At a Glance
- Tasks: Welcome and assist customers while delivering an unforgettable gaming experience.
- Company: Join Grosvenor, the UK's leading casino operator with a commitment to safer gambling.
- Benefits: Enjoy structured development programmes and opportunities for career growth.
- Other info: Flexible shifts available, including weekends and bank holidays.
- Why this job: Be part of an exciting team and make memorable moments for our customers.
- Qualifications: Must have 3+ years of experience and a current PFL licence.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for.
Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones. If you want to build a career in casinos that’s fine with us; as the largest operator in the UK, we have lots of opportunity and structured development programmes.
At Grosvenor we are a 24/7 operation committed to safer gambling for our customers and building and inclusive, diverse and engaged team.
Job Description
Grosvenor Casino, London SW7 4LJ
Responsibilities
- Acknowledge, welcome and assist customers in gaming
- Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
- Collaborate and work as part of the wider casino team
- Understand the games, payouts and who are our high value members
- Connects with first time customers, explaining how the games are run
- Follows guidance from the CADS, gaming supervisor and/or Pit boss to meet table demand and deliver fantastic service on the gaming floor
- Take part in the daily safe count ritual
Qualifications
- A fantastic personality
- Must have 3 years+ experience
- Holds a current PFL licence, issued by the Gaming Commission
- Must be able to work shifts at any time of the day, including weekends and bank holidays.
Senior Dealer in City of London employer: The Rank Group
Grosvenor Casino is an exceptional employer, offering a vibrant and dynamic work environment in the heart of London. With a strong commitment to employee development, we provide structured programmes that empower our team members to enhance their skills and advance their careers in the gaming industry. Our inclusive culture prioritises teamwork and responsibility, ensuring that every employee feels valued and engaged while contributing to a memorable experience for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Dealer in City of London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Rank Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Rank Group
Don't be shy about reaching out to The Rank Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Senior Dealer in City of London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Rank Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Rank Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
