Know the Hotel Inside Out
Before your interview, take some time to research Courtyard by Marriott Inverness Airport. Familiarise yourself with their services, values, and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Reception Team Member, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a challenging situation. This will demonstrate your ability to create memorable moments for guests.
✨Practice Problem-Solving Scenarios
Think of potential scenarios you might face at the reception desk, such as handling complaints or unexpected situations. Practising how you would respond can help you feel more confident during the interview and showcase your problem-solving skills.
✨Emphasise Teamwork and Collaboration
Since the role involves working closely with various departments, be ready to discuss your teamwork experiences. Share specific instances where you collaborated with others to achieve a common goal, highlighting your ability to foster a harmonious work environment.
