AN EVENING IN THE LIFE OF A NIGHT GUEST SERVICES MANAGER AT OUR HOTEL:
This is a full-time position working night shifts, work pattern is 4 nights out of 7 working hours are 2300-0930.
What you'll be doing...
- Leading the overnight operation of the hotel and ensuring the highest standards of guest service and safety
- Acting as the main point of contact for guests during the night, handling enquiries, requests and resolving any issues professionally
- Supervising front office operations overnight and ensuring all procedures are completed in line with brand and company standards
- Completing the night audit process by balancing and reconciling daily financial transactions, including room revenue, food and beverage sales, and other charges
- Preparing end-of-day financial reports for management, ensuring accuracy in accounting records and resolving discrepancies
- Checking in late arrivals, assisting guests with inquiries, and providing overnight front desk support to ensure a seamless guest experience
- Conducting regular security checks throughout the hotel premises to ensure guest and property safety
- Collaborating with the management teams to address any issues identified during the night audit
- Maintaining clear communication with the day team by preparing handover notes and ensuring all relevant information is recorded
- Handling any emergency situations overnight, acting as the main point of contact and coordinating with necessary departments
- Preparation of breakfast including cooking and serving
WHAT WE NEED FROM YOU
- Previous experience in hospitality, ideally within a Front Office or Night Audit role
- Strong attention to detail and accuracy, particularly in financial reconciliation
- Good communication and guest service skills with the ability to handle guest enquiries professionally
- Ability to work independently and manage hotel operations overnight
- Basic IT skills and familiarity with property management systems (PMS)
- Flexibility to work night shifts and the ability to remain focused and productive
- Previous bar and food safety experience required
Where Will You Be Working?
The Holiday Inn Express Cambourne - Cambridge Westis operatedunder the IHG Holiday Inn Express Brand and is managed by Lighthouse Hotel Management, which is the operational arm of the Molo Hotel Group.
What's In It for You?
- Competitive salary and opportunities for career growth within Lighthouse Hotel managementfamily.
- Enhanced benefits for all employees – including 24/7 access to an online GP
- Extensive training and development programs to enhance your skills and knowledge with access to apprenticeship courses.
- Employee / Friend & Family discounts on hotel stays and dining.
- Vibrant and inclusive work environment with a diverse team.
- Employee recognition programs to celebrate your achievements.
- Uniform & Meals on duty provided
- Death in service benefit for contracted employees
Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you'll shape memories and create experiences that will last a lifetime.
The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.
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Nights Guest Service Manager in Cambourne employer: The Reach
Lighthouse Hotel Management is an exceptional employer that fosters a dynamic and supportive work culture, offering hybrid working arrangements and a range of benefits including discounted hotel stays and generous annual leave. With a strong focus on employee growth, the company provides opportunities for career advancement within a rapidly expanding group, making it an ideal place for financial professionals looking to make a meaningful impact in the hospitality industry.
