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- Tasks: Join us as a Night Auditor, ensuring smooth operations and exceptional guest experiences overnight.
- Company: Work at Courtyard by Marriott Inverness Airport, a modern hotel focused on comfort and relaxation.
- Benefits: Enjoy competitive pay, career growth, discounts, and a vibrant work environment with meals provided.
- Why this job: Be part of a dynamic team creating unforgettable moments for guests in a supportive atmosphere.
- Qualifications: No experience needed; just bring your passion for customer service and strong communication skills.
- Other info: Flexible shifts available, including weekends and holidays, with full training provided.
We have a fantastic new vacancy for a Part Time Night Auditor at Courtyard by Marriott Inverness Airport
Courtyard by Marriott Inverness Airport is a 130 bedroom hotel established in 2020. Situated on the doorstep of Inverness Airport, we aim to provide a comfortable and relaxed environment throughout the bar/bistro, one meeting room and a gymnasium.Courtyard by Marriott Inverness Airport is managed by Lighthouse Hotel Management, which is the operational arm of the Molo Hotel Group.
Job Description:
As the Night Auditor, you will play a pivotal role in creating unforgettable moments for our guests while ensuring the smooth operation of our reception desk throughout the night. The role available is 16 hour,working over 2 shifts per week. Overtime is available dependant on business needs.
Responsibilities:
- Front Desk Excellence: You will be part of a team of enthusiastic individuals who take pride in providing outstanding customer service to our guests as soon as they step through our doors.Your charm and exceptional communication skills will ensure every guest receives a warm welcome, making them feel like royalty from the moment they step through our doors.
- Guest Engagement: As a face of our hotel, you will greet each guest with a smile, anticipating their needs, and go above and beyond to exceed their expectations and making their stay memorable.
- Problem Solving:With a keen eye for detail and exceptional problem-solving skills, you\’ll handle guest requests, complaints, and challenging situations with grace and efficiency. Your resourcefulness will turn obstacles into opportunities to showcase our commitment to guest satisfaction.
- Collaboration:You\’ll collaborate closely with various departments, namely the day time reception team. Providing a full update and handover to the day time team, you will allow for seamless guest experiences. Your excellent teamwork skills will foster a harmonious work environment, where everyone works together to create an exceptional stay for our guests.
Requirements:
- Previous experience in a similar role would be desirable, but not essential as full on the job training will be provided.
- Excellent communication skills in English, both verbal and written. Additional language proficiency is a bonus.
- A passion for delivering exceptional guest service with a friendly and approachable demeanour.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- Proficient computer skills, including knowledge of hotel management systems.
- Flexibility to work varying shifts, including weekends and holidays, as our hotel operates 24/7.
Perks and Benefits:
- Competitive salary and opportunities for career growth within Lighthouse Hotel managementfamily.
- Enhanced benefits for all employees – including 24/7 access to an online GP
- Extensive training and development programs to enhance your skills and knowledge.
- Employee / Friend & Family discounts on hotel stays and dining.
- Vibrant and inclusive work environment with a diverse team.
- Employee recognition programs to celebrate your achievements.
- Uniform and Meals provided on duty
- Death in Service benefit for contracted employees
- And many more great benefits!
Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you\’ll shape memories and create experiences that will last a lifetime. Apply now and become a key player in our magnificent hotel\’s success story!
The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.
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Night Auditor - CY Marriott Inverness Airport employer: The Reach
Contact Detail:
The Reach Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor - CY Marriott Inverness Airport
✨Tip Number 1
Familiarise yourself with the Courtyard by Marriott brand and its values. Understanding their commitment to guest service will help you align your approach during interviews and demonstrate that you're a great fit for their team.
✨Tip Number 2
Highlight any previous customer service experience you have, even if it's not in a hotel setting. Being able to showcase your ability to engage with guests and solve problems will be crucial for this role.
✨Tip Number 3
Prepare to discuss how you handle challenging situations or complaints. Think of specific examples where you've turned a negative experience into a positive one, as this will show your problem-solving skills.
✨Tip Number 4
Since the role requires collaboration with the daytime reception team, be ready to talk about your teamwork experiences. Emphasising your ability to communicate effectively and work well with others will set you apart.
We think you need these skills to ace Night Auditor - CY Marriott Inverness Airport
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Night Auditor position. Tailor your application to highlight relevant skills and experiences that align with the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience, particularly in customer service or hospitality roles. Emphasise any relevant skills such as communication, problem-solving, and teamwork.
Write a Strong Cover Letter: In your cover letter, express your passion for delivering exceptional guest service. Mention specific examples from your past experiences that demonstrate your ability to handle guest requests and work collaboratively with a team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Night Auditor role.
How to prepare for a job interview at The Reach
✨Showcase Your Customer Service Skills
As a Night Auditor, you'll be the first point of contact for guests. Prepare examples of how you've provided exceptional customer service in the past, highlighting your ability to engage with guests and resolve issues effectively.
✨Demonstrate Problem-Solving Abilities
Expect questions about how you would handle challenging situations or guest complaints. Think of specific scenarios where you've successfully navigated problems, showcasing your resourcefulness and calm under pressure.
✨Highlight Team Collaboration Experience
Collaboration is key in this role. Be ready to discuss your experience working in teams, particularly how you communicate and hand over information to ensure seamless operations, especially during shift changes.
✨Familiarise Yourself with Hotel Management Systems
While training will be provided, having a basic understanding of hotel management systems can set you apart. Research common systems used in the industry and express your willingness to learn and adapt quickly.
