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- Tasks: Be the welcoming face of our hotel, ensuring guests have a memorable stay.
- Company: Join Lighthouse Hotel Management, part of the exciting IHG Vignette Brand.
- Benefits: Enjoy competitive pay, career growth, discounts, and a vibrant work environment.
- Why this job: Shape unforgettable experiences in a dynamic team and enhance your hospitality skills.
- Qualifications: Customer service experience, great communication skills, and a passion for helping others.
- Other info: Flexible shifts available; join us in creating lasting memories for our guests!
Lighthouse Hotel Management are recruiting for the exciting role of Part TimeReceptionist atThe Halyard, Rope Walks Liverpool.You will play a pivotal role in supporting the Front Office Team in ensuring a warm welcome and a smooth and memorable experience forour valued guests.
Job Description:
As a Reception Team Member, you will be the face of our hotel, responsible for creating a warm and welcoming atmosphere for our guests. Your infectious personality and exceptional customer service skills will ensure that every guest feels special and valued throughout their stay. From check-in to check-out, you will play a pivotal role in ensuring our guests have an unforgettable experience. This role will be offered at 24 hours per week.
Responsibilities:
- Greet guests with a genuine smile and provide a warm welcome upon arrival.
- Efficiently handle check-in and check-out processes, ensuring accuracy in all guest transactions.
- Provide information about hotel facilities, services, and local attractions to enhance guests\’ experience.
- Respond promptly to guest inquiries and requests, resolving any issues or complaints with a positive and proactive attitude.
- Maintain a clean and organized reception area, ensuring a professional and inviting atmosphere.
- Collaborate with other hotel departments to ensure seamless guest experiences, including housekeeping, concierge, and food and beverage.
- Stay updated on hotel promotions, packages, and special events to provide guests with accurate and engaging information.
- Uphold hotel policies and procedures to ensure the safety and security of guests and their belongings.
- Embrace teamwork and contribute to a positive work environment by actively supporting fellow team members.
Requirements:
- Prior experience in a customer-facing role, preferably in the hospitality industry.
- Outstanding interpersonal and communication skills, with a natural ability to connect with people from diverse backgrounds.
- A passion for delivering exceptional customer service and exceeding guest expectations.
- Ability to multitask and prioritise tasks effectively in a fast-paced environment.
- Strong problem-solving skills and the ability to remain calm and composed under pressure.
- Proficient computer skills and preferably a familiarity with hotel reservation systems.
- Flexibility to workshifts, including, evenings, weekends and holidays, 24 hours per week.
Where Will You Be Working?
As a dual property you will be working with The Halyard, Rope Walks Liverpool, which is a new hotel openedunder the IHG Vignette Brand, the first of the Luxury lifestyle Brandin the UK. As well as The Holiday Inn Express Central, anothernew build property under the IHG Brand. Both managed by Lighthouse Hotel Management, which is the operational arm of the Molo Hotel Group.
What\’s In It for You?
- Competitive salary and opportunities for career growth within Lighthouse Hotel managementfamily.
- Enhanced benefits for all employees – including 24/7 access to an online GP
- Extensive training and development programs to enhance your skills and knowledge.
- Employee / Friend & Family discounts on hotel stays and dining.
- Vibrant and inclusive work environment with a diverse team.
- Employee recognition programs to celebrate your achievements.
- Uniform & Meals on duty provided
- Death in service benefit for contracted employees
Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you\’ll shape memories and create experiences that will last a lifetime. Apply now and become a key player in our magnificent hotel\’s success story!
The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.
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Part Time Receptionist employer: The Reach
Contact Detail:
The Reach Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Receptionist
✨Tip Number 1
Familiarise yourself with the hotel and its services before your interview. Knowing details about The Halyard and its offerings will show your genuine interest in the role and help you engage more effectively during conversations.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter as a receptionist. This will prepare you to demonstrate your problem-solving abilities and calm demeanour under pressure, which are crucial for this position.
✨Tip Number 3
Network with current or former employees of Lighthouse Hotel Management if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Showcase your flexibility and willingness to work various shifts during your discussions. Highlighting your availability for evenings, weekends, and holidays will make you a more attractive candidate for this part-time role.
We think you need these skills to ace Part Time Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in hospitality. Emphasise any roles where you interacted with guests and provided exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific skills that align with the job description, such as your ability to multitask and handle guest inquiries effectively.
Showcase Your Interpersonal Skills: In your application, provide examples of how you've successfully connected with diverse individuals in previous roles. Highlight your communication skills and any experiences that demonstrate your ability to create a welcoming atmosphere.
Research the Company: Familiarise yourself with Lighthouse Hotel Management and The Halyard. Understanding their values and the type of guest experience they aim to provide will help you tailor your application and show genuine interest.
How to prepare for a job interview at The Reach
✨Show Your Personality
As a receptionist, your personality is key! Make sure to let your infectious enthusiasm shine through during the interview. Smile, be friendly, and engage with the interviewer as if they were a guest.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you handled difficult situations or went above and beyond to make someone feel valued.
✨Know the Hotel and Its Offerings
Research The Halyard and its facilities before the interview. Be ready to discuss what makes the hotel unique and how you can contribute to enhancing the guest experience with your knowledge of local attractions and services.
✨Emphasise Teamwork
This role requires collaboration with various departments. Share examples of how you've successfully worked in a team environment, showcasing your ability to support colleagues and contribute to a positive workplace culture.
