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- Tasks: Bring the fun and deliver top-notch service to our customers.
- Company: Join a vibrant team in an exciting entertainment venue.
- Benefits: Earn £12.71 per hour plus amazing perks like 50% off food!
- Other info: Flexible hours with real contracts and opportunities for growth.
- Why this job: Be part of a dynamic team and create memorable experiences for guests.
- Qualifications: Customer service experience is a plus, but full training is provided.
The predicted salary is between 25000 - 30000 £ per year.
Bring the fun, deliver the service.
Benefits
- Competitive Salary: £12.71 per hour + Amazing Perks!
- Hours: Real contracts from 8–35 (no zero-hour contracts)
- Rewards platform
- 50% off food
Game support: help customers understand how our games work and keep energy high around the venue.
Safety challenge: age-restricted behaviours confidently; report incidents promptly.
One-team mindset: communicate clearly with colleagues and jump in where needed — Front of house, floor, Food friendly, upbeat, and helpful.
Pace: organised with good attention to detail.
Team player energy: clear communication and willingness to learn on shift.
Experience: previous customer-service experience in hospitality/retail/leisure is helpful but not essential; full training provided.
EEO Statement: We are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.
Team Member employer: The Rank Group
Contact Detail:
The Rank Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member
✨Tip Number 1
Get to know the company culture! Before your interview, check out our website and social media. Understanding our vibe will help you connect with the team and show that you're genuinely interested in being part of the fun.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different scenarios that might come up on the job. Being able to demonstrate your problem-solving abilities will impress us during the interview.
✨Tip Number 3
Show off your team player energy! During the interview, share examples of how you've worked well with others in the past. We love candidates who can communicate clearly and jump in wherever needed.
✨Tip Number 4
Don’t forget to ask questions! This shows us that you’re engaged and eager to learn. Whether it’s about the role or the perks we offer, asking thoughtful questions can set you apart from other candidates.
We think you need these skills to ace Team Member
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the fun side of you, so don’t be afraid to be upbeat and friendly in your tone.
Highlight Relevant Experience: Even if you haven't worked in hospitality or retail before, think about any customer service experience you've had. We love to see how you’ve helped others and kept the energy high!
Be Clear and Concise: Make sure your application is easy to read. Use clear language and keep it to the point. We appreciate attention to detail, so double-check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Rank Group
✨Know the Company Vibe
Before your interview, get a feel for the company culture. Check out their website and social media to see how they engage with customers and what values they promote. This will help you align your answers with their ethos during the interview.
✨Show Off Your Team Spirit
Since this role is all about teamwork, be ready to share examples of how you've worked well in a team before. Think of specific situations where you communicated clearly or jumped in to help a colleague. This will show that you're a great fit for their one-team mindset.
✨Bring the Energy
The job description mentions keeping energy high around the venue, so don’t be afraid to let your personality shine through! Practice speaking enthusiastically about your experiences and how you can contribute to creating a fun atmosphere for customers.
✨Prepare for Customer Scenarios
Think about potential customer service scenarios you might face in this role. Be ready to discuss how you'd handle age-restricted behaviours or keep customers engaged with the games. This shows that you’re proactive and ready to tackle challenges head-on.