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- Tasks: Deliver top-notch customer service and support players on electronic gaming products.
- Company: Join Grosvenor Casinos, a vibrant community hub in the UK.
- Benefits: Earn £15.27 per hour, enjoy 28 days holiday, and access discounts.
- Why this job: Be part of an exciting growth journey in the UK's most loved casinos.
- Qualifications: Positive attitude, hospitality experience, and a passion for customer service.
- Other info: Flexible shifts in a dynamic 24/7 casino environment.
The predicted salary is between 13 - 16 £ per hour.
Join Us at Grosvenor Casinos. At Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong. Our casinos sit at the heart of communities across the UK. They’re more than venues - they’re vibrant, welcoming spaces where people come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And right now, we’re on an exciting journey of growth - to become the UK's most loved casinos. That’s where you come in.
As a valued team member, you will receive the following benefits:
- Hourly pay rate: £15.27 per hour
- Premium Pay Night Allowance: An additional 10% per hour after midnight
- Paid breaks
- Holiday Entitlement: 28 days of holiday to relax and recharge (based on full time hours)
- Nest Pension Scheme: We contribute 3% to your pension.
- Life Insurance: Coverage provided for peace of mind
- Long Service Awards: Celebrate your career milestones with us
- Online learning: Access supplementary online courses to enhance your skills
- Uniform: We provide a free team uniform
- Retail Discount Scheme: Enjoy discounts and offers at selected retailers
- Employee Assistance Programme: Access to support and resources whenever you need them
- Food and Soft Drinks Discounts
As a Slots Arcade Team Member, you will be part of a team and will be excited by delivering a high quality customer service to all customers to facilitate their play and ensure profitable admissions. You will:
- Be a member of the team, assisting & supporting customers play on electronic gaming products.
- Use customer service skills, assisted by promotional tools, to widen the appeal of the electronic gaming offer to a broader customer base.
- Establish good relationships with new & existing electronic gaming customers, providing guidance & help on all electronic gaming product.
- Have knowledge of customer’s playing style & preferences (inc. staking levels) on all types of electronic gaming products.
Qualifications:
- Positive attitude
- Experience of working successfully in a hospitality role
- Fanatical about delivering unrivalled customer experience
- Understanding of electronic games such as slot machines
- Ability to collaborate with the wider business
- Sound communication skills
- Comfortable with change and ability to embrace new ways of working
If you’re looking for more than just a job - if you want to be part of a team that values passion, performance and care - we’d love to hear from you. We’re building something special at Grosvenor Casinos. Join us and be part of it.
We’re for Everyone. At Grosvenor Casinos and The Rank Group, we’re committed to creating a workplace that’s welcoming and inclusive. If you need any adjustments as part of your application or interview, just let us know — we’re happy to help.
Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends. Candidates must be 18 years of age or older and have the legal right to work in the UK.
Slots Arcade (AGC) Team Member employer: The Rank Group
Contact Detail:
The Rank Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Slots Arcade (AGC) Team Member
✨Tip Number 1
Get to know the company culture! Before your interview, check out Grosvenor Casinos' social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Since you'll be delivering top-notch service as a Slots Arcade Team Member, think of examples from your past experiences where you've gone above and beyond for customers. This will help you shine during the interview.
✨Tip Number 3
Be ready to chat about electronic gaming! Brush up on your knowledge of slot machines and other electronic games. Showing that you’re familiar with the products will impress the hiring team and demonstrate your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Grosvenor Casinos family. Don’t miss out on this opportunity!
We think you need these skills to ace Slots Arcade (AGC) Team Member
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the casino environment.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in hospitality and customer service. We love seeing how your skills align with what we’re looking for in a Slots Arcade Team Member!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your experience and skills effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing team culture there.
How to prepare for a job interview at The Rank Group
✨Know Your Games
Familiarise yourself with the electronic gaming products offered at Grosvenor Casinos. Understanding how slot machines work and being able to discuss different games will show your enthusiasm and readiness to assist customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Highlight how you engaged with customers, resolved issues, or created a welcoming atmosphere, as this role is all about providing a fantastic experience.
✨Embrace Flexibility
Since the role requires working nights and weekends, be ready to discuss your availability. Show that you’re adaptable and willing to embrace the dynamic environment of a casino, which can help you stand out as a candidate.
✨Positive Attitude is Key
Grosvenor Casinos values a positive attitude, so come prepared to demonstrate your enthusiasm for the role. Share how your upbeat nature has helped you in previous roles and how it can contribute to the team’s success.
