At a Glance
- Tasks: Analyse data and design automation solutions to enhance customer support and operational efficiency.
- Company: Join Rank Interactive, a leading global digital gaming company with a vibrant culture.
- Benefits: Enjoy competitive salary, flexible working, and opportunities for personal growth.
- Other info: Collaborate globally and immerse yourself in diverse cultures while advancing your career.
- Why this job: Be at the forefront of AI and automation, making a real impact in a dynamic environment.
- Qualifications: Background in business analysis or technical support, with a passion for AI and automation.
The predicted salary is between 50000 - 60000 € per year.
Rank Interactive, the digital arm of The Rank Group, stands as a leading global digital gaming company fuelled by top-tier talent and technology. Recognised through iconic brands, our products and our people, we bring entertainment to millions of people worldwide on various devices daily.
Operating with a multi-branded strategy, we offer online entertainment, bingo and slot gaming, along with a social gaming mobile experience, using a mix of proprietary and licensed software. With offices in the UK, Gibraltar, Mauritius and South Africa while being part of a Rank Group with approximately 8,000 employees globally; we unite people and entertainment across diverse digital channels.
Joining our high-performing and inclusive culture, you will instantly become part of a team supporting our customer-facing initiatives. The AI & Automation Analyst is responsible for analysing business needs, operational data, and customer interactions to identify, design, and deliver automation opportunities. Sitting within the AI & Automation team, this role acts as the connector between operations, product, and technology - scoping and prioritising use cases, configuring tactical automations, and ensuring solutions deliver measurable value.
The analyst will focus on accelerating the adoption of AI and automation across customer support, player protection, fraud, and digital operations, with a strong emphasis on leveraging Generative AI and agentic automation to drive efficiency and customer satisfaction. The AI Solutions Analyst will work closely with the AI & Automation Lead and AI Experience Designer to collaboratively scope, prioritise, and design effective AI solutions that align with business goals.
Main Accountabilities & Responsibilities- Opportunity Identification & Analysis
- Analyse contact volumes, intents, and performance data to identify automation and AI opportunities.
- Collaborate with the AI & Automation Lead and AI Experience Designer to scope, prioritize, and design effective AI solutions.
- Translate business needs into technical requirements and solution designs.
- Solution Design & Delivery
- Configure and test low-to-medium complexity automations.
- Develop requirements and hand over more complex builds or integrations to product/tech teams.
- Maintain solution documentation, process maps, and change logs.
- Performance Monitoring & Optimisation
- Monitor live performance of AI and automation solutions, flagging improvements or optimisations.
- Support continuous improvement by analysing outcomes and recommending enhancements.
- Governance & Compliance
- Support governance by ensuring automation initiatives align to compliance, data privacy, and security standards.
- Ensure all solutions adhere to best practices in ethical and responsible AI deployment.
- Stakeholder Engagement
- Act as a bridge between business users and technical teams, ensuring clear communication and alignment on priorities.
- Provide regular reporting and insights to stakeholders on automation performance and impact.
- Background in business analysis, operations analysis, or technical support with exposure to AI/automation.
- Familiarity with contact centre tooling and integration concepts (APIs, data flows).
- Strong analytical skills with experience in data interpretation, reporting, and turning insights into action.
- Ability to design and configure simple automations (e.g. workflow tools, low-code/no-code platforms).
- Excellent stakeholder management skills- capable of translating between business users and technical teams.
- Strong documentation and process mapping skills.
- Aware of conversational AI, agent assist, and automation best practices.
- Experience working with Generative AI, agentic automation, or multi-step conversational workflows.
- Exposure to regulated industries or high-compliance environments.
- Experience with A/B testing, experimentation, and performance analytics for automation solutions.
- Analytical and detail-oriented, with a passion for uncovering insights and driving operational improvement.
- Collaborative and communicative, able to work effectively across teams and disciplines.
- Proactive and adaptable, comfortable managing multiple priorities in a fast-paced environment.
- Curious and innovative, eager to explore new technologies such as Generative AI and agentic automation.
- Committed to high standards of quality, compliance, and ethical AI use.
- Strong sense of ownership and accountability for solution delivery and business impact.
Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment. You will get a competitive salary combined with some great benefits. Wellbeing@Rank is important... From hybrid & flexible working hours and colleague support networks to menopause support and weekly PepTalks, we are here for you.
We will also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you WORK, WIN and GROW with us. Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.
From pensions to bonus schemes, and private medical insurance to life insurance – we have got you covered. Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what’s in place in your location.
We are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates. If you need any adjustments as part of your application or interview, please let us know.
AI & Automation Analyst in Sheffield employer: The Rank Group
Rank Interactive is an exceptional employer that fosters a high-performing and inclusive culture, making it an ideal place for an AI & Automation Analyst to thrive. With a commitment to employee growth through development opportunities, leadership training, and a focus on wellbeing, the company ensures that its team members are supported both personally and professionally. Located in a vibrant global environment, employees benefit from flexible working arrangements and the chance to collaborate with diverse colleagues, all while contributing to innovative solutions in the digital gaming industry.
StudySmarter Expert Advice🤫
We think this is how you could land AI & Automation Analyst in Sheffield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and how your skills can contribute to their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in AI and automation aligns with their needs. Keep it concise but impactful – show them why you’re the perfect fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace AI & Automation Analyst in Sheffield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the AI & Automation Analyst role. Highlight your experience with AI, automation, and data analysis, and show us how your skills align with our needs.
Showcase Your Analytical Skills:We love a good data story! Use your application to demonstrate your analytical prowess. Share examples of how you've turned data insights into actionable solutions in previous roles.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your qualifications and experiences.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Rank Group
✨Know Your AI & Automation Stuff
Make sure you brush up on the latest trends in AI and automation, especially around Generative AI and agentic automation. Be ready to discuss how these technologies can enhance customer support and operational efficiency.
✨Show Off Your Analytical Skills
Prepare to demonstrate your analytical prowess by discussing past experiences where you've identified automation opportunities or improved processes. Use specific examples that highlight your ability to turn data into actionable insights.
✨Communicate Like a Pro
Since this role involves acting as a bridge between technical teams and business users, practice explaining complex concepts in simple terms. Think of scenarios where you've successfully communicated across different departments.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. Prepare to discuss how you would approach identifying and prioritising automation opportunities based on business needs and performance data.
