At a Glance
- Tasks: Deliver excellent customer service and assist in front of house operations.
- Company: Join the vibrant team at Holiday Inn Express Cambourne.
- Benefits: Competitive salary, career growth, discounts, and extensive training.
- Other info: Enjoy a fun, inclusive workplace with recognition for your achievements.
- Why this job: Be part of a dynamic environment where your smile makes a difference.
- Qualifications: Great personality, strong communication skills, and a positive attitude.
The predicted salary is between 9.9 - 12.1 £ per hour.
- Guest Service Assistant - Casual contract
- Guest Service Assistant - Covering Night and Day shifts as required
Lighthouse Hotel Management are recruiting for the exciting role of Casual Guest Service Assistant at the Holiday Inn Express Cambourne - Cambridge West.
The successful applicant for this role will deliver excellent customer service and have strong administration and computer skills with a good telephone manner, have a positive and confident ‘can do' attitude andbe willing to learn.
You will be a team player to assist in all areas of the front of house operation.
What Are We Looking For?
- We're looking for an individual who has;
- A great personality and be genuine, approachable and attentive
- A proven track record in a similar role
- Good organisation, communication and planning skills gained through previous experience
- SHIFTS- as per rota
EXPERIENCE REQUIRED
- Ability to work in a dynamic and fast-moving environment.
- Have high energy and a fearless do-it-yourself attitude.
- Desire to learn and develop.
- Strong communicator that loves to chat to our guests.
- Someone who comes to work with a smile and want to make sure everyone around you leaves with a smile.
- Smart professional appearance
- A sense of humour
NICE TO HAVE
- Hotel reception experience.
- Bar & Restaurant experience
- A good working knowledge of hotelsystems is desirable but not essential.
- Ability to work under pressure independently.
- Basic kitchen experience.
Where Will You Be Working?
The Holiday Inn Express Cambourne - Cambridge Westis operatedunder the IHG Holiday Inn Express Brand and is managed by Lighthouse Hotel Management, which is the operational arm of the Molo Hotel Group.
What's In It for You?
- Competitive salary and opportunities for career growth within Lighthouse Hotel managementfamily.
- Enhanced benefits for all employees – including 24/7 access to an online GP
- Extensive training and development programs to enhance your skills and knowledge.
- Employee / Friend & Family discounts on hotel stays and dining.
- Vibrant and inclusive work environment with a diverse team.
- Employee recognition programs to celebrate your achievements.
- Uniform & Meals on duty provided
- Death in service benefit for contracted employees
The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.
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Casual Guest Service Assistant Night/Day shifts in Cambridge employer: The Reach
The Reach in Manchester is an outstanding employer, offering a vibrant work culture that prioritises guest service and teamwork. With flexible shifts and a competitive salary, employees benefit from comprehensive training programmes and exclusive discounts, fostering both personal and professional growth in a dynamic hospitality environment.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Guest Service Assistant Night/Day shifts in Cambridge
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Reach. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Reach
Don't be shy about reaching out to The Reach directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Casual Guest Service Assistant Night/Day shifts in Cambridge
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Reach and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Reach
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
