Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, assist in gaming, and ensure a memorable experience.
- Company: Grosvenor is the UK's leading casino operator, focused on quality gaming and safer gambling.
- Benefits: Enjoy structured development programmes and a dynamic, rewarding workplace.
- Why this job: Join a diverse team dedicated to excitement, entertainment, and career growth.
- Qualifications: Must have a fantastic personality, 3 years' experience, and a current PFL licence.
- Other info: Flexible shifts available, including weekends and bank holidays.
The predicted salary is between 36000 - 60000 £ per year.
Company Description
Grosvenor is the leading Casino operator in the UK, offering the highest quality gaming and leisure experiences in an environment committed to safer gambling. We aim to excite and entertain our customers, providing memorable experiences that encourage repeat visits. Our casinos are dynamic and rewarding workplaces, with roles spanning gaming and customer service, offering opportunities to develop existing skills and acquire new ones. As the largest operator in the UK, we provide structured development programmes to support career growth. At Grosvenor, we operate 24/7, dedicated to safer gambling and fostering an inclusive, diverse, and engaged team.
Job Location: Grosvenor Casino, London SW7 4LJ
Would you like to join our team of STARS at Grosvenor Casino as a senior dealer? We rely on you to help deliver our promise to excite and entertain!
If you have the right attitude, are professional, stay calm under pressure, and can provide discreet service to our discerning customers, we want to hear from you!
You will:
- Acknowledge, welcome, and assist customers in gaming
- Live our values of Service, Teamwork, Ambition, Responsibility, and Solutions
- Collaborate and work as part of the wider casino team
- Understand the games, payouts, and identify high-value members
- Connect with first-time customers, explaining game procedures
- Follow guidance from the CADS, gaming supervisor, and/or Pit boss to meet table demand and deliver excellent service
- Participate in the daily safe count ritual
Qualifications:
- A fantastic personality
- Minimum of 3 years' experience
- Current PFL licence issued by the Gaming Commission
- Ability to work shifts at any time, including weekends and bank holidays
Senior Dealer employer: The Rank Group
Contact Detail:
The Rank Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Dealer
✨Tip Number 1
Familiarise yourself with Grosvenor's values of Service, Teamwork, Ambition, Responsibility, and Solutions. During your interactions, whether in person or online, demonstrate how you embody these values, as they are crucial to the company culture.
✨Tip Number 2
Network with current employees at Grosvenor Casino. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Brush up on your knowledge of various casino games and their payouts. Being able to discuss game procedures confidently will show your expertise and passion for the role, making you a more attractive candidate.
✨Tip Number 4
Prepare for situational questions that assess your ability to stay calm under pressure. Think of examples from your past experience where you successfully managed high-stress situations, as this is key for a Senior Dealer role.
We think you need these skills to ace Senior Dealer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Senior Dealer at Grosvenor. Familiarise yourself with the gaming procedures and customer service expectations to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your minimum of 3 years' experience in a similar role. Provide specific examples of how you've successfully managed customer interactions and gaming operations in high-pressure environments.
Showcase Your Personality: Grosvenor values a fantastic personality. Use your application to convey your enthusiasm for the role and your ability to connect with customers. Share anecdotes that demonstrate your professionalism and calmness under pressure.
Tailor Your Cover Letter: Craft a personalised cover letter that reflects your understanding of Grosvenor's values: Service, Teamwork, Ambition, Responsibility, and Solutions. Explain how you embody these values and how they align with your work ethic.
How to prepare for a job interview at The Rank Group
✨Showcase Your Experience
With a minimum of 3 years' experience required, be ready to discuss specific examples from your past roles. Highlight situations where you successfully managed high-pressure scenarios or provided exceptional customer service.
✨Demonstrate Your Knowledge of Games
Make sure you understand the games you'll be dealing with. Be prepared to explain game procedures and payouts clearly, as this will show your expertise and ability to connect with customers, especially first-timers.
✨Emphasise Teamwork and Collaboration
Grosvenor values teamwork, so be ready to discuss how you've worked effectively within a team in previous roles. Share examples of how you contributed to a positive team environment and supported your colleagues.
✨Exude Professionalism and Calmness
As a senior dealer, staying calm under pressure is crucial. During the interview, demonstrate your professionalism through your body language and responses. Share instances where you maintained composure in challenging situations.
