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- Tasks: Welcome guests with a smile and ensure their stay is unforgettable.
- Company: Join Lighthouse Hotel Management at The Halyard, Rope Walks Liverpool.
- Benefits: Competitive salary, career growth, and employee discounts on stays and dining.
- Why this job: Be the face of hospitality and create lasting memories for guests.
- Qualifications: Customer service experience and great communication skills are essential.
- Other info: Vibrant team environment with extensive training and recognition programs.
The predicted salary is between 1040 - 1248 £ per month.
Lighthouse Hotel Management are recruiting for the exciting role of casual Hotel Receptionist at The Halyard, Rope Walks Liverpool. You will play a pivotal role in supporting the Front Office Team in ensuring a warm welcome and a smooth and memorable experience for our valued guests.
As a Reception Team Member, you will be the face of our hotel, responsible for creating a warm and welcoming atmosphere for our guests. Your infectious personality and exceptional customer service skills will ensure that every guest feels special and valued throughout their stay. From check-in to check-out, you will play a pivotal role in ensuring our guests have an unforgettable experience.
Responsibilities- Greet guests with a genuine smile and provide a warm welcome upon arrival.
- Efficiently handle check-in and check-out processes, ensuring accuracy in all guest transactions.
- Provide information about hotel facilities, services, and local attractions to enhance guests' experience.
- Respond promptly to guest inquiries and requests, resolving any issues or complaints with a positive and proactive attitude.
- Maintain a clean and organized reception area, ensuring a professional and inviting atmosphere.
- Collaborate with other hotel departments to ensure seamless guest experiences, including housekeeping, concierge, and food and beverage.
- Stay updated on hotel promotions, packages, and special events to provide guests with accurate and engaging information.
- Uphold hotel policies and procedures to ensure the safety and security of guests and their belongings.
- Embrace teamwork and contribute to a positive work environment by actively supporting fellow team members.
- Prior experience in a customer-facing role, preferably in the hospitality industry.
- Outstanding interpersonal and communication skills, with a natural ability to connect with people from diverse backgrounds.
- A passion for delivering exceptional customer service and exceeding guest expectations.
- Ability to multitask and prioritise tasks effectively in a fast-paced environment.
- Strong problem-solving skills and the ability to remain calm and composed under pressure.
- Proficient computer skills and preferably a familiarity with hotel reservation systems.
- Flexibility to work in shifts, including weekends and holidays.
As a dual property you will be working with The Halyard, Rope Walks Liverpool, which is a new hotel opened under the IHG Vignette Brand, the first of the Luxury lifestyle Brand in the UK. As well as The Holiday Inn Express Central, another new build property under the IHG Brand. Both managed by Lighthouse Hotel Management, which is the operational arm of the Molo Hotel Group.
What’s In It for You?- Competitive salary and opportunities for career growth within Lighthouse Hotel management family.
- Enhanced benefits for all employees – including 24/7 access to an online GP.
- Extensive training and development programs to enhance your skills and knowledge.
- Employee / Friend & Family discounts on hotel stays and dining.
- Vibrant and inclusive work environment with a diverse team.
- Employee recognition programs to celebrate your achievements.
- Uniform & Meals on duty provided.
- Death in service benefit for contracted employees.
Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you’ll shape memories and create experiences that will last a lifetime. Apply now and become a key player in our magnificent hotel's success story!
The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.
Casual Receptionist in Liverpool employer: The Reach
Contact Detail:
The Reach Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Receptionist in Liverpool
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on The Halyard and its vibe. This will help you connect with the team and show that you're genuinely interested in being part of their hospitality journey.
✨Tip Number 2
Practice your people skills! Since you'll be the face of the hotel, think about how you can showcase your exceptional customer service skills during the interview. Maybe even role-play some common guest scenarios with a friend.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you went above and beyond for a guest or handled a tricky situation. This will help you stand out as someone who truly cares about creating memorable experiences.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. Plus, it shows you're proactive and keen to be part of the Lighthouse Hotel Management family!
We think you need these skills to ace Casual Receptionist in Liverpool
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off that infectious smile and warmth that makes you perfect for a role in hospitality.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in the role at The Halyard.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at The Reach
✨Know the Hotel Inside Out
Before your interview, take some time to research The Halyard and its offerings. Familiarise yourself with the hotel’s facilities, services, and local attractions. This will not only impress the interviewers but also help you answer questions about how you can enhance guests' experiences.
✨Show Off Your People Skills
As a casual receptionist, your ability to connect with guests is crucial. During the interview, share specific examples of how you've provided exceptional customer service in the past. Highlight your interpersonal skills and how you handle diverse situations with a positive attitude.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss scenarios where you've had to resolve guest complaints or issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will showcase your calmness under pressure and your proactive approach to problem-solving.
✨Dress the Part and Be Professional
First impressions matter! Dress smartly for your interview to reflect the professional atmosphere of the hotel. A neat appearance shows that you take the opportunity seriously and understand the importance of maintaining a welcoming environment for guests.