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- Tasks: Create unforgettable moments for guests while managing the reception desk at night.
- Company: Join Courtyard by Marriott Edinburgh West, a vibrant hotel on the Heriot-Watt University campus.
- Benefits: Competitive salary, career growth, online GP access, and employee discounts.
- Why this job: Be part of an exciting team that shapes memorable experiences for guests.
- Qualifications: Great communication skills and a passion for exceptional guest service.
- Other info: Full training provided; flexible shifts in a dynamic work environment.
The predicted salary is between 24000 - 36000 £ per year.
We have a fantastic new vacancy for a Night Auditor at Courtyard by Marriott Edinburgh West. Courtyard by Marriott Edinburgh West is a 160 bedroom hotel situated on the leafy Heriot-Watt University campus, with a state-of-the-art lobby and 'The Avenue' at the centre of it all. The hotel is managed by Lighthouse Hotel Management, which is the operational arm of the Molo Hotel Group.
As the Night Auditor, you will play a pivotal role in creating unforgettable moments for our guests while ensuring the smooth operation of our reception desk throughout the night.
Responsibilities:- Front Desk Excellence: You will be part of a team of enthusiastic individuals who take pride in providing outstanding customer service to our guests as soon as they step through our doors. Your charm and exceptional communication skills will ensure every guest receives a warm welcome.
- Guest Engagement: As a face of our hotel, you will greet each guest with a smile, anticipating their needs, and go above and beyond to exceed their expectations.
- Problem Solving: With a keen eye for detail and exceptional problem-solving skills, you'll handle guest requests, complaints, and challenging situations with grace and efficiency.
- Collaboration: You’ll collaborate closely with various departments, namely the day-time reception team, providing a full update and handover to allow for seamless guest experiences.
- Previous experience in a similar role would be desirable, but not essential as full-on-the-job training will be provided.
- Excellent communication skills in English, both verbal and written. Additional language proficiency is a bonus.
- A passion for delivering exceptional guest service with a friendly and approachable demeanour.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- Proficient computer skills, including knowledge of hotel management systems.
- Flexibility to work varying shifts, including weekends and holidays, as our hotel operates 24/7.
- Competitive salary and opportunities for career growth within Lighthouse Hotel Management family.
- Enhanced benefits for all employees – including 24/7 access to an online GP.
- Extensive training and development programs to enhance your skills and knowledge.
- Employee / Friend & Family discounts on hotel stays and dining.
- Vibrant and inclusive work environment with a diverse team.
- Employee recognition programs to celebrate your achievements.
- Uniform and meals provided on duty.
- Death-in-service benefit for contracted employees.
- And many more great benefits!
Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you’ll shape memories and create experiences that will last a lifetime. Apply now and become a key player in our magnificent hotel’s success story!
The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.
Night Auditor employer: The Reach
Contact Detail:
The Reach Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Auditor role.
✨Tip Number 2
Show off your personality! When you get to the interview stage, let your charm and enthusiasm shine through. Remember, they’re looking for someone who can create unforgettable moments for guests, so be yourself and engage with the interviewer.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle guest complaints or unexpected challenges. Practising these scenarios will help you demonstrate your problem-solving skills and show that you’re ready for the fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Courtyard by Marriott Edinburgh West team.
We think you need these skills to ace Night Auditor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the Night Auditor role and how you can bring a warm welcome to our guests.
Tailor Your Experience: Make sure to highlight any relevant experience you have, even if it’s not directly in hospitality. We love seeing how your skills can translate into providing exceptional guest service, so connect the dots for us!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Courtyard by Marriott Edinburgh West.
How to prepare for a job interview at The Reach
✨Know the Hotel Inside Out
Before your interview, take some time to research Courtyard by Marriott Edinburgh West. Familiarise yourself with their services, values, and what makes them unique. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As a Night Auditor, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your problem-solving skills and how you handled challenging situations with grace—this will resonate well with the interviewers.
✨Practice Your Communication
Since excellent communication is crucial for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member. This will help you feel more comfortable and ensure you convey your passion for guest service effectively.
✨Emphasise Teamwork and Collaboration
The job involves working closely with various departments, so be ready to discuss your teamwork experiences. Share specific instances where you collaborated successfully with others to enhance guest experiences. This will demonstrate that you understand the importance of a harmonious work environment.
