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- Tasks: Create unforgettable experiences for guests on the electronic gaming floor.
- Company: Join Grosvenor Casinos, a vibrant community hub across the UK.
- Benefits: Earn £12.42 per hour plus tips, enjoy 28 days holiday, and access online learning.
- Why this job: Be part of a passionate team that values performance and care.
- Qualifications: Great customer service skills and a positive attitude are essential.
- Other info: Flexible hours available with opportunities for growth in a fun environment.
The predicted salary is between 12 - 16 £ per hour.
Company Description
Join Us at Grosvenor Casinos. At Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong. Our casinos sit at the heart of communities across the UK. They’re more than venues - they’re vibrant, welcoming spaces where people come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And right now, we’re on an exciting journey of growth - to become the UK's most loved casinos. That’s where you come in.
As a valued team member, you’ll receive the following benefits:
- Hourly pay rate of £12.42
- Tips: Receive a share of uncapped tips
- Premium Pay Night Allowance: An additional £1 per hour after midnight
- Paid breaks
- Holiday Entitlement: 28 days of holiday to relax and recharge (based on full time contracts)
- Legal & General Pension Scheme: We contribute 3% to your pension.
- Life Insurance: Coverage provided for peace of mind
- Long Service Awards: Celebrate your career milestones with us
- Online learning: Access supplementary online courses to enhance your skills
- Uniform: We provide a free team uniform
- Retail Discount Scheme: Enjoy discounts and offers at selected retailers
- Employee Assistance Programme: Access to support and resources whenever you need them
- Food and Soft Drinks Discounts
Job Description
As an Electronic Gaming Host, your role is pivotal in creating an unforgettable experience for our customers. You’ll be the welcoming face of our electronic gaming floor. Your enthusiasm for connecting with people will shine as you greet and attend to our guests, making them feel both valued and entertained. Your job goes beyond mere interaction; it’s about infusing every moment with excitement and care, ensuring that each guest's visit exceeds their expectations. Your efforts will foster a vibrant, engaging atmosphere that encourages guests to return time and again. You’ll create memorable experiences through thoughtful service and a friendly demeanour and will set the tone for a fantastic gaming adventure for every visitor.
Qualifications
- An understanding of the overall standard of the electronic gaming offer within the unit & those factors which impact its contribution to the business, together with a willingness to learn more about this product area
- Experience of working successfully in a hospitality role
- A positive attitude, great customer service and social skills
- A willingness to be a team player, ensuring high customer service standards are delivered
Additional Information
Be Part of What’s Next. If you’re looking for more than just a job - if you want to be part of a team that values passion, performance and care - we’d love to hear from you. We’re building something special at Grosvenor Casinos. Join us and be part of it.
We’re for Everyone. At Grosvenor Casinos and The Rank Group, we’re committed to creating a workplace that’s welcoming and inclusive. If you need any adjustments as part of your application or interview, just let us know — we’re happy to help.
16 or 24 hours contract available with opportunity to increase hours in future. Previous experience beneficial but not required, on job training provided. Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends. Candidates must be 18 years of age or older and have the legal right to work in the UK.
Electronic Gaming Host in Portsmouth employer: The Rank Group
Contact Detail:
The Rank Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Electronic Gaming Host in Portsmouth
✨Tip Number 1
Get to know the company! Before your interview, dive into Grosvenor Casinos' culture and values. This way, you can show how your vibe matches theirs, making it clear that you're not just looking for any job, but this one.
✨Tip Number 2
Practice your people skills! As an Electronic Gaming Host, you'll be all about connecting with guests. Role-play with a mate or in front of the mirror to nail that friendly, welcoming approach that’ll make customers feel right at home.
✨Tip Number 3
Dress to impress! When you show up for your interview, wear something smart-casual that reflects the fun yet professional atmosphere of a casino. It shows you care about the role and are ready to represent the brand.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It’s the best way to ensure we get your details and can consider you for this exciting opportunity at Grosvenor Casinos.
We think you need these skills to ace Electronic Gaming Host in Portsmouth
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service and gaming shine through. We want to see that you’re excited about creating memorable experiences for our guests!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in hospitality or customer service. We love seeing how your skills align with the role of an Electronic Gaming Host.
Be Yourself: Don’t be afraid to let your personality come through in your writing. We’re looking for friendly, engaging individuals who can connect with our guests, so show us who you are!
Apply Through Our Website: For the best chance of joining our team, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you started on this exciting journey!
How to prepare for a job interview at The Rank Group
✨Know the Gaming Scene
Familiarise yourself with the electronic gaming offerings at Grosvenor Casinos. Understand the different games and their appeal to customers. This knowledge will help you engage with guests and show your enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you made guests feel valued and entertained, as this is crucial for the Electronic Gaming Host position.
✨Emphasise Team Spirit
Grosvenor Casinos values teamwork, so be ready to discuss how you’ve collaborated with others in previous roles. Share stories that demonstrate your ability to work well in a team and maintain high service standards.
✨Bring Your Positive Attitude
A positive demeanour can make all the difference in a hospitality role. During the interview, let your enthusiasm shine through. Smile, be friendly, and express your excitement about creating memorable experiences for guests.
