At a Glance
- Tasks: Deliver excellent customer service and assist in front of house operations.
- Company: Join the vibrant team at Holiday Inn Express Liverpool Central.
- Benefits: Competitive salary, career growth, and 24/7 access to online GP.
- Other info: Dynamic environment with extensive training and development opportunities.
- Why this job: Be part of an iconic hotel brand and make guests smile every day.
- Qualifications: Strong communication skills and a positive, can-do attitude.
The predicted salary is between 20000 - 25000 € per year.
Lighthouse Hotel Management are recruiting for the exciting role of Casual Guest Service Assistant at the Holiday Inn Express Liverpool Central. The successful applicant for this role will deliver excellent customer service and have strong administration and computer skills with a good telephone manner, have a positive and confident ‘can do' attitude and be willing to learn. You will be a team player to assist in all areas of the front of house operation. This exciting role provides an excellent opportunity to join the team and be part of an iconic-branded hotel in a busy competitive marketplace.
What Are We Looking For?
- Personal motivation
- A real team player with a passion for delivering great hospitality.
- A great personality and be genuine, approachable and attentive.
- A proven track record in a similar supervisory role
- Good organisation, communication and planning skills gained through previous experience
EXPERIENCE REQUIRED
- Ability to work in a dynamic and fast-moving environment.
- Have high energy and a fearless do-it-yourself attitude.
- Desire to learn and develop.
- Strong communicator that loves to chat to our guests.
- Someone who comes to work with a smile and wants to make sure everyone around you leaves with a smile.
- Smart professional appearance
- A sense of humour
NICE TO HAVE
- Hotel reception experience.
- Hotel kitchen experience.
- A good working knowledge of hotel systems is desirable but not essential.
- Ability to work under pressure independently.
Where Will You Be Working?
The Holiday Inn Express Liverpool Central is a new hotel opened under the IHG Holiday Inn Express Brand. Managed by Lighthouse Hotel Management, which is the operational arm of the Molo Hotel Group.
What's In It for You?
- Competitive salary and opportunities for career growth within Lighthouse Hotel management family.
- Enhanced benefits for all employees – including 24/7 access to an online GP
- Extensive training and development programs to enhance your skills and knowledge.
Casual Guest Service Assistant employer: The Reach
Lighthouse Hotel Management offers an exceptional work environment at the Holiday Inn Express Liverpool Central, where team members are valued and encouraged to grow. With a focus on delivering outstanding customer service, employees benefit from competitive salaries, extensive training programmes, and enhanced benefits such as 24/7 access to an online GP. Join a dynamic team in a vibrant location, where your passion for hospitality can flourish and make a real impact on guests' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Guest Service Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lighthouse Hotel Management and the Holiday Inn Express brand. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about delivering great hospitality, try role-playing common guest interactions with a friend. This will help you feel more confident and ready to impress during the real deal.
✨Tip Number 3
Dress to impress! Make sure you show up looking smart and professional. First impressions matter, especially in a customer-facing role like this one, so put in the effort to look the part.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Casual Guest Service Assistant
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your genuine, approachable side. A great attitude can make all the difference!
Tailor Your Application:Make sure to tailor your application to the role of Casual Guest Service Assistant. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us you’re serious about joining our team!
Keep It Clear and Concise:We appreciate a well-structured application. Keep your writing clear and to the point, making it easy for us to see your strengths and experiences. A tidy application reflects good organisation skills, which are key for this role!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at The Reach
✨Know the Company
Before your interview, take some time to research Lighthouse Hotel Management and the Holiday Inn Express brand. Understanding their values and what they stand for will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Show Off Your Customer Service Skills
Since this role is all about delivering excellent customer service, be prepared to share specific examples from your past experiences. Think of situations where you went above and beyond for a guest or resolved a tricky issue. This will demonstrate your passion for hospitality and your ability to handle challenges.
✨Bring Your Positive Attitude
A positive and confident ‘can do’ attitude is key for this role. During the interview, let your personality shine through! Smile, be approachable, and show enthusiasm for the position. This will help the interviewers see that you’re not just qualified, but also a great fit for their team.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that show your interest in the role and the company. For example, you could ask about the team dynamics or opportunities for training and development. This shows that you’re keen to learn and grow within the company.
