At a Glance
- Tasks: Assist guests and ensure excellent service in a dynamic hotel environment.
- Company: Join Lighthouse Hotel Management at the new Holiday Inn Express Liverpool Central.
- Benefits: Enjoy competitive salary, career growth, discounts, and a vibrant work culture.
- Other info: Shifts available from Monday to Sunday; training and meals provided.
- Why this job: Be part of an iconic hotel team, creating memorable experiences for guests.
- Qualifications: Great personality, strong communication skills, and a positive attitude required.
The predicted salary is between 28800 - 43200 € per year.
Lighthouse Hotel Management is recruiting for the exciting role of Full Time Guest Service Assistant at the Holiday Inn Express Liverpool Central. The successful applicant will deliver excellent customer service, possess strong administration and computer skills, have a good telephone manner, a positive and confident ‘can do\' attitude, and be willing to learn. You will be a team player, assisting in all areas of hotel operation. This role offers an excellent opportunity to join a team and be part of an iconic-branded hotel in a busy, competitive marketplace.
What Are We Looking For?
We\'re seeking an individual who:
- Has a great personality, is genuine, approachable, and attentive
- Has a proven track record in a similar role
- Possesses good organisation, communication, and planning skills gained through previous experience
Experience Required
- Ability to work in a dynamic and fast-moving environment
- High energy and a fearless, do-it-yourself attitude
- Desire to learn and develop
- Strong communicator who loves engaging with guests
- Brings a positive attitude and aims to leave everyone around with a smile
- Smart, professional appearance
- A good sense of humour
- Availability to work shifts from Monday to Sunday
Nice to Have
- Hotel kitchen experience
- Knowledge of hotel systems (desirable but not essential)
- Ability to work under pressure independently
Where Will You Be Working?
The Holiday Inn Express Liverpool Central, a new hotel opening under the IHG Holiday Inn Brand, managed by Lighthouse Hotel Management, the operational arm of the Molo Hotel Group.
What\'s In It for You?
- Competitive salary and opportunities for career growth within Lighthouse Hotel Management
- Enhanced benefits including 24/7 access to an online GP
- Extensive training and development programs
- Employee, Friend & Family discounts on hotel stays and dining
- Vibrant, inclusive work environment with a diverse team
- Employee recognition programs
- Uniform and meals on duty provided
- Death in service benefit for contracted employees
Join our team and be part of an extraordinary journey, shaping memories and creating lasting experiences. Apply now to be a key player in our hotel\'s success story!
The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.
#J-18808-LjbffrFull time Guest Service Assistant in Liverpool employer: The Reach
Lighthouse Hotel Management offers an exceptional work environment at the Holiday Inn Express Liverpool Central, where team members are valued and encouraged to grow. With competitive salaries, extensive training programmes, and a vibrant, inclusive culture, employees can thrive while delivering outstanding service in a dynamic setting. Join us to be part of a supportive team that celebrates diversity and fosters personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Full time Guest Service Assistant in Liverpool
✨Tip Number 1
Make sure to showcase your personality during any interactions. The role requires a genuine and approachable attitude, so be yourself and let your enthusiasm for customer service shine through.
✨Tip Number 2
Familiarise yourself with the Holiday Inn brand and its values. Understanding their commitment to customer satisfaction will help you align your responses and demonstrate that you're a great fit for their team.
✨Tip Number 3
Prepare to discuss your previous experience in similar roles. Highlight specific examples where you've excelled in customer service or worked effectively in a fast-paced environment to show you can handle the demands of the job.
✨Tip Number 4
Show your willingness to learn and develop by asking insightful questions about the role and the hotel. This demonstrates your eagerness to grow within the company and your commitment to providing excellent service.
We think you need these skills to ace Full time Guest Service Assistant in Liverpool
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand what Lighthouse Hotel Management is looking for in a Full Time Guest Service Assistant. Highlight key skills such as customer service, communication, and organisation in your application.
Tailor Your CV:Make sure your CV reflects your relevant experience and skills that match the job requirements. Use specific examples from previous roles to demonstrate your ability to deliver excellent customer service and work in a fast-paced environment.
Craft a Compelling Cover Letter:Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work at the Holiday Inn Express Liverpool Central and how your background makes you a great fit for the team.
Proofread Your Application:Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at The Reach
✨Show Your Personality
As a Guest Service Assistant, your personality is key. Be genuine, approachable, and attentive during the interview. Let your enthusiasm for customer service shine through, as this role requires a positive attitude and a friendly demeanour.
✨Demonstrate Your Experience
Highlight any previous experience in similar roles. Share specific examples of how you've successfully handled customer interactions or resolved issues. This will show that you have the proven track record they are looking for.
✨Emphasise Teamwork
Since this role involves assisting in all areas of hotel operation, it's important to convey your ability to work well in a team. Discuss past experiences where you collaborated with others to achieve a common goal, showcasing your team player mentality.
✨Prepare for Shift Work
Be ready to discuss your availability for shifts from Monday to Sunday. Show that you understand the demands of the hospitality industry and are flexible with your schedule. This demonstrates your commitment to the role and willingness to adapt.
