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- Tasks: Ensure smooth night operations at the reception desk and provide excellent customer service.
- Company: Join Courtyard by Marriott Edinburgh West, a vibrant hotel on the Heriot-Watt University campus.
- Benefits: Competitive salary, career growth, employee discounts, and 24/7 access to an online GP.
- Other info: Enjoy a diverse work environment with extensive training and recognition programs.
- Why this job: Be part of a dynamic team and make guests feel welcome every night.
- Qualifications: No experience needed; just bring your friendly attitude and communication skills.
The predicted salary is between 20000 - 25000 £ per year.
Courtyard by Marriott Edinburgh West is a 160‑bedroom hotel located on the Heriot‑Watt University campus, featuring a state‑of‑the‑art lobby and the central ‘The Avenue’ area. The hotel is managed by Lighthouse Hotel Management, the operational arm of the Molo Hotel Group.
As the Night Auditor, you will ensure the smooth operation of our reception desk throughout the night. This is a 32‑hour, 4‑day‑per‑week contract.
Responsibilities- Front Desk Excellence – Provide outstanding customer service and a warm welcome to guests.
- Guest Engagement – Greet guests with a smile, anticipate their needs and exceed expectations.
- Problem Solving – Handle guest requests, complaints and challenging situations with grace and efficiency.
- Collaboration – Coordinate with daytime reception and other departments, ensuring a seamless handover and excellent guest experience.
- Previous experience in a similar role is desirable but not required; full on‑the‑job training will be provided.
- Excellent verbal and written communication skills in English. Additional language proficiency is a bonus.
- A friendly, approachable manner and passion for exceptional guest service.
- Strong organizational skills and the ability to multitask in a fast‑paced environment.
- Proficient computer skills, including experience with hotel management systems.
- Flexibility to work varying shifts, including weekends and holidays, as the hotel operates 24/7.
- Competitive salary and opportunities for career growth within Lighthouse Hotel Management.
- Enhanced benefits for all employees, including 24/7 access to an online GP.
- Extensive training and development programs.
- Employee and family discounts on hotel stays and dining.
- Vibrant and inclusive work environment with a diverse team.
- Employee recognition programs.
- Uniform and meals provided on duty.
- Death in Service benefit for contracted employees.
The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.
Night Auditor in Edinburgh employer: The Reach
Contact Detail:
The Reach Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Auditor role.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing outstanding service, consider role-playing common guest scenarios with a friend. This will help you feel more confident and prepared for any situation.
✨Tip Number 3
Show off your problem-solving skills during interviews! Think of examples from past experiences where you handled challenging situations gracefully. This will demonstrate your ability to keep things running smoothly at the reception desk.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our vibrant team at Courtyard by Marriott Edinburgh West.
We think you need these skills to ace Night Auditor in Edinburgh
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness to your words. Remember, we’re all about exceptional guest service, so show us how you can bring that vibe to your application.
Tailor Your Application: Make sure to tailor your application specifically for the Night Auditor role. Highlight any relevant experience or skills that match the job description. We love seeing candidates who take the time to connect their background with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured writing that’s easy to read. Use bullet points if necessary to make your skills and experiences stand out. Remember, clarity is key in a fast-paced environment like ours!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows us you’re keen on joining our team at Courtyard by Marriott Edinburgh West. We can’t wait to hear from you!
How to prepare for a job interview at The Reach
✨Know the Hotel Inside Out
Before your interview, take some time to research Courtyard by Marriott Edinburgh West. Familiarise yourself with their services, values, and the unique features of the hotel. This will not only show your genuine interest but also help you tailor your answers to align with their expectations.
✨Showcase Your Customer Service Skills
As a Night Auditor, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a challenging situation. Highlighting these moments will demonstrate your ability to handle the responsibilities of the role effectively.
✨Practice Problem-Solving Scenarios
Think about potential scenarios you might face during your shift, such as handling a guest complaint or managing a busy check-in period. Practising how you would approach these situations can help you articulate your problem-solving skills during the interview.
✨Emphasise Team Collaboration
The Night Auditor role requires seamless coordination with daytime reception and other departments. Be ready to discuss how you’ve worked in teams before, showcasing your communication skills and ability to collaborate effectively to enhance the guest experience.