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- Tasks: Lead a team to deliver exceptional guest service at the reception desk.
- Company: Join Courtyard by Marriott Inverness Airport, a modern hotel focused on comfort and relaxation.
- Benefits: Enjoy competitive pay, career growth, discounts, and a vibrant work culture.
- Why this job: Be part of a dynamic team creating unforgettable experiences for guests.
- Qualifications: Previous supervisory experience in hotel reception preferred; strong communication skills required.
- Other info: Flexible shifts available; we celebrate diversity and encourage all backgrounds to apply.
The predicted salary is between 24000 - 36000 £ per year.
We have a fantastic new vacancy for a Reception Supervisor at Courtyard by Marriott Inverness Airport.
Courtyard by Marriott Inverness Airport is a 130 bedroom hotel established in 2020. Situated on the doorstep of Inverness Airport, we aim to provide a comfortable and relaxed environment throughout the bar/bistro, one meeting room and a gymnasium.Courtyard by Marriott Inverness Airport is managed by Lighthouse Hotel Management, which is the operational arm of the Molo Hotel Group.
Job Description:
As the Hotel Reception Supervisor, you will play a pivotal role in creating unforgettable moments for our guests while ensuring the smooth operation of our reception desk.
Responsibilities:
- Front Desk Excellence: You\’ll lead a team of enthusiastic front desk agents, inspiring them to provide outstanding service with a smile. Your charm and exceptional communication skills will ensure every guest receives a warm welcome, making them feel like royalty from the moment they step through our doors.
- Guest Engagement: As the face of our hotel, you\’ll engage with guests, anticipate their needs, and go above and beyond to exceed their expectations. Your ability to build genuine connections will transform first-time visitors into loyal fans of the hotel.
- Supervision and Training: You\’ll oversee the daily operations of the reception desk, guiding and mentoring the front desk agents to deliver exceptional service. Sharing your knowledge and expertise, you\’ll provide ongoing training to ensure our team is equipped with the skills needed to create magical experiences for our guests.
- Problem Solving: With a keen eye for detail and exceptional problem-solving skills, you\’ll handle guest requests, complaints, and challenging situations with grace and efficiency. Your resourcefulness will turn obstacles into opportunities to showcase our commitment to guest satisfaction.
- Collaboration: You\’ll collaborate closely with various departments, including housekeeping, concierge, and reservations, to ensure seamless guest experiences. Your excellent teamwork skills will foster a harmonious work environment, where everyone works together to create an exceptional stay for our guests.
Requirements
- Prior experience in a supervisory or leadership role in a hotel reception department is preferred.
- Excellent communication skills in English, both verbal and written. Additional language proficiency is a bonus.
- A passion for delivering exceptional guest service with a friendly and approachable demeanour.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- Proficient computer skills, including knowledge of hotel management systems.
- Flexibility to work varying shifts, including weekends and holidays, as our hotel operates 24/7.
Perks and Benefits:
- Competitive salary and opportunities for career growth within Lighthouse Hotel managementfamily.
- Enhanced benefits for all employees – including 24/7 access to an online GP
- Extensive training and development programs to enhance your skills and knowledge.
- Employee / Friend & Family discounts on hotel stays and dining.
- Vibrant and inclusive work environment with a diverse team.
- Employee recognition programs to celebrate your achievements.
Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you\’ll shape memories and create experiences that will last a lifetime. Apply now and become a key player in our magnificent hotel\’s success story!
The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.
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Reception Supervisor-CY Marriott Inverness Airport employer: The Reach
Contact Detail:
The Reach Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor-CY Marriott Inverness Airport
✨Tip Number 1
Familiarise yourself with the Courtyard by Marriott brand and its values. Understanding their commitment to guest service will help you align your approach during interviews and demonstrate that you're a great fit for their team.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight specific situations where you inspired your team or resolved conflicts, as this will resonate well with the hiring managers.
✨Tip Number 3
Network with current or former employees of Courtyard by Marriott or Lighthouse Hotel Management. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 4
Prepare to discuss your problem-solving abilities in detail. Think of specific examples where you've turned challenges into opportunities, as this is a key aspect of the Reception Supervisor role and will demonstrate your suitability for the position.
We think you need these skills to ace Reception Supervisor-CY Marriott Inverness Airport
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Reception Supervisor position. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience in supervisory roles, particularly in hotel reception. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to lead and provide excellent guest service.
Write a Strong Cover Letter: Your cover letter should express your passion for hospitality and your commitment to guest satisfaction. Mention specific examples from your past experiences that showcase your problem-solving skills and ability to engage with guests effectively.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a front desk role.
How to prepare for a job interview at The Reach
✨Showcase Your Leadership Skills
As a Reception Supervisor, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you've motivated and inspired your team to deliver exceptional service.
✨Demonstrate Guest Engagement Techniques
Think of examples where you've gone above and beyond for guests in the past. Share stories that highlight your ability to build genuine connections and create memorable experiences.
✨Prepare for Problem-Solving Scenarios
Expect questions about handling difficult situations or guest complaints. Prepare specific examples that showcase your problem-solving skills and how you turned challenges into opportunities.
✨Familiarise Yourself with Hotel Operations
Research Courtyard by Marriott Inverness Airport and understand its operations. Being knowledgeable about the hotel and its services will show your enthusiasm and commitment to the role.
