Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Create unforgettable moments for guests and ensure smooth night operations at the reception desk.
- Company: Join The Courtyard by Marriott - Luton Airport, a vibrant and inclusive workplace.
- Benefits: Competitive salary, career growth, online GP access, and employee discounts.
- Other info: Enjoy a dynamic work environment with extensive training and recognition programs.
- Why this job: Be part of an extraordinary journey in hospitality and shape memorable experiences.
- Qualifications: Excellent communication skills and a passion for guest service; experience is a plus but not essential.
The predicted salary is between 11 - 12 £ per hour.
We have a fantastic new vacancy for a casual Night team member for our Front of House in The Courtyard by Marriott - Luton Airport.
As the Night team member you will play a pivotal role in creating unforgettable moments for our guests while ensuring the smooth operation of our reception desk throughout the night.
Responsibilities:- Front Desk Excellence: You will be part of a team of enthusiastic individuals who take pride in providing outstanding customer service to our guests as soon as they step through our doors. Your charm and exceptional communication skills will ensure every guest receives a warm welcome, making them feel like royalty from the moment they step through our doors.
- Guest Engagement: As a face of our hotel, you will greet each guest with a smile, anticipating their needs, and go above and beyond to exceed their expectations and making their stay memorable.
- Problem Solving: With a keen eye for detail and exceptional problem-solving skills, you'll handle guest requests, complaints, and challenging situations with grace and efficiency. Your resourcefulness will turn obstacles into opportunities to showcase our commitment to guest satisfaction.
- Collaboration: You'll collaborate closely with various departments, namely the day time reception team. Providing a full update and handover to the day time team, you will allow for seamless guest experiences. Your excellent teamwork skills will foster a harmonious work environment, where everyone works together to create an exceptional stay for our guests.
- Previous experience in a similar role would be desirable, but not essential as full on the job training will be provided.
- Excellent communication skills in English, both verbal and written. Additional language proficiency is a bonus.
- A passion for delivering exceptional guest service with a friendly and approachable demeanour.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- Proficient computer skills, including knowledge of hotel management systems.
- Flexibility to work varying shifts, including weekends and holidays, as our hotel operates 24/7.
- Competitive salary and opportunities for career growth within Lighthouse Hotel management family.
- Enhanced benefits for all employees – including 24/7 access to an online GP.
- Extensive training and development programs to enhance your skills and knowledge.
- Employee / Friend & Family discounts on hotel stays and dining.
- Vibrant and inclusive work environment with a diverse team.
- Employee recognition programs to celebrate your achievements.
- Uniform and Meals provided on duty.
- Death in Service benefit for contracted employees.
- And many more great benefits!
Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you'll shape memories and create experiences that will last a lifetime. Apply now and become a key player in our magnificent hotel's success story!
The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.
Casual Night Front of House team member employer: The Reach
Contact Detail:
The Reach Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Night Front of House team member
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that casual Night Front of House role.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your charm and enthusiasm shine through. Remember, they’re looking for someone who can create unforgettable moments for guests, so be yourself and showcase your passion for customer service.
✨Tip Number 3
Prepare for those tricky questions! Think about how you’d handle guest complaints or challenging situations. Practising your responses will help you stay calm and collected during the interview, showing them you’ve got the problem-solving skills they need.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Casual Night Front of House team member
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see your enthusiasm for hospitality and how you can bring a warm, friendly vibe to our team. Don’t be afraid to share a bit about yourself and why you’re excited about this role.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight any relevant experience or skills that match what we’re looking for, especially in customer service and teamwork. This shows us you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out. Remember, first impressions count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our amazing team!
How to prepare for a job interview at The Reach
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Night Front of House team member. Familiarise yourself with the job description and think about how your skills align with their needs. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this position is all about creating unforgettable moments for guests, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to meet a guest's needs or resolved a challenging situation with grace.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss how you handle unexpected challenges. The interviewers will want to know how you approach problem-solving, especially in a fast-paced environment. Share a story where you turned a potential issue into a positive experience for a guest, showcasing your resourcefulness.
✨Emphasise Teamwork and Collaboration
This role requires working closely with various departments, so highlight your teamwork skills during the interview. Talk about experiences where you collaborated effectively with others to ensure smooth operations. This will show that you can contribute to a harmonious work environment and support your colleagues.