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- Tasks: Deliver excellent customer service and assist in front of house operations.
- Company: Join the vibrant team at Holiday Inn Express Cambourne.
- Benefits: Competitive salary, career growth, employee discounts, and training opportunities.
- Why this job: Be part of an exciting hospitality journey and create memorable experiences.
- Qualifications: Great personality, strong communication skills, and a positive attitude.
- Other info: Dynamic work environment with a diverse team and recognition programs.
The predicted salary is between 10 - 13 £ per hour.
We at the Holiday Inn Express – Cambourne, Cambridge West, are looking for a part time Guest Service Assistant. This role is a part time 16 hours a week contract over 2 days.
About Us
Lighthouse Hotel Management are recruiting for the exciting role of part time Guest Service Assistant at the Holiday Inn Express Cambourne - Cambridge West. The successful applicant for this role will deliver excellent customer service and have strong administration and computer skills with a good telephone manner, have a positive and confident ‘can do' attitude and be willing to learn. You will be a team player to assist in all areas of the front of house operation.
What Are We Looking For?
- A great personality and be genuine, approachable and attentive
- A proven track record in a similar role
- Good organisation, communication and planning skills gained through previous experience
- Ability to work in a dynamic and fast-moving environment
- High energy and a fearless do-it-yourself attitude
- Desire to learn and develop
- Strong communicator that loves to chat to our guests
- Someone who comes to work with a smile and wants to make sure everyone around you leaves with a smile
- Smart professional appearance
- A sense of humour
NICE TO HAVE
- Hotel reception experience
- A good working knowledge of hotel systems is desirable but not essential
- Ability to work under pressure independently
- Basic kitchen experience
Where Will You Be Working?
The Holiday Inn Express Cambourne - Cambridge West is operated under the IHG Holiday Inn Express Brand and is managed by Lighthouse Hotel Management, which is the operational arm of the Molo Hotel Group.
What’s In It for You?
- Competitive salary and opportunities for career growth within Lighthouse Hotel management family
- Enhanced benefits for all employees – including 24/7 access to an online GP
- Extensive training and development programs to enhance your skills and knowledge
- Employee / Friend & Family discounts on hotel stays and dining
- Vibrant and inclusive work environment with a diverse team
- Employee recognition programs to celebrate your achievements
- Uniform & Meals on duty provided
- Death in service benefit for contracted employees
Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you’ll shape memories and create experiences that will last a lifetime. Apply now and become a key player in our magnificent hotel’s success story!
The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.
Guest Service Assistant - Part Time in Cambridge employer: The Reach
Contact Detail:
The Reach Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant - Part Time in Cambridge
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Holiday Inn Express and Lighthouse Hotel Management. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent service, think of examples from your past experiences where you went above and beyond for a guest or customer. Be ready to share these stories!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you show up looking smart and professional. A good appearance can set the tone for a positive interaction.
✨Tip Number 4
Don’t forget to smile! A friendly attitude goes a long way in the hospitality industry. Show your enthusiasm for the role and let your personality shine through during the interview. Remember, they want someone who can make guests feel welcome!
We think you need these skills to ace Guest Service Assistant - Part Time in Cambridge
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and don’t be afraid to show your enthusiasm for the role.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Mention any previous roles where you've delivered excellent customer service or worked in a fast-paced environment, just like we do at Holiday Inn Express.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon and keep it simple!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at The Reach
✨Show Your Personality
As a Guest Service Assistant, your personality is key! Be genuine, approachable, and attentive during the interview. Share stories that highlight your positive attitude and how you’ve made guests feel welcome in previous roles.
✨Demonstrate Your Communication Skills
Strong communication is crucial for this role. Practice answering common interview questions clearly and confidently. You might even want to prepare a few examples of how you've effectively communicated with guests or team members in the past.
✨Highlight Your Organisational Skills
The job requires good organisation and planning skills. Be ready to discuss how you manage your time and tasks, especially in a fast-paced environment. Consider sharing specific instances where your organisational skills made a difference.
✨Prepare for a Dynamic Environment
Since the role involves working under pressure, think of examples that showcase your ability to stay calm and efficient when things get busy. This will demonstrate your readiness for the dynamic nature of the job and your fearless attitude!
