At a Glance
- Tasks: Lead a team to create unforgettable guest experiences during the night shift.
- Company: Join Courtyard by Marriott Edinburgh West, part of the vibrant Molo Hotel Group.
- Benefits: Competitive salary, career growth, online GP access, and employee discounts.
- Other info: Enjoy a vibrant, inclusive workplace with extensive training opportunities.
- Why this job: Shape memorable moments for guests in a dynamic hotel environment.
- Qualifications: Strong communication skills and a passion for exceptional service.
The predicted salary is between 28066 - 30000 £ per year.
We have a fantastic new vacancy for a Night Auditor at Courtyard by Marriott Edinburgh West. Courtyard by Marriott Edinburgh West is a 160 bedroom hotel situated on the leafy Heriot-Watt University campus, with a state‑of‑the‑art lobby and 'The Avenue' at the centre of it all. Courtyard by Marriott Edinburgh West is managed by Lighthouse Hotel Management, which is the operational arm of the Molo Hotel Group.
As the Nights Manager, you will play a pivotal role in creating unforgettable moments for our guests while ensuring the smooth operation of our reception desk and leading the team throughout the night.
Responsibilities- Front Desk Excellence: Reporting directly into the Front Office Manager, you'll lead a team of enthusiastic Night Auditors, inspiring them to provide outstanding service with a smile.
- Guest Engagement: As a face of our hotel, you'll greet each guest with a smile, anticipating their needs, and go above and beyond to exceed their expectations and make their stay memorable.
- Supervision and Training: You'll oversee the daily operations of the reception desk throughout the night, guiding and mentoring the Night Auditors to deliver exceptional service.
- Problem Solving: With a keen eye for detail and exceptional problem‑solving skills, you'll handle guest requests, complaints, and challenging situations with grace and efficiency.
- Collaboration: You'll collaborate closely with various departments, providing a full update and handover to the day team, allowing for seamless guest experiences.
- Previous experience in a similar role would be desirable, but not essential as full on‑the‑job training will be provided.
- Excellent communication skills in English, both verbal and written. Additional language proficiency is a bonus.
- A passion for delivering exceptional guest service with a friendly and approachable demeanour.
- Strong organisational skills and the ability to multitask in a fast‑paced environment.
- Proficient computer skills, including knowledge of hotel management systems.
- Flexibility to work varying shifts, including weekends and holidays, as our hotel operates 24/7.
- Competitive salary and opportunities for career growth within Lighthouse Hotel Management family.
- Enhanced benefits for all employees – including 24/7 access to an online GP.
- Extensive training and development programs to enhance your skills and knowledge.
- Employee / Friend & Family discounts on hotel stays and dining.
- Vibrant and inclusive work environment with a diverse team.
- Employee recognition programs to celebrate your achievements.
- Uniform and meals provided on duty.
- Death in Service benefit for contracted employees.
Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you'll shape memories and create experiences that will last a lifetime. The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.
Nights Manager in Glasgow employer: The Reach
At Courtyard by Marriott Edinburgh West, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work environment where every team member is valued. With extensive training and development programmes, competitive salaries, and unique benefits like 24/7 access to an online GP and employee discounts, we ensure our Nights Manager and their team are well-equipped to create unforgettable guest experiences while enjoying meaningful career growth. Join us in shaping memories in a state-of-the-art hotel located on the picturesque Heriot-Watt University campus.
StudySmarter Expert Advice🤫
We think this is how you could land Nights Manager in Glasgow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Reach. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Reach
Don't be shy about reaching out to The Reach directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Nights Manager in Glasgow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Reach and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Reach
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
