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- Tasks: Lead the reception team, ensuring a warm and welcoming guest experience.
- Company: Join The Reach at Piccadilly, a vibrant new hotel in Manchester's hospitality scene.
- Benefits: Enjoy a £32,000 salary, discounted stays, holiday allowance, and tailored training.
- Why this job: Be part of a fun, supportive team shaping a young hotel's success story.
- Qualifications: Must have prior reception leadership experience and strong team motivation skills.
- Other info: Opportunity to grow with a top-rated hotel on TripAdvisor.
The predicted salary is between 28000 - 36000 £ per year.
Reception Manager
The Reach at Piccadilly, Manchester – a Tribute Portfolio Hotel
£32,000 per annum | Full-Time, Permanent
Big Personality Wanted. Bigger Welcome Expected.
At The Reach at Piccadilly, we do things with personality. We’re part of Marriott’s Tribute Portfolio — unique, independent, and proud to represent the very best of Manchester hospitality.
We’re also one of the city’s newest hotels — just eleven months old — and already making a name for ourselves, with exceptional guest feedback and a #7 ranking on TripAdvisor in Manchester. It’s an exciting time to join us as we build something brilliant.
Right now, we’re looking for a Reception Manager with confidence, warmth, and a natural flair for making people feel at home. This is a key leadership role — not just about managing a desk, but about inspiring a team, shaping the guest journey, and being a familiar face that guests and colleagues genuinely enjoy seeing.
The Role
You’ll be leading our reception operation day to day, with three Guest Services Supervisors reporting into you. Together, you’ll create a smooth, welcoming experience from arrival to departure. You’ll also report directly to Adelina, our Head of Guest Experience, who’s passionate about service done right — and about developing leaders who want to make their mark.
What You’ll Be Doing
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Leading by example — setting the tone, pace, and personality for our front desk team.
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Coaching and supporting your supervisors to thrive in their roles.
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Creating a consistent and memorable welcome for every guest.
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Handling guest queries and feedback with warmth, empathy, and action.
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Collaborating across departments to make sure everything works in sync.
What We’re Looking For
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A big personality — someone confident, outgoing, and genuinely guest-focused.
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Prior experience in a reception or front office leadership role.
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Strong leadership skills with a natural ability to motivate and guide a team.
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Calm, capable, and solution-focused — especially when things get busy.
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Familiar with hotel systems (like PMS) and confident with admin and reporting.
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A team player who isn’t afraid to roll up their sleeves.
What You’ll Get
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£32,000 salary and the chance to grow with Lighthouse Hotel Management.
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Discounted stays and F&B across our hotel portfolio.
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Holiday allowance and access to tailored training and development.
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A place in a team that’s fun, supportive, and full of personality.
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The opportunity to help shape a young, ambitious hotel with momentum.
Let’s Talk
If you’re looking for a role in a hotel that’s going places — with amazing guest feedback, a top-10 TripAdvisor ranking, and a chance to be part of its story from the start — we’d love to hear from you.
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Reception Manager employer: The Reach
Contact Detail:
The Reach Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Showcase your personality! Since the role requires a big personality, think about how you can demonstrate your warmth and confidence in conversations. Practice sharing anecdotes that highlight your guest-focused approach and leadership style.
✨Tip Number 2
Familiarise yourself with The Reach at Piccadilly and its unique offerings. Research their guest feedback and TripAdvisor ranking to understand what makes them stand out. This knowledge will help you connect with the team and show your genuine interest in the hotel.
✨Tip Number 3
Prepare to discuss your leadership experience in detail. Think of specific examples where you've successfully motivated a team or handled challenging situations. This will demonstrate your capability to lead the reception operation effectively.
✨Tip Number 4
Network with current or former employees if possible. Engaging with people who have worked at The Reach at Piccadilly can provide valuable insights into the company culture and expectations, which you can leverage during your discussions.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what The Reach at Piccadilly is looking for in a Reception Manager. Highlight key responsibilities and required skills in your application.
Tailor Your CV: Make sure your CV reflects your experience in reception or front office leadership roles. Emphasise your leadership skills, guest-focused approach, and any relevant hotel systems you are familiar with.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for hospitality. Mention specific examples of how you've created memorable guest experiences and led teams effectively.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The Reach
✨Show Your Personality
As a Reception Manager, your personality is key. Be confident and warm during the interview. Share anecdotes that highlight your guest-focused approach and how you create memorable experiences.
✨Demonstrate Leadership Skills
Prepare to discuss your previous leadership experiences. Highlight how you've motivated teams and handled challenges in a busy reception environment. Use specific examples to illustrate your coaching style.
✨Familiarise Yourself with Hotel Systems
Make sure you understand common hotel management systems, like PMS. Be ready to discuss your experience with these tools and how they can enhance guest service and operational efficiency.
✨Emphasise Team Collaboration
Talk about your ability to work across departments. Provide examples of how you've collaborated with other teams to ensure a seamless guest experience, showcasing your team player mentality.
