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- Tasks: Lead a team to create unforgettable guest experiences during the night shift.
- Company: Join the vibrant Courtyard by Marriott Inverness Airport team.
- Benefits: Competitive salary, career growth, and employee discounts on stays and dining.
- Why this job: Shape memorable experiences and be part of an exciting hospitality journey.
- Qualifications: Strong communication skills and a passion for exceptional guest service.
- Other info: Full training provided, with a supportive and inclusive work environment.
The predicted salary is between 25000 - 30000 £ per year.
We have a fantastic new vacancy for a Nights Manager at Courtyard by Marriott Inverness Airport. Courtyard by Marriott Inverness Airport is a 130 bedroom hotel established in 2020, situated on the doorstep of Inverness Airport. We aim to provide a comfortable and relaxed atmosphere throughout the bar/bistro, one meeting room and a gymnasium.
As the Nights Manager, you will play a pivotal role in creating unforgettable moments for our guests while ensuring the smooth operation of our reception desk and leading the team throughout the night.
Responsibilities:- Front Desk Excellence: Reporting directly into the Front Office Manager, you will lead a team of enthusiastic Night Auditors, inspiring them to provide outstanding service with a smile. Your charm and exceptional communication skills will ensure every guest receives a warm welcome.
- Guest Engagement: As the face of our hotel, you will greet each guest with a smile, anticipating their needs, and going above and beyond to exceed their expectations.
- Supervision and Training: You will oversee the daily operations of the reception desk throughout the night, guiding and mentoring the Night Auditors to deliver exceptional service.
- Problem Solving: With a keen eye for detail and exceptional problem-solving skills, you will handle guest requests, complaints, and challenging situations with grace and efficiency.
- Collaboration: You will collaborate closely with various departments, providing a full update and handover to the daytime team for seamless guest experiences.
- Previous experience in a similar role would be desirable, but not essential as full on-the-job training will be provided.
- Excellent communication skills in English, both verbal and written. Additional language proficiency is a bonus.
- A passion for delivering exceptional guest service with a friendly and approachable demeanour.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- Proficient computer skills, including knowledge of hotel management systems.
- Flexibility to work varying shifts, including weekends and holidays, as our hotel operates 24/7.
- Competitive salary and opportunities for career growth within Lighthouse Hotel Management family.
- Enhanced benefits for all employees – including 24/7 access to an online GP.
- Extensive training and development programs to enhance your skills and knowledge.
- Employee / Friend & Family discounts on hotel stays and dining.
- Vibrant and inclusive work environment with a diverse team.
- Employee recognition programs to celebrate your achievements.
- Uniform and meals provided on duty.
- Death in Service benefit for contracted employees.
- And many more great benefits!
Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you will shape memories and create experiences that will last a lifetime. Apply now and become a key player in our magnificent hotel’s success story!
The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.
Nights Manager-Marriott CY Inverness Airport employer: The Reach
Contact Detail:
The Reach Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nights Manager-Marriott CY Inverness Airport
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Nights Manager role.
✨Tip Number 2
Show up prepared! Research Courtyard by Marriott Inverness Airport and understand their values and guest experience. When you walk into that interview, you’ll impress them with your knowledge and enthusiasm for the role.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on showcasing your problem-solving skills and how you can create memorable experiences for guests – that’s what they’re really looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Lighthouse Hotel Management family.
We think you need these skills to ace Nights Manager-Marriott CY Inverness Airport
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the hospitality industry. A touch of charm can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Nights Manager position. Highlight your relevant experience and skills that align with the job description. We love seeing how you can bring your unique strengths to our team!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that are easy to read, so make sure your key points shine through without unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re serious about joining our fantastic team at Courtyard by Marriott Inverness Airport. We can’t wait to hear from you!
How to prepare for a job interview at The Reach
✨Know the Hotel Inside Out
Before your interview, take some time to research Courtyard by Marriott Inverness Airport. Familiarise yourself with their services, values, and what makes them unique. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Guest Engagement Skills
As a Nights Manager, guest engagement is key. Prepare examples from your past experiences where you've gone above and beyond for guests. Highlight your ability to build connections and create memorable experiences, as this will resonate well with the interviewers.
✨Demonstrate Problem-Solving Abilities
Think of specific situations where you've successfully resolved issues or handled complaints. Be ready to discuss how you approached these challenges and what the outcomes were. This will showcase your resourcefulness and commitment to guest satisfaction.
✨Emphasise Team Collaboration
Collaboration is crucial in this role. Prepare to discuss how you've worked effectively with different teams in the past. Share examples of how you’ve contributed to a harmonious work environment and ensured seamless operations, especially during busy times.